File in Section:

Service Bulletin

Bulletin No.:
Date:

PI0915
February, 2013

PRELIMINARY INFORMATION
Subject:

Chevrolet Impala New Model Features and Service Guide

Models:

2014 Chevrolet Impala
Equipped with ECOTEC® eAssist 2.4L DOHC VVT, DI – RPO LUK, ECOTEC® 2.5L
DOHC VVT, DI – RPO LKW or 3.6L Flex-Fuel DOHC VVT, DI – RPO LFX
Equipped with Hydramatic® 6-Speed Automatic Transmission and Front Wheel Drive

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This is a special bulletin to introduce the 2014 Chevrolet Impala, a completely redesigned four-door, five passenger
sedan. The vehicle will be built at either the Detroit-Hamtramck, Michigan or Oshawa-Ontario, Canada
manufacturing locations.
The purpose of this bulletin is to help the Service and Sales Department personnel become familiar with the new
vehicle's features and describe the action the Service Department personnel will need to take to ensure that they are
able to fully service this vehicle.

Vehicle Overview / What’s New
The all new 10th generation Impala designed on GM’s award winning global Epsilon II platform will be offered in the
following models, the LS, Eco, LT and LTZ.
• Bold exterior styling featuring a sleek proportion, sculpted body sides, standard 18-inch wheels, available
19-inch and 20-inch wheels, projector beam headlamps, with HID headlamps and LED daytime running lamps
standard on LTZ models.
• Two different radio systems featuring either a 4.2-inch color display without Chevrolet MyLink (LS models) or an
8-inch motorized color touch-screen display with Chevrolet MyLink (LT and LTZ models) housed in the center
stack. There is concealed lit storage space behind the 8-inch motorized color touch-screen.
• Available touch-screen navigation (LT and LTZ models).
• The ability to pair entertainment and information data from up to five Bluetooth® enabled mobile devices,
USBs, SD cards and MP3 players (LT and LTZ models).
• A greater emphasis on comfort, a quieter interior environment from an array of sound-absorbing and
sound-suppressing materials and Active Noise Cancellation standard with ECOTEC® four-cylinder engines.
• A choice of three powerful and efficient engines all with DOHC, variable valve timing (VVT) and direct injection
(DI) coupled with a Hydramatic® 6-speed automatic transmission and front wheel drive.

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The ECOTEC® eAssist engine, with Hybrid Propulsion-Electric, Parallel, 14kW Continuous Power — RPO
HP6, 2.4L DOHC with VVT and DI — RPO LUK.
Intake Valve Lift Control (IVLC) on the ECOTEC® 2.5L engine.
10 standard airbags.
A comprehensive offering of available advanced safety technologies, including Adaptive Cruise Control (ACC),
Automatic Collision Preparation (ACP), Collision Mitigation Braking, Forward Collision Alert (FCA), Lane
Departure Warning (LDW), Side Blind Zone Alert (SBZA), Rear Cross Traffic Alert (RCTA), Rear Vision Camera
(RVC) with Dynamic Guidelines, Ultrasonic Rear Parking Assist (URPA), Hill Start Assist (HSA) and included
on uplevel models with 20-inch wheels, the Brake Preparation feature.
A new instrument cluster with a standard 4.2-inch color display that has configurable features for the Driver
Information Center (DIC).
Available remote start, passive entry/starting, heated steering wheel, dual-zone climate control and heated and
ventilated front seats. Passive entry and push button start/stop are available on the LT model and standard on
the LTZ model.
Available power tilt and telescoping steering column with available memory (an Impala first).
Available heated steering wheel (an Impala first).
Available ventilated front seats (an Impala first).
Available folding rear head restraints (an Impala first).
Available Memory option remembers seat, steering column and outside rearview mirror placements for two
different drivers.
A MacPherson-strut front suspension and four-link rear suspension with an isolated front cradle and hydraulic
ride bushing deliver a smooth, quiet ride.
An electric rack-mounted variable-assist steering system that helps save fuel by drawing energy only when the
steering wheel is turned.
Available electric parking brake (EPB).
A 5-mm acoustic-laminated windshield and 5-mm acoustic-laminated front side glass.
Umbrella storage in the front doors.

New Vehicle Limited Warranty
Bumper-to-Bumper (Includes Tires)
Coverage is for the first 3 years or 36,000 miles (60,000 km), whichever comes first.
Defective tires will be replaced on a prorated adjustment basis according to a mileage-based schedule. Refer to the
Owner Manual.
Powertrain
Coverage is for the first 5 years or 100,000 miles (160,000 km), whichever comes first.
Hybrid Components
8 years or 100,000 miles (160,000 km), whichever comes first.
Sheet Metal
Corrosion coverage is for the first 3 years or 36,000 miles (60,000 km), whichever comes first.
Rust-through coverage is for the first 6 years or 100,000 miles (160,000 km), whichever comes first.

