ATTACHMENT III
PAGE 17 OF 25
CUSTOMER SATISFACTION PROGRAM 14B07

25. Using the special tools, install the new damper housing side transfer gear bearing cup.
See Figure 30.
• Use Special Service Tool: 205-153 Handle and 307-693 Installer, Transfer Gear Bearing Cup.
205-153

307-693

E152054

FIGURE 30
26. Install the new differential preload shim. See Figure 31.

E151884

FIGURE 31

CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2015

ATTACHMENT III
PAGE 18 OF 25
CUSTOMER SATISFACTION PROGRAM 14B07

27. Using the special tools, install the new damper housing side differential bearing cup. See Figure 32.
• Use Special Service Tool: 204-029 Drawbar, 307-541 Installer, Transfer Gear Bearing and
307-576 Installer, Bearing Cup.

204-029
307-576

204-029

307-541

E152055

FIGURE 32

CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2015

ATTACHMENT III
PAGE 19 OF 25
CUSTOMER SATISFACTION PROGRAM 14B07

28. Using the special tool, install the new input shaft oil seal. See Figure 33.
• Use Special Service Tool: 307-672 Installer, Input Guide and Seal.

307-672/2

E187772

FIGURE 33
29. Using the special tool, install the new RH halfshaft seal. See Figure 34.
• Use Special Service Tool: 205-153 Handle and 307-626 Installer, Differential Seal.
205-153

307-626

E152156

FIGURE 34

CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2015

ATTACHMENT III
PAGE 20 OF 25
CUSTOMER SATISFACTION PROGRAM 14B07

30. Install the transmission fluid oil sump baffle and the retainers. See Figure 35.
• Tighten to 97 lb.in (11 Nm).

x2

E151698

FIGURE 35
31. Using the special tool, install the new LH halfshaft seal. See Figure 36.
• Use Special Service Tool: 205-153 Handle and 307-626 Installer, Differential Seal.
205-153

307-626

E152157

FIGURE 36

CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2015

ATTACHMENT III
PAGE 21 OF 25
CUSTOMER SATISFACTION PROGRAM 14B07

32. Install the differential carrier gear assembly. See Figure 37.

E151686

FIGURE 37
33. Install the final drive input gear assembly. See Figure 38.

E151663

FIGURE 38
34. Install the new transfer shaft gear assembly and the traction motor drive gear assembly.
See Figure 39.

E151631

FIGURE 39

CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2015

ATTACHMENT III
PAGE 22 OF 25
CUSTOMER SATISFACTION PROGRAM 14B07

NOTE: Before applying silicone sealant, finish cleaning the transmission case mating surfaces and apply
the metal surface prep. Follow the RTV Sealing Surface Cleaning and Preparation procedures in
WSM Section 303-00 - Engine System - General Information, General Procedures.
35. NOTE: Make sure silicone is applied to the shoulder on the inner bolt hole.
Apply Ultra Silicone Sealant / TA-29 to the transmission case assembly. See Figure 40.

E152154

FIGURE 40
36. NOTE: Tighten in a crisscross pattern.
Install the damper housing and the bolts. See Figure 41.
• Tighten to 18 lb.ft (25 Nm).

E151264
CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2015

FIGURE 41

ATTACHMENT III
PAGE 23 OF 25
CUSTOMER SATISFACTION PROGRAM 14B07

37. Place tape over transmission mount boss holes to prevent any debris lodged in the holes from falling
into transmission during removal. See Figure 42.

TAPE COVERING HOLES

1452C

FIGURE 42
38. Remove the transmission case end cover bolts. Remove and discard the transmission case end
cover assembly. See Figure 43.

PASS INSPECTION
STUD FOR
MISSING NUT
E152795

FIGURE 43

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2015

ATTACHMENT III
PAGE 24 OF 25
CUSTOMER SATISFACTION PROGRAM 14B07

39. NOTICE: Do not use metal scrapers, wire brushes, power abrasive discs, or other abrasive
means to clean sealing surfaces. These tools cause scratches and gouges which

make leak paths.
Make sure that the transmission mating faces are clean and free of foreign material. Please follow
RTV Sealing Surface Cleaning and Preparation in WSM Section 303-00 - Engine System - General
Information, General Procedures. See Figure 44.

E152800

FIGURE 44
40. Apply Ultra Silicone Sealant / TA-29 to the transmission case assembly. See Figure 45.

E152801

FIGURE 45
CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2015

ATTACHMENT III
PAGE 25 OF 25
CUSTOMER SATISFACTION PROGRAM 14B07

41. Install the new transmission case end cover assembly and the bolts. See Figure 46.
• Tighten to 18 lb.ft (25 Nm).

E152795

FIGURE 46

CPR © 2015 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2015

Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121

November 2015
Customer Satisfaction Program 14B07
Programa de satisfacción del cliente 14B07
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this
notice?

Under certain driving conditions, the transfer shaft gear assembly
bearing on your vehicle may fail prematurely. This can result in
thumping, rubbing, or grinding noises from the transmission, and
may be accompanied by the illumination of the powertrain fault indicator in the
instrument cluster (shown above to the right).

What will Ford and
your dealer do?

In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to inspect your vehicle’s transmission and either repair or replace
it free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until May 31, 2016
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is less than two days. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay and request a service date for Customer
Satisfaction Program 14B07. Provide the dealer with the VIN of your vehicle,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this service action performed
on a timely basis. Therefore, please have this service action performed as
soon as possible.

 Copyright 2015 Ford Motor Company

Have you previously
paid for this repair?

