Toyota Warranty Policy Bulletin POL14-12
12/16/14
REVISED 11/18/15
6 of 10
Actual Cost of Engine Oil Per
Vehicle for Refill After Repair N/A $13.25 $11.75 Slo.20 | $1175
5W-20 (Bulk Oil)
Actual Cost of Replenishment
Super Long Life Coolant (SLLC) N/A $34.30 $34.30 $34.30 $34.30
After Repair
FIPG (Seal Packing 103) PN:
00295-00103 N/A $11.75 $11.75 $11.75 | $11.75
Three Bond 1324 or Equivalent N/A $6.00 $6.00 $6.00 $6.00
Plastigage — Green (As Needed) N/A $3.00 $3.00 $3.00 $3.00
Brake Cleaner N/A $12.50 $12.50 $12.50 | $12.50
Total Sublet Cost with OW-20 $23.00 $109.80 $107.70 $86.80 | $84.70
Or
Total Sublet Cost with 5W-20 | $14.00 | $94.80 | $93.30 $80.80 | $79.30

Rental

A customer rental vehicle is available for 3 days through the Toyota Rent-A-Car
(TRAC) program while the dealer performs the repair. Claim sublet type “RT”
under Op Code AHGC3C through AHGC3Y at a maximum cost of $35.00 per
day.

In the event that parts are not available due to back order situation the dealer can
claim the actual used rental days for long-term rentals (beyond 30 days) ona
monthly basis using the rental opcodes below.

Claim Type Opcode Description Sublet Type
AHGF3A Vehicle Rental 1-30 Days
Repair Program | AHGF3B* Vehicle Rental 31-60 Days RT
AHGF3C* Vehicle Rental 61-90 Days

* DSPM Authorization is required for rentals greater than 30 days or $35.00 per
day.
Short Block Claim Filing

Vehicles requiring a short block replacement will utilize the appropriate op code
from the table above, AHGC3#.

All warranty claim submissions utilizing a short block will require an authorized
case documented through the TAS hotline. Dealer must include the TAS case
POL14-12
12/16/14

REVISED 11/18/15
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number on the claim when processing, any warranty claims for short block that
do not include a TAS case authorizing short block replacement will be denied.

Toyota Warranty Policy Bulletin

Important Note: For vehicles that experienced engine failure and require
additional parts beyond the short block and TSB parts the TAS case will need to
be updated with further information describing the extent of damage. Please
include additional necessary replacement parts and pictures that justify the part
replacement. This information will be used by the warranty department for

warranty claim review.

Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.

Model Part Number Part Name Qty. epalce ble
Camry 04004-11228
Camry HV 04004-11428
Corolla 04004-11628
Matrix 04004-11728
RAV4 Nanna REPAIR KIT, PISTON RING 1
Solara 04004-12228
Scion tC 04004-11928
Scion xB 04004-12128 T-SB-0094-
ALL 90915-YZZF1 FILTER, OIL 1 | 11 (Toyota)
04004-79128-A0 -*
aa 04004-79128-BO 7) S-SB-0024-
04004-79128-CO PISTON * 11
13211-28150-A0 (Scion)
Camry HV | 13211-28150-BO
13211-28150-CO a
47177-28040 | GASKET, INTAKE MANIFOLD |,
Camry (PZEV Tae)
Only) GASKET, INTAKE MANIFOLD
17171-28020 TO EXHAUST MANIFOLD 1
INTAKE RUNNER

Toyota Warranty Policy Bulletin

Additional Parts (As Needed)

POL14-12
12/16/14
REVISED 11/18/15
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“Refer to Repair Procedure in the TSB prior to ordering pistons to ensure the

correct size is ordered.

13281-0H031-02

13281-0H031-03

CONNECTING ROD

**(8 As Needed)

Model | Part Number Part Name Qty pbpliearle

13251-0H030-A0
13251-0H030-BO PIN, PISTON ** (AS Needed)
13251-0H030-CO
13201-09790-A0
13201-09790-B0 aa 1

ALL |.13201-09790-CO_| ROD SUB-ASSY, | ** (AS Needed) (Toyota)
13201-29686-A0 CONNECTING S-SB.0024.14
13201-29686-B0 Scion)
13201-29686-C0
13281-0H031-01 BEARING!

** If Needed, Refer to Repair Procedure in TSB prior to ordering to ensure the
correct size is ordered.

Short Block Parts (Special Authorization Required)

All replacement short block assemblies have been placed on Manual Allocation
Control (MAC). If the dealer determines a short block is required, authorization
through the TAS hotline will be required. Please refer to the Short Block Release

Authorization flow chart for additional procedure information. If determined

appropriate one of the following parts should be ordered:

RAV4

Scion tC

Camry HV

11400-28471

Model Part Number Description Qty
Camry
Solara
Corolla BLOCK ASSY,
Corolla Matrix re SHORT 4 (As Needed)

For Scion xB models there are two different short block assembly part numbers
depending on the Engine Manufacturing Plant location. Please reference the 3
digit of the engine serial number to determine the appropriate short block part to

order.

Engine Serial Location:

Toyota Warranty Policy Bulletin POL14-12

12/16/14

REVISED 11/18/15

9 of 10

CTN61Al007
3'¢ Engine a
Model Serial Digit Part Number Description Qty

Scion xB HorJorL 11400-28510 | BLOCK ASSY, 1 (As

CorDorF 11400-0H151 SHORT Needed)

Customer-Paid Repairs or Replacement of Components

If a customer has previously paid for repair to address excessive engine oil
consumption, please have them mail a copy of the repair order, proof-of-
payment, and proof-of-ownership* to the following address for reimbursement
consideration:
Toyota Motor Sales, U.S.A., Inc.
Customer Experience Center, WC10
19001 South Western Avenue
Torrance, CA 90509

The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 6-8 weeks for processing.

*Please refer to the Reimbursement Checklist attached to the sample owner letter for required
documentation details.