November 12, 2014

Subject:

Dear Dealer Principal:

In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing Limited Service Campaign (LSC)

ELE on certain 2008 through 2012 model year IS F vehicles.

Background
The screws which secure the engine cooling fan motors to the fan shroud could become loose over time and interfere with

the operation of the cooling fans. If a fan becomes damaged and inoperative, the engine coolant temperature could increase.

The following information is provided to inform you and your staff of the campaign details and owner notification phase of the
campaign. Additional information may be found in the attached Lexus Q&A and customer notification letter.

Limited Service Campaign (LSC) Remedy

Authorized Lexus dealers are requested to inspect and replace the screws securing the cooling fan motors. If the cooling fan
is damaged or the cooling fan motor is missing screws, the cooling fan assembly will be replaced with a new one. These
repairs will be performed at NO COST to vehicle owners.

This LSC will be available unti/ November 30, 2077 and will only be available at an authorized Lexus dealer.

Owner Notification Dates
The owner notification will begin in late- November, 2014, approximately one week after the dealer notification.

Lexus makes signiticant eHort to obtain current customer name and! address information trom each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the
LSC extension announcement, it is the dealershio's responsibility to forward the owner letter to the customer who purchased
the vehicle.

Please note that only owners of covered vehicles will be notified. If your dealership is contacted by owners who have not yet
received a notification, please verify eligibility by contirming through TIS prior to pertorming repairs. Dealers should perform
the repair as outlined in the Technical Instructions found on TIS.

Used Vehicles in Dealership Inventory (In-stock Vehicles)
To ensure customer satisfaction, Lexus requests that dealers conduct the LSC remedy on any used vehicles currently in
dealer inventory that are covered by this LSC prior to customer delivery.

Number and Identification of Afected Vehicles
There are approximately 4,600 vehicles covered by this Limited Service Campaign.

Parts Availability and Ordering
Orders can be placed through your facing PDC. The Fan Motor Screw Replacement Kit has been placed on Dealer
Ordering Solutions (DOS) and will be systematically released daily based on dealer ordering criteria,

Part Description Part Number Quantity per Vehicle
Fan Motor Screw Replacement Kit 04004-54131 |

Each dealership will receive specific dealer ordering criteria in an e-mail from their facing PDC manager. Therefore, it is vital
that your dealership's parts and service departments coordinate appointments for the replacement. A sample of the
communication is below.

QOrexus
Parts Allocation Report

99999
SAMPLE LEXUS

The below matrix provides Information for parts managed by NAPO Dealer Ordering Solution
(DOS) and dlustrates updates to your current daily allocation quantities. Parts shipments, arrivals
and Inventory quantities at your local PDC will change daily as parts are received and shipped
from NAPO Suppliers. Therefore, your daily allocation quantity is subject to change based on the
parts in-stock availability as well as in-transit inventory to your facing PDC. This report is provided
as needed when daily allocation changes for DOS parts.

Parts with recent changes will be illustrated from top to bottom with the most recent effective
date.

Hf you have any questions or concems, please contact your facing PDC Customer Support Leader,
John Q. Sample at (999) 999-9999

Only vehicles that DO NOT pass the inspection procedure as outlined in the Technical Instructions will require the
following part. To ensure parts availability the Fan w/Motor Assembly has been placed on Manual Allocation
Control (MAC). If your dealership requires this part, please send an e-mail to PQSS_MAC@Toyota.com with the
following information:

Subject Line: ELE MAC Release Request (Dealer Code)
Dealer Code

VIN

Part Number and Quantity Ordered

Order Reference Number

Order Date

Name of dealer contact, department and phone number

Once a representative confirms the information provided, the part will be released. If there is a concern regarding
the information provided, a representative will contact the dealership. Please allow 2 - 3 days for part release after
providing the requested information.

Important Notes:
e Once you have placed your order DO NOT upgrade or change your order status.
e Failure to provide the above information within 48 hours will result in an order cancellation.

Part Description Part Number Quantity per Vehicle
Fan w/Motor Assembly 04004-39138 As Needed

Technician Training Requirements

The repair quality of covered vehicles is extremely important to Lexus. All dealership associates involved in the recall process
are required to successfully complete E-Learning course LSCI3A. To ensure that all vehicles have the repair performed
correctly; technicians performing this LSC repair are required to currently hold at least one of the following certification levels:

e — Senior or Master Technician
e — Senior or Master Diagnostic Technician

It is the dealership's responsibility to select technicians with the above certification level or greater to perform this LSC repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is important
to consider technician days off and vacation schedules to ensure there are properly trained technicians available to perform
this repair at all times.

Remedy Procedures
Please refer to TIS for technical instructions.

Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time of appointment.

