®TOYOTA
T-SB-0160-13

Technical Service Bulletin

October 18, 2013

2014 Prius PHV Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market

USA

Toyota Supports ~
ASE Certification

V.

Applicability
YEAR(S)

MODEL(S)

2014

Prius PHV

ADDITIONAL INFORMATION

Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying your new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
• Careful inspection for paint chips/scratches and body dents/dings.
• Proper operation of electrical accessories (including interior light, clock, and radio reset).
• Interior cleanliness.
• Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To help
remind customers that regular oil changes are essential to the proper maintenance of their vehicle,
dealers are required to begin installing a first oil change reminder sticker prior to delivery. By doing
this, customers will be reminded to return to your dealership for their first oil change. Your current
oil change reminder sticker may be used. (See PDS Check Sheet item 8 of "Final Inspection &
Cleaning.")
A New PDS Check Sheet has been developed for the 2014 model year Prius PHV. Some check
points have been added , expanded or clarified . Bulletins are available for items in bold type.

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October 18, 2013

T-SB-0160-13

2014 Prius PHV Pre-Delivery Service (PDS)

Precautions

The Prius PHV has unique operating modes, always follow the precautions below when performing
the PDS operation :
• The Prius PHV contains high-voltage (200 - 650 volts) AC and DC systems. All high-voltage
wiring and connections are orange in colo r. Do NOT carelessly touch these orange-colored
wiring harnesses and connectors.
• The gasoline engine may start up and shut down suddenly whenever the "READY" light is
illuminated. Be sure to press the "P" position switch, apply the parking brake, press the
"POWER" switch in order to stop the hybrid system (the "READY" light is OFF), and
remove the ignition key from inside the vehicle before working in the engine compartment.
• The internal combustion engine, hybrid transaxle, inverter, engine radiator, and inverter radiator
may reach high temperatures during inspection . Carefully read and follow all caution labels
and instructions regarding these components.
• Be sure to place the shift selector into "P" (press the "P" switch) at all times unless otherwise
instructed. When the shift selector is in the "N" position , the hybrid vehicle battery will NOT
charge even if the gasoline engine is operating.
• When leaving the vehicle, press the "P" position switch , apply the parking brake, and press
the "POWER" switch in order to stop the hybrid system (the "READY" light is OFF). Remove
the ignition key.
• There are two cooling air vents for the traction battery. One vent is on the right side C pillar and
the other is on the rear passenger seat left side seat base. Do NOT block these air vents.
• Do NOT splash water on the electric components in the engine compartment.
Warranty Information
. OP CODE

001013

DESCRIPTION

Pre-Delivery Service (PDS)

TIME

1.5

OFP

T1

T2

N/A

-

-

Warranty Policy

If the need for additional repairs or adjustment is noted during PDS, the required service should be
performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed Prius
PDS Check Sheet in the customer's file. If you cannot produce a completed form for each retailed
vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time punch/flags
for service. If multiple repairs are performed , separate time flags must be punched for each repair.

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October 18, 2013

T-SB-0160-13

2014 Prius PHV Pre-Delivery Service (PDS)

Required Tools & Equipment
REQUIRED EQUIPMENT

PART NUMBER

SUPPLIER

TS2UNIT

Techstream 2.0*
TIS Techstream

QTY

TSPKG1

ADE

Techstream Lite

1

TSLITEDLR01

* Essential SST.

NOTE
• Only ONE of the Techstream units listed above is required.
• Software version 8.20.019 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.

Before Inspection

1. Install Short Pin - see check sheet
2. Install radio antenna*
Functional Operation

Apply parking brake and cycle ignition "IG-ON," place gear selector in reverse, turn on lights and rear
defogger. Unlock all doors, release fuel door, and release the back door.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers , and brake lights
5. Check inside/outside rear view mirror operation/adjustment
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check audio/navigation*/backup camera* systems and set clock
For navigation, set the destination search area to local position.
8. Verify Entune/Navigation Software version (Display Audio, Non-HOD Type only)* T-SB-0026-12
9. Check multi-information display and trip information on center display*

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T-SB-0160-13

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2014 Prius PHV Pre-Delivery Service (PDS)

Functional Operation (Continued)

