Daimler Trucks
North America LLC

Recall Campaign
June 2016
FL703A
NHTSA #16V-143
Transport Canada #16-113
REVISED NOTICE

Subject: ParkSmart HVAC Modules
Models Affected: Specific Freightliner Cascadia vehicles manufactured March 25, 2014, through November 9, 2015 and equipped
with a certain ParkSmart Auxiliary HVAC system.

General Information
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, has decided that a defect that
relates to motor vehicle safety exists on the vehicles mentioned above.
There are approximately 10,270 vehicles involved in this campaign.
On certain vehicles, inadequate contact between the mating surfaces of the electrical connector on the compressor
end of the harness with the ParkSmart Auxiliary HVAC system, and the electrical pins on the top of the compressor,
can result in locally high electrical resistance and/or localized electrical arcing resulting in excessive heat at this
interface. Localized arcing or excessive heat at this interface may increase the risk of a fire which could increase
the risk of injury or property damage.
The final remedy is to inspect for a certain type of compressor cap. If required, the compressor cap will be replaced.
In addition, the electrical harness connection will also be inspected for evidence of overheating and replaced if
necessary.
REVISIONS: Notes regarding the expected percentages of replacements parts have been added to the
Replacement Parts Table; the inspection step of the ParkSmart serial number has been revised; the ParkSmart
Serial Number Identification Quick Reference Table has been updated; and additional repair video information has
been added to the work instructions.
NOTE: For better viewing of the example figures of damaged parts, use a color printer when printing the work
instructions.
NOTE: For additional assistance with the repair a video is available on www.dtnaarc.com. Go to the Media and
Resources tab, click on DTNA Media, then go to DTechTV - Vehicle, search for FL-703. Videos have also been
posted on Service Solutions: Compressor Cap Replacement - https://www.dtnasolutions.com/videos/1104 and
Compressor Harness Replacement - https://www.dtnasolutions.com/videos/1101.
Additional Repairs

Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle.
A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale
or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion
sticker (Form WAR260).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit/part number(s) listed below from
your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicles involved in campaign number FL703A, a list of the
customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering parts
for this recall.

Page 1

Daimler Trucks
North America LLC

Recall Campaign
June 2016
FL703A
NHTSA #16V-143
Transport Canada #16-113
REVISED NOTICE
Table 1 - Replacement Parts for FL703

REVISIONS: Notes regarding the expected percentages of replacements parts have been added to the
Replacement Parts Table.
NOTE: Replace the harness and refrigerant loop ONLY if necessary. Replacement of the refrigerant loop
will require clear photos of damage to the compressor connection pin(s) and/or silicone seal(s). Claims
for refrigerant loop replacement without proper photos of damage will be subject to denial or chargeback.

Campaign Number

Kit/Part Number

25-FL703-000

FL703A

Qty. of
Kits/Parts
per VIN

Part Description
KIT CONTAINS: 1 1112-

ALUMINUM CAP
TEMPLATE
COVER PLATE
NUT
SCREWS

1 ea

WAR260

COMPLETION STICKER

1 ea

BSM 1000338843

HARNESS, CNTL, CLUSTER BLOCK

1 ea

BSM 1001115338

HVAC LOOP, SPLIT FRTLNR P3

1 ea

FL703A
NOTE: Only 10% of the campaign population
is expected to need the harness replaced.
Due to stock availability, please do not
over order this part.
Install ONLY if harness
replacement is necessary
FL703A
NOTE: Only 1% of the campaign population
is expected to need the refrigerant loop
replaced. Due to stock availabilitY, please
do not over order this part.
Install ONLY if refrigerant loop
replacement is necessary
Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition
of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

FL703A

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

Inspect ParkSmart serial number,
no cap replacement necessary

0.1

996-0976A

06-lnspect

Inspect ParkSmart serial number and
replace compressor cap

0.5

996-0976B

Inspect ParkSmart serial number, replace
compressor cap and harness

1.0

996-0976C

Inspect ParkSmart compressor and
replace refrigerant loop

5.8

996-09760

Table 2
Page 2

12-Repair Recall/Campaign

Daimler Trucks
North America LLC

Recall Campaign
June 2016
FL703A
NHTSA #16V-143
Transport Canada #16-113
REVISED NOTICE

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location
on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does
not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base
completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the
recall number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your
claim through the Warranty system within 30 days of completing this campaign. Please reference the following
information in OWL:

NOTE: Replace the harness and refrigerant loop ONLY if necessary. Replacement of the refrigerant loop
will require clear photos of damage to the compressor connection pin(s) and/or silicone seal(s). Claims
for refrigerant loop replacement without proper photos of damage will be subject to denial or chargeback.
• Claim type is Recall Campaign.
• In the Campaign field, enter the campaign number and appropriate group (FL703-A).
• In the Primary Failed Part field, enter 25-FL703-000.
• In the Parts section, enter the appropriate kit number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will be
included automatically as SRT 939-601 0A for 0.3 hours.
• The VMRS Component Code is 001-003-068 and the Cause Code is A1 - Campaign.

• U.S. and Canada - Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer's paperwork to see if the repair may be eligible for reimbursement.
(See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval Request for a decision.
• Attach the documentation to the pre-approval request.
• If approved, submit a based on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign
has not been previously completed. Also, check for a completion sticker prior to beginning work.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department from 7:00 a.m. to 4:00
p.m. Pacific Time, Monday through Friday, via Web inquiry at AccessFreightliner.com / Support / My Tickets and
Submit an Inquiry, or the Customer Assistance Center at (800) 385-4357, after normal business hours, if you have
any questions or need additional information. Export distributors, submit a Web inquiry or contact your International
Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC.
All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export
Distributors: Excess inventory is not returnable.