Warranty Reimbursement Procedures

2008 - 2012 Model Year |S F Vehicles

The flow chart is for reference only. DO NOT use it in place of the full technical instructions. Follow ALL steps as outlined in
the full technical instructions to confirm the campaign is completed correctly.

Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry
System.

Not Covered——> No further action required.

|

Covered

Check cooling fan assembly operation.

Does the fan operate smoothly without
abnormal noise?

Replace cooling fan assembly.

Yes

Remove cooling fan assembly and
disassemble the cooling fan for
overhaul.

Does the cooling fan have any
scratches or was the assembly —Yes
missing any screws?

Replace cooling fan assembly.

Replace the cooling fan motor screws

and reinstall the cooling fan assembly.

Y

Campaign complete, return the vehicle I
to the customer. I

Dealers are required to submit LSC claims using the information described below.

LSC Model Opcode Description Labor Hours*
AGGB3A Inspect and Replace the Cooling Fan Motor Screws 13
(Inspection PASS)
ELE SF Inspect and Replace the Cooling Fan Assembl
AGGB3B - | : : 12
(Inspection FAIL)

*NOTE: The flat rate time includes O.1 hour for campaign administrative cost per unit for the dealership.

e = The cost of undiluted Super Long Life Coolant can be claimed up to O11 liter at a maximum of $7.00 per vehicle as
sublet “OF.”
e The cost for adhesive can be claimed at a maximum of $1.00 per vehicle at sublet "ZZ" under Op Code AGGB3A.

Lexus’ usual customer care amenities of car wash and fuel fill-up apply to this LSC. Additionally, one day of rental vehicle
expense (to a maximum of $45) or the cost of pick-up and delivery of the customer's car may be claimed if required and
subject to the guidelines published in the Special Service Campaign and Limited Service Campaign General Procedures
document on TIS.

Repair Quality Confirmation

The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair
pertormed correctly, please designate at least one associate (someone other than the individual who performed the repair) to
verity the repair quality of every vehicle prior to customer delivery.

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must
be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please do not provide this number to

customers. Please provide this contact to only media associates.)

Customer Handling
A Q&A is attached to assist you in responding to any questions or customer concerns. If a customer has any further

questions they are requested to contact the Lexus Customer Assistance Center at 1-800-255-3987 Monday through
Friday, 5:00 am to 6:00 pm PST, or Saturday, 7:00 am to 4:00 pm PST.

Thank you for your on-going support.
Lexus, a Division of Toyota Motor Sales, USA, Inc.
Attachment

CC: — Customer Satisfaction Manager
General Manager
Parts Manager
Pre-owned Manager
Service Manager
Warranty Administrator

LEXUS
Limited Service Campaign ELE
Certain 2008 through 2012 Model Year IS F
Engine Cooling Fans - FAQ

Of What is the condition?

Al: The screws which secure the engine cooling fan motors to the fan shroud could become loose over time and
interfere with the operation of the cooling fans. Ifa fan becomes damaged and inoperative the engine coolant
temperature could increase.

Qla: What is the cause of the condition?
Ala: The screws securing the engine cooling fan motor to the fan shroud were insufficiently tightened during
the manufacturing process.

Q2: _ Are there any warnings or indicators of this condition?
A2: Yes. Ifthe condition occurs, an abnormal noise coming from the front of the vehicle can be heard while the
cooling fans are operating.

Ita fan becomes damaged and inoperative, the engine coolant temperature displayed on the instrument
cluster could increase.

Q2a: What if experience this condition?
A2a: If you experience this condition, please contact your local authorized Lexus dealer for diagnosis and

repair. If the condition is related to this Limited Service Campaign, the repair will be performed at NO
CHARGE to you.

Q3: Whatis Lexus going todo?

A3: Owners of vehicles covered by this Limited Service Campaign will receive an owner notification letter by first
class mail starting in late November 2014.

Any authorized Lexus dealership will inspect and replace the screws securing the cooling fan motors. If the
cooling fan is damaged or the cooling fan motor is missing screws, the cooling fan assembly will be replaced

with a new one. These repairs will be performed at NO CHARGE to you until November 30, 2017.

Q3a: _Howdboes Lexus obtain my mailing information?

A3a: Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q3b: Dolneed my owner letter to have the remedy performed?

A3b: Youdo not need an owner letter to have this limited service campaign completed; however, to assist
the dealer in confirming vehicle eligibility, we request that you present this notice at the time of your
service appointment.

Page | of 2
© 2014 Lexus, A Division of Toyota Motor Sales, USA
Which and how many vehicles are covered by this Limited Service Campaign?