Roadside Assistance
As the owner of a new Chevrolet, the vehicle is automatically enrolled in the Chevrolet Roadside Assistance
program for 5 years or 100,000 miles (160,000 km) at no expense to the owner.
For U.S.-purchased vehicles, call 1-800-243-8872; (Text Telephone (TTY): 1-888-889-2438).
For Canadian-purchased vehicles, call 1-800-268-6800.
Service is available 24 hours a day, 365 days a year.

Available Product Training
The majority of the systems found on the Impala are taught in GM’s core curriculum from a conceptual theory and
operation perspective.
To access all of the available Impala training courses visit the following website:
– In the United States go to > www.centerlearning.com
– In Canada go to > www.gmprocanada.com

Training Course Name and System RPO - Course Number and Description
Course Name - System RPO
Base Curriculum

Course Number and Description
#16041.09W Battery, Charging and Starting Systems

Training Course Name and System RPO - Course Number and Description (cont'd)
Course Name - System RPO

Course Number and Description
#16044.21 Engine Performance
#16048.25W-R3 Multiple Diagnostic Interface (MDI)
Familiarization
#16048.30H-R2 Global Diagnostic System 2 (GDS 2)
Overview - Hands On
#16048.30W-R2 Global Diagnostic System 2 (GDS 2)
Overview
#16050.12D Camshaft Position Actuator System and Active
Fuel Management (VCT)
#18043.01W-R4 Electrical / Electronics Stage 1
#18043.02W-R4 Electrical / Electronics Stage 2
#18043.03W-R3 Electrical / Electronics Stage 3
#18044.20 GM Global Electrical System
#13044.20 GM Chassis Control Systems
#15045.18 GM Braking Systems
#16048.28D GDS 2 Diagnostics (Video)
#16048.27V GDS 2 Diagnostics (Canada)
#16039.16H GDS 2 Certification (Canada)
#50543.09W 2014 Impala New Model Features (Release Early
March 2013)

Engines
ECOTEC® eAssist (BAS) 4 CYL, 2.4L Aluminum, DOHC with
VVT and DI — RPO LUK
ECOTEC® 4 CYL, 2.5L GMNA, DOHC with VVT and DI —
RPO LKW
6 CYL, 3.6L Flex-Fuel Aluminum DOHC with VVT and DI, E85
MAX — RPO LFX

#16440.16D Engines New and Updates
#16044.21 GM Powertrain Performance
#16043.52 Engine Mechanical Diagnostics and Measurements
#16044.20 SIDI - Virtual Classroom Training (VCT)
#16050.11 Camshaft Position Actuator System and Active Fuel
Management
#18070.45W eAssist Introduction
#18070.50H eAssist System Diagnosis and Service

Transmissions
Transmission, 6-Speed Automatic, Electronically Controlled
6T70, FWD — RPO M7W
Transmission, 6-Speed Automatic, HMD, X23FHD —
RPO MH7
Transmission, 6-Speed Automatic, HMD, GM, BAS+, 6T40,
Hybrid, FWD — RPO MHH

#17041.56 Automatic Transmission Operation, Diagnosis and
Service
#17041.65H 6-Speed Automatic Transmission Service
#18070.45W eAssist Introduction

Brakes
Brake System-Power, Front & Rear Disc, ABS — RPO J61
Brake Parking-Power Operated — RPO J71

#15045.18W1 & W2 GM Braking Systems 1 & 2
#15045.14T1 GM Electric Parking Brakes
#18044.25 Body Electrical Accessory Systems

Air Bags
10 Air Bags — RPO AYF

#22048.42 GM Safety Systems

Heating, Ventilation and Air Conditioning
HVAC System-Air Conditioner Front, Automatic Temperature
Control, Auxiliary Temperature Control — RPO CJ2
HVAC System-Air Conditioner Front, Electronic Controls —
RPO C67
Equipment-Sensor Air Moisture & Windshield Temperature —
RPO ASV

#11044.05 HVAC Systems and Operation

Power Steering

#13041.13T1 Rack-Mount Electric Steering
#13041.15 GM Steering Systems and Diagnosis

OnStar®
OnStar®
OnStar® Generation 9 TechAssist Course

#19040.37 OnStar® Systems and Technology
#19040.38T1 OnStar® Systems and Technology

Entertainment - Infotainment - Audio Systems
Radio - Infotainment System, Uplevel with Connectivity RPO IO5
Digital Audio Systems-S-Band And HD - RPO U2M