Page 3

Recall Campaign

Daimler Trucks
North America LLC

June 2016
FL703A
NHTSA #16V-143
Transport Canada #16-113
REVISED NOTICE

The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner's vehicle(s) be corrected within a reasonable time after parts are available to you.
The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence
of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure
to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an
identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable
allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls
are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any
subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five
working days.

Page 4

Daimler Trucks
North America LLC

Recall Campaign
June 2016
FL703A
NHTSA #16V-143
Transport Canada #16-113
REVISED NOTICE

Copy of Notice to Owners
Subject: ParkSmart HVAC Modules
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC, on behalf of its Freightliner Trucks Division, has decided that a defect which
relates to motor vehicle safety exists on specific Freightliner Cascadia vehicles manufactured March 25, 2014,
through November 9, 2015, and equipped with a certain ParkSmart Auxiliary HVAC system.
On certain vehicles, inadequate contact between the mating surfaces of the electrical connector on the compressor
end of the harness with the ParkSmart Auxiliary HVAC system, and the electrical pins on the top of the compressor,
can result in locally high electrical resistance and/or localized electrical arcing resulting in excessive heat at this
interface. Localized arcing or excessive heat at this interface may increase the risk of a fire which could increase
the risk of injury or property damage.
The final remedy is to inspect for a certain type of compressor cap. If required, the compressor cap will be replaced.
In addition, the electrical harness connection will also be inspected for evidence of overheating and replaced if
necessary.
This is the second of two notices mailed regarding the subject of campaign FL703A. The final repair is ready
and parts have been secured. Please contact an authorized Daimler Trucks North America dealer to arrange
to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized
dealer, search online at www.Daimler-TrucksNorthAmerica.com / Contact Us / Find a Dealer. The Recall will take
approximately one to eight hours, depending on the repair required, and will be performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid
to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please
see the reverse side of this notice for details.
For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address [email protected], or the Customer Assistance Center at (800) 385-4357 after
normal business hours. If you are not able to have the defect remedied without charge and within a reasonable
time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY:
800-424-9153); or to http://www.safercar.gov. For the Notice to Canadian Customers: If you have questions
about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m.
Pacific Time, Monday through Friday, e-mail address [email protected], or the Customer
Assistance Center at (800) 385-4357 after normal business hours.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Page 5

Recall Campaign

Daimler Trucks
North America LLC

June 2016
FL703A
NHTSA #16V-143
Transport Canada #16-113
REVISED NOTICE

Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

Page 6

Daimler Trucks
North America LLC

Recall Campaign
June 2016
FL703A
NHTSA #16V-143
Transport Canada #16-113
REVISED NOTICE

Work Instructions
Subject: ParkSmart HVAC Modules
Models Affected: Specific Freightliner Cascadia vehicles manufactured March 25, 2014, through November 9, 2015, and equipped
with a certain ParkSmart Auxiliary HVAC system.
REVISIONS: Notes regarding the expected percentages of replacements parts have been added to the
Replacement Parts Table; the inspection step of the ParkSmart serial number has been revised; the ParkSmart
Serial Number Identification Quick Reference Table has been updated; and additional repair video information has
been added to the work instructions.
NOTE: For better viewing of the example figures of damaged parts, use a color printer when printing the work
instructions.
NOTE: For additional assistance with the repair a video is available on www.dtnaarc.com. Go to the Media and
Resources tab, click on DTNA Media, then go to DTechTV - Vehicle, search for FL-703. Videos have also been
posted on Service Solutions: Compressor Cap Replacement - https://www.dtnasolutions.com/videos/1104 and
Compressor Harness Replacement - https://www.dtnasolutions.com/videos/1101.
NOTE: Replace the harness and refrigerant loop ONLY if necessary. Replacement of the refrigerant loop
will require clear photos of damage to the compressor connection pin(s) and/or silicone seal(s). Claims
for refrigerant loop replacement without proper photos of damage will be subject to denial or chargeback.

Required Tools
The following tools are needed to perform these procedures and inspections.
• Battery powered drill motor with a 3/8-inch chuck
• 4-inch hole saw with driver attachment
• 1/4-inch drive inch-pound torque wrench, or metric equivalent (operating range 10 to 50 lbf-in (113 to 565
N-cm)
• 5/16- and 7/16-inch sockets
• 1/4-inch drive ratchet and short extension
• Inspection mirror

Page 7

Daimler Trucks
North America LLC

Recall Campaign
June 2016
FL703A
NHTSA #16V-143
Transport Canada #16-113
REVISED NOTICE

ParkSmart Serial Number Inspection and Compressor Cap Installation
1.

Check the base label (Form WAR259) for a completion sticker for FL703 (Form WAR260) indicating this work
has been done. The base label is usually located on the passenger-side door about 12 inches (30 cm) below
the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the next step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

Open the lower storage compartment door on the cabinet stack behind the driver's seat, and remove the shelf
liner. See Fig. 1.

4.

Check the ParkSmart serial number. See Fig. 2 for number location, and Table 3 for number identification.
NOTE: Some ParkSmart units within this vehicle population were built with the ring terminal connection
on the compressor and do not require the aluminum cap. The ParkSmart serials of these units are
CLY001003 thru CLY001086, and CMA001660 thru CMA001710. They can be identified by a green dot sticker
on the controller. If you find one of these units do not cut into the box and file for inspection only.

4.1

If the first three letters of the ParkSmart serial number are any of the following, go to step 5.
• CIV
• CIW

• CIX
• CIY