O4;
A4: _ There are approximately 4,600 vehicles covered by this Limited Service Campaign in the U.S.
Model Name Model Year Appx. VIO
IS-F 2008 - 2012 4600
Q4a;__ Are there any other Toyota, Lexus or Scion vehicles involved in this Safety Recall in the US.?
A4a: No. This specific condition only affects certain 2008 through 2012 Model Year IS-F vehicles.

Q5: _ Howlong will the repair take?

AS: — Replacing the screws, or cooling fan assembly if necessary, will take approximately 90 minutes. However,
depending upon the dealer's work schedule, it may be necessary to make the vehicle available for a longer
period of time.

Q6:__ When will this Limited Service Campaign expire?

Aé: This Limited Service Campaign will be available until November 30, 2017.

Q7:__ What if! previously paid for repairs to my vehicle for this condition?

A7: Reimbursement consideration instructions will be provided in the owner notification letter.

Q8:__ What if have additional questions or concerns?

A8: _ Ifyou have additional questions or concerns, please contact the Lexus Customer Assistance Center at 1-800-

255-3987 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.

Page 2 of 2
© 2014 Lexus, A Division of Toyota Motor Sales, USA

Certain 2008 through 2012 Model Year IS F Vehicles
Engine Cooling Fans

Limited Service Campaign
[VIN]
Dear Lexus Owner:

At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Lexus is announcing a Limited Service Campaign, which
includes your vehicle.

What is the condition?

The screws which secure the engine cooling fan motors to the fan shroud could become loose over time and
interfere with the operation of the cooling fans. If the condition occurs, an abnormal noise coming from the
front of the vehicle can be heard while the cooling fans are operating.

If a fan becomes damaged and inoperative, the engine coolant temperature displayed on the instrument
cluster could increase.

What is included in the Limited Service Campaign?

Any authorized Lexus dealership will inspect and replace the screws securing the cooling fan motors. If
the cooling fan is damaged or the cooling fan motor is missing screws, the cooling fan assembly will be
replaced with a new one. These repairs will be performed at NO CHARGE to you.

This Limited Service Campaign will be available until November 30, 2077, and will only be available at

an authorized Lexus Dealer.

This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed at the
beginning of this letter and is subject to the same conditions set forth in the New Vehicle Limited Warranty
section of your Owner's Manual Supplement or Owner's Warranty Information booklet. For additional
information, please refer to the booklet.

How do you take advantage of this Limited Service Campaign?

Please contact an authorized Lexus dealer and make an appointment to have this remedy performed before

November 30, 2017.

Replacing the screws, or cooling fan assembly if necessary, will take approximately 9O minutes. However,
depending upon the dealer's work schedule, it may be necessary to make the vehicle available for a longer
period of time.

if your vehicle is covered by this Limited Service Campaign, you do not need this owner letter to have the
campaign completed: however, to assist the dealer in contirming vehicle eligibility, we request that you
present this notice at the time of your service appointment.

What if you have other questions?

e Your local Lexus dealer will be more than happy to answer any of your questions and set up an
appointment to perform the repair.

e Youcan find additional information and locate a Lexus dealer in your area by going online and visiting
www.lexus.com/recall.
e = lf you require further assistance, you may contact the Lexus Customer Assistance Center at
1-800-255-3987 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm

Pacific Time.

What if you have previously paid for repairs to your vehicle for this specific condition?

It you have previously paid for a repair to your vehicle for this specific condition prior to receiving this letter,
please mail a copy of your repair order, proof-of-payment and proof-of-ownership to the following address
for reimbursement consideration:

Toyota Motor Sales, U.S.A, Inc
Toyota Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509

Include your name, address, and telephone number(s) in your request. Please allow us 6-9 weeks to
process your request

Please note the dealer will need to perform this LSC before reimbursement consideration requests can be
processed,

If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.lexus.com/ownersupdate, You will need your tull 17-digit Vehicle Identification Number (VIN) to input the new
information.

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret
any inconvenience this condition may have caused you.

Thank you for driving a Lexus.

Sincerely,

LEXUS DIVISION
TOYOTA MOTOR SALES, USA, INC.

Kathy Wachs / Service and Parts Operations
Lexus Customer Services

November 12, 2014
Approved by: Don Fordiani

Limited Service Campaign (LSC) ELE
Certain 2008 through 2012 Model Year IS F Vehicles
Engine Cooling Fans

In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing Limited Service Campaign (LSC)

ELE on certain 2008 through 2012 model year |S F vehicles.

Background

The screws which secure the engine cooling fan motors to the fan shroud could become loose over time and interfere with
the operation of the cooling fans. Ifa fan becomes damaged and inoperative, the engine coolant temperature could increase.

The following information is provided to inform you and your staff of the campaign details and owner notification phase of the
campaign. Additional information may be found in the attached Lexus Q&A and customer notification letter.