Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Routan

2009-2012

All

All

All

All

Condition
58 12 03 October 26, 2012 2029303 Supersedes T.B. V581201 dated June 6, 2012 to update parts table.
Sliding Door Trim Contacting Vehicle Rear Quarter
The customer may experience a door trim panel contacting the quarter panel on either side when opening either of
the sliding doors.

Technical Background
This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and
contacting the body when the sliding door is opened.

Production Solution
Optimized door panels MY2013.

Service
Diagnosis
In some instances interior door panel to quarter panel contact has been noted on both left and right sides of the
vehicle. Design clearances of the interior door panel are aggravated by heat which causes the door panel to relax
and bow, which may contact the rear quarter panel (Fig. 1). In order to correct this condition and avoid costly paint
repairs an additional retention point needs to be added to prevent the door panel bowing condition. If the customer
describes the symptom, perform the Repair Procedure.
1- Sliding door
2- Interior door trim panel
3- Quarter panel contract point
4- Panel Clearance area

Figure 1
Page 1 of 8
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Repair Procedure

• Remove both side door trim
panels.
• Remove the standoff from the
back side of each door panel.
1- Standoff
2- Back side of door panel
3- Sound deadener

Figure 2

Example
Standoff removed.

Figure 3

Page 2 of 8
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Cut the sound deadener on the
back side of each door panel as
shown.
1- Cut line
2- Sound deadener
3- Back side of door panel

Figure 4

• Carefully drill a 5/16” (8mm)
hole through the carrier plate
at the center of the
formation/standoff (1) directly
above the door module (if
equipped) or just forward of
the part number tag.
Note:
Make sure door window is in the
full upward position before drilling
hole in door carrier plate.
1- Drill location
2- Door carrier plate
3- Sliding door

Figure 5
Page 3 of 8
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Fully seat the white dual lock
push clips (1) from repair kit
into the 5/16” (8mm) hole in
the door carrier plate on both
sides.
1- Dual lock push clip
2- Drilled hole location
3- Door carrier plate

Figure 6
• Temporarily engage the dual
lock halves in order to transfer
the clip location from the
module to the door panel using
talcum powder or equivalent
and scribe the clip location on
the back side of the door panel.
1- Scribe
2- Back side of door panel
3- Dual lock retaining clip

Figure 7
Page 4 of 8
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Note:
Door trim panel(s) will need to be rough set and pressurized to transfer the contact location. Talcum powder
should be applied to the approximate clip location on the back side of the door trim panel.
DO NOT engage dual lock halves and remove peel-off backing to locate the door trim panel side of the clip as this
could result in an improperly placed clip while reinstalling the door panel. Improperly placing the clip can possibly
destroy it if removal or repositioning is required. Do not use grease to transfer clip location as this will leach into
the plastic surface of the trim panel and affect clip adhesive retention.

• Clean the surface area (1) of
both door trim panels to be
bonded, with isopropyl alcohol.
• Once the alcohol has
evaporated apply 3M™ 4298
adhesion promoter or
equivalent to the surface area
(1) where the dual lock
adhesive backer will bond.
1- Clip bonding area
2- Back side of door panel
3- Sound deadener

Figure 8

Page 5 of 8
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Firmly pressurize the blue dual
lock clip at scribed location for
5 seconds after removing the
protective backing off the
adhesive side of the clip.
Note:
Let the blue dual lock clip cure for
1 hour before reinstalling the door
trim panels.
1- Back side of door panel
2- Dual lock clip
3- Sound deadener

Figure 9
• Reinstall both door trim panels.
• Seat door trim panel and press at new attachment location.
Note:
An audible “click” should be heard when pressing the door trim panel in place.

• Validate door trim panel
clearance to rear quarter panel
(Min Gap is 3/16” / 6mm).
Note:
Gap can be checked by applying
modeling clay to the suspect area
of the quarter panel.
1- Contact point
2- Panel clearance
3- Door trim panel
4- Quarter panel

Figure 10
Page 6 of 8
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Note:
Submit a separate Warranty claim if paint repairs are required.
All Routan pre and post road test and StarMOBILE time units are included in the labor operation. Therefore, no
road test or StarMOBILE time units will appear in the designated area within the warranty table.

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Routan

2009-2012

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type

Service Number:

7073

Damage

HST

Damage Location (Depends
on Service No.)

CWM2029303

Use applicable when
indicated in ElsaWeb (L/R)

Code
0032

Parts Manufacturer

Routan

3)

1)

USM

Labor Operation : Modify (left and right
side) to improve panel clearance

70734099 = 90 TU

Causal Part:

7B0 898 095
Diagnostic Time

2)

4)

GFF Time expenditure

01500000 = 00 TU max.

NO

Road Test

01210002 01210004

NO

Technical Diagnosis

0132xxxx = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2029303” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Page 7 of 8
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Required Parts and Tools

Part Description
Sliding Door Repair Kit
(One kit services one
door)

Part No:

Quantity

7B0898095

Tool Description

2

Tool No:

Adhesion promoter or equivalent

3M 4298

Talc powder or equivalent

NPN

Isopropyl Alcohol

NPN

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 8 of 8
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.