If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this service action performed to ensure the
correct parts and procedures were used.
If the previously paid for repair was performed before the date of this letter,
you may be eligible for a refund. Refunds will only be provided for service
related to transmission repairs related to transfer shaft gear assembly bearing
failure. To verify eligibility and expedite reimbursement, give your paid
original receipt to your dealer before January 31, 2016. To avoid delays, do
not send receipts to Ford Motor Company.

What if you no longer
own this vehicle?

If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you still have concerns, please contact the Ford Motor
Company Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. For the hearing impaired call 1800-232-5952 (TDD). Representatives are available Monday through Friday:
8:00AM – 8:00PM (Eastern Time).
If you wish to contact us through the Internet, our address is:
www.Fordowner.com.
Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de
Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
FLEET OWNERS: If you still have concerns, please contact the Fleet
Customer Information Center at 1-800-34-FLEET, Option #3 and one of our
representatives will be happy to assist you. Representatives are available
Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
Or you may contact us through the Internet at www.fleet.ford.com.

Thank you for your attention to this important matter.
Ford Customer Service Division

 Copyright 2015 Ford Motor Company

Michael A. Berardi
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 18, 2015
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 15N03
Certain 2012-2014 Model Year Focus Electric Vehicles
High Voltage Wire Harness Extended Coverage

PROGRAM TERMS
This program provides extended coverage of the High Voltage Wire Harness under certain conditions
for 8 years or 100,000 miles from the warranty start date of the vehicle, whichever occurs first. This is
a one-time repair customer satisfaction program. If a vehicle has already exceeded either the time or
mileage limits, this extended coverage will last through June 30, 2016. Coverage is automatically
transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle

Model Year

Assembly Plant

Build Dates

Focus Electric

2012-2014

Michigan

September 15, 2011 through May 2, 2014

Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED COVERAGE
In some of the affected vehicles, a “Stop Safely Now” message with a red triangle indicator may
display in the instrument panel cluster. This condition may result from a shield circuit making contact
with a power circuit within the High Voltage Wire Harness. When this condition occurs, Diagnostic
Trouble Code (DTC) P0AA6:00 will be stored in the Battery Energy Control Module (BECM). Vehicles
exhibiting this condition will continue to operate normally, but may fail to restart after the driver shuts
the vehicle off.
Note: It is possible for other vehicle components to cause DTC P0AA6:00 to be set in the BECM.
Additional hybrid electric unique components not covered by this program already have 8 year /
100,000 mile coverage. Use the Part Coverage tool in OASIS to determine warranty eligibility of the
causal part determined to be the root cause.
SERVICE ACTION
If BECM DTC P0AA6:00 is present, Dealers are to perform the Service Procedure in Attachment III to
determine if the High Voltage Wire Harness is the cause of the concern. If the High Voltage Wire
Harness is found to be the cause of the concern, the extended coverage under this program applies.
This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed during the first quarter of 2016.
ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:

Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information

 Copyright 2015 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Michael A. Berardi

 Copyright 2015 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 15N03
Certain 2012-2014 Model Year Focus Electric Vehicles
High Voltage Wire Harness Extended Coverage
OASIS ACTIVATION
OASIS will be activated on November 18, 2015.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
ADDITIONAL LABOR TIME AND/OR PARTS
Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:
 Damage that you believe was caused by the covered condition.


A condition that requires additional labor and/or parts to complete the repair.



Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair
of the covered condition.

Requests for approval after completion of the repair may not be granted. Additional related damage
parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).

 Copyright 2015 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 15N03
Certain 2012-2014 Model Year Focus Electric Vehicles
High Voltage Wire Harness Extended Coverage
OWNER REFUNDS
 Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires June 30, 2016.
 Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
 Refunds will only be provided for the cost associated with performing diagnostics and
replacement of the High Voltage Wire Harness when BECM DTC P0AA6:00 was present and
the root cause component was determined to be the High Voltage Wire Harness.
RENTAL VEHICLES
If a customer's vehicle requires the replacement of the High Voltage Wire Harness under this
program, Ford Motor Company will pay for up to 2 days of vehicle rental. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. The daily rate can include applicable taxes but must not
exceed the stated daily rate. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than 2 rental days is required from the SSSC
via the SSSC Web Contact Site. To guarantee the shortest delivery time, an emergency order for
parts must be placed.
CLAIMS PREPARATION AND SUBMISSION
 This is a one-time repair program and also applies to vehicles that are within the New Vehicle
Limited Warranty coverage period. When a vehicle is determined to exhibit this concern,
repairs should be claimed against Program Code 15N03.
 Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (15N03) is the sub code.
 Additional labor and/or parts must be claimed as related damage on a separate repair line
from which the FSA is claimed. Additional labor and /or parts require prior approval from the
SSSC via the SSSC Web Contact Site.
 Submit refunds on a separate repair line.
- Program Code: 15N03
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
 Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
 For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts.
Enter the total amount of the rental expense under Miscellaneous Expense code "Rental".

 Copyright 2015 Ford Motor Company

ATTACHMENT II
Page 1 of 1
Customer Satisfaction Program 15N03
Certain 2012-2014 Model Year Focus Electric Vehicles
High Voltage Wire Harness Extended Coverage
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

15N03B

4.0 Hours

Perform Service Procedure Diagnostics and Replace the
High Voltage Wire Harness
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number

Description

Order Quantity

CM5Z-14A318-D

High Voltage Wire Harness

1

CV6Z-00812-A

Bolt – Cross Member Reinforcement Bracket

1

Note: To guarantee the shortest delivery time, an emergency order for parts must be placed.
The DOR/COR number for this program is 51011.
Order your parts requirements through normal order processing channels.
For questions regarding parts, contact SSSC via the SSSC Web Contact Site.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS
RETENTION AND RETURN POLICIES.”
EXCESS STOCK RETURN