Technical Bulletin
Model(s)

Year(s)

Routan

2011-2012

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

All

All

All

3.6L
(CJRA)

Condition
58 12 04 October 29, 2012 2031285
Power Sliding Door Will Not Power Close and Makes a Clicking Noise

Technical Background
The Power Sliding Door will not power close and makes a clicking noise at, or near, the full closed position.

Production Solution
Production change to the power sliding door module October 13, 2012.

Service
Note:
This bulletin only applies to vehicles built before October 13, 2012.
Customers may experience that the power sliding door will not power close. The sliding door will be stuck in the
open position and the motor will make a clicking noise. There are no stored Diagnostic Trouble codes (DTC's) in
the power sliding door module for this issue. This will happen when the PSDM loses the position counts. The
sliding door will close manually using the inside or outside door handle. Flashing the PSDM will correct this
condition.

1. Using the StarMOBILE verify no DTC's are set. If DTCs are present record them on the repair order and repair
as necessary before proceeding further with this bulletin.
2. Check the part number of both left and right PSDM.
3. Is the PSDM part number 68079909AA?
a. Yes, Proceed to repair procedure, Step #1.
b. NO, This bulletin doesn't pertain and normal diagnostic should be performed.
If the customer describes the symptom, perform the Repair Procedure.

Page 1 of 4
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
REPAIR PROCEDURE:
Note:
Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the
charging voltage to climb above 13.5 volts during the flash process. If this flash process is
interrupted/aborted, the flash should be restarted.
1. Flash reprogram the PSDM.
2. Has the PSDM part number update to 68079909AB?
a. Yes, Proceed to Step #3.
b. NO, The module needs to be reprogrammed again. Proceed to the repair procedure, Step #1.

If the PSDM has been flashed a number of times then this bulletin doesn't pertain and further diagnostics
need to be performed.
3. Has both PSDM's been updated with the latest software?
a. Yes, Proceed to Step #4.
b. No, Perform flash on the other PSDM, proceed to the repair procedure, Step #1.
4. Clear any DTC's that may have been set in other modules due to reprogramming.
5. Perform the Power Sliding Door Learn Cycle for each Power Sliding Door. Refer to Elsa Web Repair Manual/
Body/Body Exterior/Group 58 Rear Doors/General Information/Power Sliding Door Learn Cycle.

Page 2 of 4
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Note:
This bulletin only applies to vehicles built before October 13, 2012
All Routan pre and post road test and StarMOBILE time units are included in the labor operation. Therefore, no
road test or StarMOBILE time units will appear in the designated area within the warranty table.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Routan

2011-2012

Eng. Code(s)

Trans. Code(s)

3.6L

All

(CJRA)

VIN Range From VIN Range To
All

All

SAGA Coding
Claim Type:

Use applicable Claim Type

Service Number:

Damage

5842

HST

Damage Location (Depends on
Service No.)

CWM2031285

Use applicable when indicated
in ElsaWeb (L/R)

Code
0039

Parts Manufacturer

Routan

USM

3)

58420299 = 40 TU

Labor Operation : Inspect and update software

3)

58422699 = 40 TU

Causal Part: Select Labor Operation

5842****

Labor Operation : Inspect only

1)

Diagnostic Time

2)

4)

GFF Time expenditure

01500000 = 00 TU max.

NO

Road Test

01210002 01210004

NO

Technical Diagnosis

0132xxxx = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2031285” in comment section of Warranty Claim.

Page 3 of 4
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
No special parts required.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC 940)

StarMOBILE Tester Kit

CH9401
(Software level 10.04.15 or higher)

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 4 of 4
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.