DISTRIBUTE TO:
M Service Manager
M Warranty Administrator

CP TOYOTA

Warranty Policy Bulletin

SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZE7) PHASE 2:
WARRANTY EXTENSION FOR EXCESSIVE ENGINE OIL
CONSUMPTION FOR THE FOLLOWING VEHICLES:

e CERTAIN 2007-2009 MY CAMRY

CERTAIN 2007-2011 MY CAMRY HYBRID

CERTAIN 2007-2008 MY CAMRY SOLARA

CERTAIN 2009-2011 MY COROLLA

CERTAIN 2009-2013 MY COROLLA MATRIX

CERTAIN 2006-2008 MY RAV4

CERTAIN 2007-2010 MY SCION TC

CERTAIN 2008-2015 MY SCION XB

Background

Toyota has received some reports where vehicles may exhibit excessive engine
oil consumption.

Toyota is now announcing the part replacement phase of Warranty Enhancement
Program ZE7 for vehicles exhibiting excessive engine oil consumption.

Applicability

The engine is covered under the Toyota New Vehicle Limited Warranty for 5
years from the date of first use or 60,000 miles (whichever occurs first).
However, Toyota is announcing a Warranty Enhancement Program to cover
warranty work for parts replacement to address excessive engine oil
consumption*.

*NOTE: Eligibility for parts replacement under this Warranty Enhancement
Program is dependent on the results of a dealer performed engine oil

consumption test.

This Warranty Enhancement Program provides a Primary and Secondary
coverage extension to the vehicle’s “New Vehicle Limited Warranty” for
replacement of parts related to Excessive Engine Oil Consumption. If the
condition is verified, warranty work will be performed in accordance with
applicable Technical Service Bulletin under the terms of this Warranty
Enhancement Program.

No.: POL14-12
Date: 12/16/14
Page: 1 of 10

REVISED 11/17/15

Toyota Warranty Policy Bulletin POL14-12
12/16/14
REVISED 11/17/15
2 of 10
Applicability (Continued)

Primary Coverage offers the warranty enhancement until October 31, 2016
regardless of mileage.

After the Primary Coverage expires, the Secondary Coverage is applicable for
ten (10) years from the date of first use or 150,000 miles, whichever occurs
first.

Verify VIN applicability for this warranty enhancement by checking TIS before
completing any repairs.

Direct marketing of this warranty enhancement is strictly prohibited pursuant to
the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance with
this policy may result in a claim debit.

This Warranty Enhancement Program is subject to all the terms and
conditions set forth in the Toyota New Vehicle Limited Warranty, as
detailed in Toyota Warranty Policies 4.1 and 4.17. For example, improper
maintenance, lack of required maintenance, the use of fluids other than
those specified in the Warranty and Maintenance Guide, or repairs to
vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17,
“What Is Not Covered by the Toyota New Vehicle Limited Warranty”.

This warranty enhancement provides coverage for the originally equipped
engine. Prior to performing any repairs, verify the serial number on the
engine matches the original engine serial number for that VIN. The original
engine serial number can be found under Additional Vehicle Details in
National Service History (NSH).

Serial Number Location:

CTN61AI007

Toyota Warranty Policy Bulletin POL14-12
12/16/14

REVISED 11/17/15

3 of 10

Applicability (Continued)

Vehicles that received a genuine Toyota short block replacement that is pre
counter measure on a prior repair are still eligible for this program. The
Short Block part section of this warranty policy bulletin contains counter
measured short block part numbers, please reference this information to
determine if the previous replacement was counter measured.

Covered Vehicles

Not all vehicles within the specified model years are covered by this warranty
enhancement. Verify VIN applicability for this warranty enhancement by
checking TIS before completing any repairs.

Oil Consumption Testing and Documentation

Dealers will need to perform an engine oil consumption test to determine
eligibility for part replacement.

Procedures for the oil consumption test can be found in T-SB-0158-14 (Toyota)
and S-SB-0031-14 (Scion).

IMPORTANT: All warranty claims submitted will require oil consumption test
documentation. The completed technician sign off sheet, provided in the TSB,
must be attached to the claim.

If the vehicle does not qualify for warranty work based upon the oil consumption
test performed, one (1) additional oil consumption test can be performed (free of
charge under the Program) after 6 months or 5,000 miles has lapsed if the
vehicle is still within the terms and conditions of the Warranty Enhancement
Program. A maximum of two (2) engine oil consumption tests will be performed
free of charge under this Warranty Enhancement Program.