#19047.20W2 R2 Entertainment Systems 2 (Including MOST)
Network
#19047.20W3 Entertainment Systems 3
#19047.22D Infotainment Operation, Diagnosis and
Service (VCT)

Training Course Name and System RPO - Course Number and Description (cont'd)
Course Name - System RPO

Course Number and Description

Tire Pressure Monitor System (TPMS)
Tire Pressure Indicator - Manual Learn - RPO UJM

#13044.20 GM Chassis Control Systems
#13044.12T2 Tire Pressure Monitoring Systems Diagnosis

Bluetooth Technology - Programming
Bluetooth for Phone, Personal Cellphone Connectivity to
Vehicle Audio System
Bluetooth Technology, Functions and Features Diagnosing and
Methods of Radio Programming (USB Programming, Scan
Tool Programming)

#19047.20W2 R2 Entertainment Systems 2 (Including MOST)
Network
#19047.16H Entertainment Systems Certification (Canada)

Theft Deterrent System
Theft Deterrent - Electrical, Unauthorized Entry - RPO UTJ

#19047.09W Entry and Security Systems

Suspension
Chassis Equipment Front – Strut Assembly - RPO GNA
Ride and Handling-Automatic Electronic Controlled - RPO FX3

#13044.20 GM Chassis Control Systems
#13044.16T1 Continuous Damping Control

Driver Information
Display Instrument– Driver Info Enhanced (Multi Color
Graphic) - RPO UDD

#19047.20W-R2 Entertainment Systems 2

Enhanced Safety Systems
And
Object Detection
Camera - Rear View - RPO UVC
Sensor Indicator-Forward Collision Alert - RPO UEU
Sensor Indicator-Side Obstacle Detection (Side Blind Zone
Alert) - RPO UFT
Sensor Indicator-Lane Departure Warning - RPO UFL
Sensor Indicator- Rear Parking Assist - RPO UD7
Collision Preparation System - RPO UGN
Cross Traffic Alert - RPO UFG
Cruise Control-Automatic, Adaptive, With STOP/GO –
RPO KSG

#22048.42 GM Safety Systems (Includes All Course
Components W1 + W2 + W3 + H)
#22048.16H GM Safety Systems Certification (Canada)

Dexos 1™ Engine Oil

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Notice: Failure to use the recommended engine oil and correct viscosity or its equivalent can result in
engine damage not covered by the vehicle warranty. Check with your dealer or service provider on whether
the oil is approved to the dexos 1™ specification.

Viscosity Grade
Notice: DO NOT use other viscosity grade oils such as SAE 10W-30, 10W-40, or 20W-50.
– SAE 5W-20 is the required viscosity grade for the 2.5L L4 engine.
– SAE 5W-30 is the required viscosity grade for the 2.4L L4 engine and the 3.6L V6 engine.
Notice: Cold Temperature Operation: In an area of extreme cold, where the temperature is colder than −29°C
(−20°F), an SAE 0W-30 oil may be used. An oil of this viscosity grade will provide easier cold starting for the
engine at extremely cold temperatures.
Refer to this General Motors website for dexos 1™ information about the different licensed brands that are currently
available: http://www.gmdexos.com

Next-Generation Infotainment Features / Connectivity / Chevrolet MyLink
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MyLink uses a Bluetooth® or USB connection to link a smartphone, cell phone, USB flash drive or portable
audio player/iPod™ to the touch-screen infotainment display. MyLink enables streaming audio through a
smartphone and hands-free voice control. Music also can be played from a USB flash drive.
Notice: To Canadian Service Agents, the following URL link is a United States website that is presented in
English only. Canadian carriers are not listed directly, however when identified the phone model functions
are similar.
• Before using a Bluetooth® enabled device in the vehicle, it must be paired with the in-vehicle Bluetooth®
system. Not all devices will support all functions. For more information, visit: www.gmtotalconnect.com
• In the United States, for assistance with Bluetooth® pairing, application downloading and installation, mobile
device compatibility and operation of the MyLink system, contact customer assistance at 1-855-4-SUPPORT
(855-478-7767) or visit: www.chevrolet.com/mylink
• In Canada for English assistance with Bluetooth® pairing, application downloading and installation, mobile
device compatibility and operation of the MyLink system, contact customer assistance at 1-800-263-3777 or
visit: www.gm.ca/gm/english/vehicles/chevrolet/infotainment/
• In Canada for French assistance with Bluetooth® pairing, application downloading and installation, mobile
device compatibility and operation of the MyLink system, contact customer assistance at 1-800-263-3777 or
visit: www.gm.ca/gm/french/vehicles/chevrolet/infotainment/
• The next-generation infotainment systems feature two different radios with either a 4.2-inch (107 mm) color
display or an 8-inch (203 mm) motorized color touch-screen display both housed in the center stack.
Base Radio Features
• 4.2-inch (107 mm) color display.
• Standard 100-watt sound system.
• Bluetooth® hands-free calling.
• AM/FM and Sirius XM Radio®.
• CD player.
• Auxiliary input jack.
• USB port.
• Apple® iPod® command and controls through USB.
• On-screen Turn-by-Turn Navigation via OnStar®.
Uplevel Radio Features
Standard and Available Features are as follows:

