®TOYOTA
T-SB-0043-14

Techn ical Service Bulletin

July 7, 2014

Immobilizer and Smart Key Reset
Service
Category

Vehicle Interior

Section

Theft Deterrent/Keyless Entry

Market

USA

Toyota Supports ~
ASE Certification *

Applicability
YEAR(S)

MODEL(S)

1998- 2015

4Runner, Avalon ,
Avalon HV, Camry,
Camry HV, Corolla ,
Corolla BR-Prod , FJ
Cruiser, Highlander,
Highlander HV, Land
Cruiser, MR2 Spyder,
Matrix, Prius, Prius
C, Prius PHV, Prius
V, RAV4, RAV4 EV,
Sequoia, Sienna ,
Solara , Tacoma ,
Tundra , Venza , Yaris

ADDITIONAL INFORMATION

SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. SS003-01
• Applicability has been updated to include 1998 - 2015 applicable model year vehicles.
Service Bulletin No. SS003-01 is Obsolete and any printed versions should be discarded . Be sure
to review the entire content of this bulletin before proceeding.

Introduction

The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. Once the system is reset, all previously registered keys will be erased . Follow
the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system .
NOTE
There are new security provisions required to obtain a Reset Pass-Code. It is critical that the
instructions for this new process are reviewed BEFORE attempting to get a Pass-Code in the
new system.

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Immobilizer and Smart Key Reset

Warranty Information
OP CODE

DESCRIPTION

N/A

Not Applicable to Warranty

TIME

OFP

T2

T1

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream 2.0*
TIS Techstream

PART NUMBER

QTY

TS2UNIT
ADE

Techstream Lite

TSPKG1
TSLITEDLR01

* Essential SST.

NOTE
• Only ONE of the Techstream units listed above is required.
• Software version 9.10.037 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.

Service Bulletin Overview

1. Review the vehicle application chart in the Technical Information System (TIS) to verify the
vehicle is capable of being reset.
Refer to the Toyota I Scion Vehicle Support chart located on TIS , under Diagnostics Immobilizer Reset - Reference Documents.
2. Review the new security authorization process and chose the option that best supports your
dealer situation .
3. Follow the Techstream and TIS screenshots to obtain the Pass-Code needed to open registration
for Immobilizer and Smart Key programming .
NOTE
Some early ECM based Immobilizers cannot be reset using Techstream. For these vehicles, do
the following:
• Identify the vehicle using the Toyota I Scion Vehicle Support noted above.
• Refer to the most recent PANT bulletin for instructions.

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Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code

An improved security measure has been implemented in TIS that requires a secondary approval by
dealer management each time an Immobilizer or Smart Key Reset request is submitted . Please
review the following flow chart and become familiar with the options outlined prior to attempting
a vehicle reset.
Figure 1. Immobilizer Reset Process

REQUESTOR

Login to TIS and Navigate to TIS >
Diagnostics > Immobilizer Reset

Re-enter TIS password into
Immobilizer Reset portlet

Complete Immobilizer Reset
form and acknowledge Positive
Identification Policy

Confirm Approving Managers

APPROVING MANAGER

l---+--+--11~

Login to TIS and Access
Approved lnbox Message

Login to TIS and Access Approval
Request lnbox Message

Confirm Request details,
acknowledge Request Approval
Policy, and Approve Request

Confirm detail and select
"Immobilizer Reset" link

Re-enter TIS password into
Immobilizer Reset portlet

Complete Remaining TIS and
Techstream Smart Code Reset
procedures as usual

RE QUESTOR

I

APPROVING MANAGER
Steps introduced
July 5, 2014

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Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code (Continued)

Key Points:
• The Reset request can be submitted from the Techstream in the vehicle, or on TIS before the .
vehicle is available.
• A single management approval can be used multiple times for the same VIN as needed until the
vehicle repair is completed .
• Each Reset attempt for the same VIN will generate a new Seed Number and a unique
Pass-Code.
• The request and approval hand-off between technician and management is done on the TIS
home page inbox accessed at each individual's location (Techstream , office, etc.) .
Main Steps:
1. Obtain Authorization
A. Technician Reset Approval Request

B. Manager Access TIS In-Box Message and Approve
2. Perform Reset with Techstream
A. Access Approval In-Box Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval before vehicle is accessed (as per above Main Steps)
2. Request and receive approval from Techstream after entering the reset utility
3. Repeated reset attempts with Techstream by accessing the single approval file
Approving Managers:
Once the Pass-Code Request form has been completed an approval request will be sent to all
approving managers. Dealership personnel with the following job titles in "Staffmaster" are granted
Pass-Code approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts
Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager Each dealer must
have at least 2 enrolled managers in order to access any Pass-Codes.
NOTE
Once a Reset is completed, it may be necessary to enter an " Immobilizer Key Registration" or a
"Smart Key Code Registration" utility to program the new keys. Early Immobilizer systems may be
ready to accept keys immediately after the Reset if the security light flashes a 2-digit code (such
as 21 or 22). Refer to the applicable Repair Manual for details.

© 2014 Toyota Motor Sales, USA

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Section 1: Security Authorization for the Reset Pass-Code (Continued)

Please review the Techstream and TIS screenshots in this bulletin to become familiar with the
new management authorization process flow.
Section 2: Reset Approval Request (TIS Pre-Approval)

1. Open TIS and enter the Diagnostics and Immobilizer Reset tabs. Login using your password .
Figure 2.

Immobilizer Reset
Ke y Cod e Rese t

Receive a Passcode
I mmobil izer and Smart Key Code Reset allows the registr ation of a new Ma ste r
Key even if all original Master Keys are lost. Once the I mmobilize r and/ or Smart
Key Code. is reset, all pre v iously reg istere d key codes will be er ased.
Re-enter your Password below to proceed t o the I mmobilize r and Smart Key Code
Reset form .
Password :

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Section 2: Reset Approval Request (TIS Pre-Approval) (Continued)

2. Enter the information requested , check all 4 boxes below Positive Identification Policy, then
click Next.
Figure 3.
• Diagnostlcy
Immobilizer Reset
Key Code Re s et

Please comp lete t he fol low ing fields to receive a passcode.
Dealer Code :

Dealer Name :

~

Technician Name:
Vehicle VIN:
'"Repair Order/Parts Invoice Number :

c::::::::::J C=:J

~--~ (17 digit VIN)

~------~

• c us t omer Last Name :

pos jtive Id e n t ifi cation P olicy

I '-' I
•I
'"' I
"'" I

r have verified th e cus t omer's authority to obtain vehicle security information for this vehicle .
I have v en fied th e cust omer's full legal name and confirmed their id entity with a valid pictur e ID.
I ha ve or will visually confirm the v ehicle's registration document and ow nership.

I agree to the TIS Terms and Conditions.

( ) • Indicates Required F1eld (s)

~

Details of this t ransaction '.-lilt be included in t he Monthly Vehicle Security Transaction Report se nt to the Dealer GM . Also , a log
of each transaction 1s sent to t he Nati ona l tnsurance Cnme Bureau .

© 2014 Toyota Motor Sales, USA

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