Toyota Warranty Policy Bulletin POL14-12
12/16/14
REVISED 11/17/15
4 of 10
Claim Submission
ae Opcode Model Description Labor Time OFP
‘ Initiate Oil Consumption Test at .
ZE7INS ALL pte etaee Request 0.0 hr./vehicle N/A
Performed Oil Consumption
AHGC3B ALL Test —
PASS — NOT ELIGIBLE 0.6 hr/vehicle
AHGC3At Performed Oil Consumption ‘ ,
ALL Test — FAIL — Perform TSB
Repair at a later date
AHGC3C Camry 15.4 hr./vehicle
AHGC3D Camry HV 16.1 hr./vehicle
AHGC3E Corolla 14.8 hr./vehicle
AHGC3F_ | Matrix 2WD 14.8 hr./vehicle
AHGC3G _| Matrix 4wo | Perform OF Consumption Test 453 hr vehicle
Repair | AHGC3H_ | RAV4 2WD Perform TSB Repair 16.2 hr./vehicle
Program | AHGC3J | RAV4 4WD 16.9 hr/vehicle | 432141-
AHGC3K Solara 16.9 hr./vehicle +HHHHE
AHGC3L Scion tC 17.2 hr./vehicle
AHGC3M Scion xB 16.5 hr./vehicle
AHGC3P Camry 14.8 hr./vehicle
AHGC3Q_ | Camry HV 15.5 hr./vehicle
AHGC3R Corolla 14.2 hr./vehicle
AHGC3S_| Matrix 2WD Previously Performed Oil 14.2 hr./vehicle
AHGC3T Matrix 4WD Consumption Test 14.7 hr./vehicle
AHGC3U | RAV4 2WD — Result Fail — 15.6 hr./vehicle
AHGC3V_ | RAV4 4WD Perform TSB Repair 16.3 hr./vehicle
AHGC3W Solara 16.3 hr./vehicle
AHGC3X Scion tC 16.6 hr./vehicle
AHGC3Y Scion xB 15.9 hr./vehicle

e Dealers must attach the technician sign off sheet, provided in the TSB, to the
warranty claim.

Opcode “ZE7INS” is provided for claim submission to close out the R.O. when

initiating the Oil Consumption Test. After the customer returns, the cost for

completion of the Oil Consumption Test will be submitted with Opcode “AHGC3#”
depending on the test results.

+ Opcode “AHGC3A” may be used if the remedy cannot be performed due to a part
back order. Opcodes AHGC3P- AHGC3Y should be used when the vehicle returns
for repair.

Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Toyota Warranty Policy Bulletin POL14-12
12/16/14

REVISED 11/17/15

5 of 10

Sublet Submission

The Total cost for Engine Oil, Super Long Life Coolant, FIPG, Three bond 1324, Brake
Cleaner and Plastigage should be claimed as sublet type “OF” per the following:

Camry, Camry,
Caney Corolla, Cay. Corolla,
Model ALL RAV4 Matrix, R AV4 Matrix,
; Scion tC .” | SciontC
Solara, Scion
Scion xB xB
AHGC3 | AHGC3
AHGC3C/ | AHGC3E/F/
Op Code AHGC3B D/H/J/K/M GIL ae R/S/ITIX

Actual Cost of Engine Oil
Consumption Testing with OW-20
Engine Oil (PN: 00279-OWQTE-
01) up to 3 Quarts (Dealers must $23.00 N/A N/A
use quart bottles for testing.
Bulk oil is not authorized for this
operation.)

Actual Cost of Engine Oil
Consumption Testing with 5W-20
Engine Oil (PN: 00279-1QT20-
01) up to 3 Quarts (Dealers must $14.00 N/A N/A
use quart bottles for testing.
Bulk oil is not authorized for this

operation.)

Qty. of Oil Required for

Replenishment After Repair N/A 4.5 QT 4.0 QT 45QT | 4.0 QT
Actual Cost of Engine Oil Per

Vehicle for Refill After Repair N/A $19.25 $17.15 $19.25 $17.15

OW-20 (Bulk Oil)

Actual Cost of Engine Oil Per
Vehicle for Refill After Repair N/A $13.25 $11.75 $13.25 $11.75
5W-20 (Bulk Oil)

Actual Cost of Replenishment

Super Long Life Coolant (SLLC) N/A $34.30 $34.30 $34.30 | $34.30
After Repair

eee ee NIA $11.75 | $11.75 | $11.75 | $11.75
Three Bond 1324 or Equivalent N/A $6.00 $6.00 $6.00 $6.00
Plastigage — Green (As Needed) N/A $3.00 $3.00 $3.00 $3.00
Brake Cleaner N/A $12.50 $12.50 $12.50 $12.50
Total Sublet Cost with OW-20 $23.00 $109.80 $107.70 $86.80 | $84.70

Or

Total Sublet Cost with 5w-20 | $14.00 | $94.80 | $93.30 | $80.80 | $79.30

Toyota Warranty Policy Bulletin POL14-12

12/16/14
REVISED 11/17/15

6 of 10
Rental

A customer rental vehicle is available for 3 days through the Toyota Rent-A-Car
(TRAC) program while the dealer performs the repair. Claim sublet type “RT”
under Op Code AHGC3C through AHGC3Y at a maximum cost of $35.00 per
day.

In the event that parts are not available due to back order situation the dealer can
claim the actual used rental days for long-term rentals (beyond 30 days) ona
monthly basis using the rental opcodes below.

Claim Type Opcode Description Sublet Type

AHGF3A Vehicle Rental 1-30 Days

Repair Program | AHGF3A* Vehicle Rental 31-60 Days RT

AHGF3A* Vehicle Rental 61-90 Days

* DSPM Authorization is required for rentals greater than 30 days or $35.00 per
day.

Short Block Claim Filing