10. Install shift-lock override button cover*
11. Check sliding roof*
Walkaround Inspection

Starting at the left front door, check window and door lock operation and the operation of all power
windows and door locks from master switch, on vehicles so equipped . While walking around vehicle
in a counterclockwise direction , open left rear door (if applicable) and check operation of window
regulator and door lock, set child safety door locks to the normal (unlocked) position. Assure
tightness of interior garnishes and check seat belts. Inspect lights at rear of vehicle. Repeat checks
at right rear door. Inspect right front door window regulator and lock operation and garnishes. Check
seats and seat belt operation . Continue on around to the front of the vehicle checking lights.
1 . Check Smart Key System - T-SB-0020-13
2. Check window operation
3. Check that engine starts with all keys
4. Check that child safety door locks are in normal (unlocked) position*

5. Check seats and seat belt operation
6. Check rear defogger/rear view mirror defogger*

7. Check side marker, tail , backup, and license plate lights
8 . Check luggage compartment light* and trim appearance

9. Check emergency tire puncture repair kit
10. Check headlight aim
Refer to the Repair Manual for procedures.
11 . Check battery state-of-charge using Digital Battery System Analyzer
(SOC Reading:
%)*
Refer to Service Bulletin No. PG001-06, "Battery Maintenance for In-Stock Vehicles &
Pre-Delivery."
NOTE

Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.

© 2013 Toyota Motor Sales, USA

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T-SB-0160-13

October 18, 2013

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2014 Prius PHV Pre-Delivery Service (PDS)

Under Hood

1. Check engine oil level
2. Check brake fluid level
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check inverter coolant level
5. Check windshield washer flu id level
6. Inspect for fuel , oil , coolant, and other fluid leaks
Battery Maintenance

1. Perform HV battery check and maintenance - T-SB-0027-13
2. Perform Plug-In charge check - T-SB-0155-13
Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* - PD017-04
Visually inspect rotors for rust.
NOTE

For best rotor rust prevention, retain wheel film on vehicle until just prior to customer delivery.

2. Inspect tires for defects/damage
3. Activate and Initialize Tire Pressure Warning System (TPWS) - see check sheet
4. Install wheel caps*
5. Install front spoiler under cover and rear side spoilers - T-SB-0154-13
6. Install rear wheel opening extension pads - T-SB-0156-13
7. Inspect for fuel, oil , coolant, and other fluid leaks
8. Inspect under the vehicle for damage, rust etc.
9. Visually check bolts and nuts on chassis and powertrain for looseness
10. Install rubber body plugs (stored in glove box or console)*
11. Check hybrid transaxle fluid

© 2013 Toyota Motor Sales, USA

@TOYOTA

T-SB-0160-13

October 18, 2013

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2014 Prius PHV Pre-Delivery Service (PDS)

Road Test

A complete road test helps assure customer satisfaction . Drive vehicle over a variety of road
surfaces and driving conditions. Check fo r unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration , rough idle, etc.
3. Check engine at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration , cruise, and deceleration .
4. Check hybrid transaxle operation
5. Check brake and parking brake operation
Check brake function , including unusual noise, parking brake performance , and all related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check heater and A/C* operation
10. Check cruise control operation*
Check cruise control , including On-Off switch , "SET/COAST," "RESUME/ACCEL," and "CANCEL'.'
functions .
11 . Check front seat heater operation*

© 2013 Toyota Motor Sales, USA

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T-58-0160-13

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2014 Prius PHV Pre-Delivery Service (PDS)

Final Inspection & Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Customer information labels, such as the fuel caution, airbag warnings, and bumper labels,
MUST be left on the vehicle until delivery to a retail customer.

2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* - T-SB-0023-13
4. Verify green light is illuminated on SOS (Safety Connect) button*
NOTE
Vehicle may arrive with hanger requesting inspection to Safety Connect system. If system is
working properly and green light is illuminated, disregard hanger.

5. Remove Rapgard™ and clear protective bumper film*
Ensure that ALL glue residue is removed.
6. Wash and clean vehicle
7. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
8. Place oil change sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker to the
inside of the windshield, top left corner. You may use your current oil change reminder sticker.
9. Inspect exterior body parts for proper installation , damage, rust, etc.
10. Install front license plate and mounting bracket* - see check sheet
11. Place Owner's Guide and first aid kit portfolio* in glove box
12. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
• Inspect or install when equipped or required

© 2013 Toyota Motor Sales, USA