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8-inch (203 mm) motorized color touch-screen display with concealed storage space behind the display and a
USB port. Press and hold the button to open/close the door.

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Changeable theme capability.
Gesture control: Similar to smartphones, it allows for swiping of content.
Ability to pair up to five Bluetooth® phones. Before using a Bluetooth® enabled device, it must be paired with
the in-vehicle Bluetooth® system.
Ability to store up to 1,000 address book entries.
Picture display of incoming callers/address book contacts.
Pandora® streaming audio (not available in Canada).
MyMedia: Combines metadata from multiple media sources to allow seamless access to the user’s media
libraries.
Album art display.
HD Radio™ and SiriusXM® with iTunes® tagging feature: This feature lets the driver “mark” songs broadcast
via HD Radio™ and SiriusXM® and purchase them later on computer via Apple® iTunes® (requires iPod®).
Real-time alerts for specific Artist/Programming content across all SiriusXM® channels.
Pause of live terrestrial radio for up to 30 minutes.
Extended Point of Interest (e.g., fuel stations, restaurants, etc.) database that updates automatically.
SiriusXM® Nav Traffic and Travel Link services (separate subscriptions required).

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3-D map view for most major U.S. cities and attractions.
DVD and Blu-ray video support.
Watch videos or view images stored on a USB device (when vehicle is in Park (P) only).
Voice control of most radio, media, phone and navigation functions.
Natural Speech Recognition: Lets driver speak logically with fewer specific commands to recall stored media or
input navigation destinations.
Text-to-speech: Lets driver receive text messages by system voice.
Gracenote MediaVOCS: Enhances recognition of music collections and playlists through additional voice layer
and supports text-to-speech capability.
Rear Vision Camera view displayed on the infotainment screen (Rear Cross Traffic Alert and Dynamic
Guidelines).

Engine Specifications / Fuel Tank Capacity / Transmission / Fuel Economy
The Impala is available with a choice of three powerful and efficient engines all with DOHC, VVT and DI coupled with
a Hydramatic® 6-speed automatic transmission and front wheel drive.
The fuel tank capacity is 18.5 gallons (70.0 liters), when equipped with the 4-cylinder ECOTEC® eAssist 2.4L engine
the fuel tank capacity is 15.8 gallons (60.0 liters).
Engine specifications, coupled transmissions and fuel economy are as follows:

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New to the Impala is the 4-cylinder ECOTEC® eAssist — Hybrid Propulsion-Electric, Parallel, 14kW
Continuous Power — 2.4L DOHC with VVT and DI — RPO LUK producing an estimated 182 hp (134 kW) @
6200 RPM.
This engine is coupled with the Hydramatic® 6-Speed 6T40 Automatic Transmission — RPO MHH.
Anticipated EPA fuel economy estimates of 25 mpg city and 35 mpg highway.
In Canada, anticipated fuel economy estimates of 8.5/5.6 L/100 km or 33/50 MPG (Imperial Gallon).
The 4-cylinder ECOTEC® 2.5L DOHC with VVT and DI — RPO LKW producing an SAE certified 195 hp
(145 kW).
This engine is coupled with the Hydramatic® 6-Speed 6T45 Automatic Transmission — RPO MH7
Anticipated EPA fuel economy estimates of 21 mpg city and 31 mpg highway.

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The 6-cylinder 3.6L flex-fuel with DOHC with VVT and DI — RPO LFX producing an estimated 303 hp (226 kW)
@ 6800 RPM. This flexible fuel engine can be operated with a blend of ethanol and gasoline, up to 85 percent
ethanol.
This engine is coupled with the Hydramatic® 6-Speed 6T70 Automatic Transmission — RPO M7W.
Anticipated EPA fuel economy estimates of 18 mpg city and 28 mpg highway.
In Canada, official fuel economy of 11.1/6.9 L/100 km or 25/41 MPG (Imperial Gallon).

ECOTEC® 2.5L Intake Valve Lift Control (IVLC) Technology
Drivers of the 2014 Chevrolet Impala can get improved fuel economy over the competition due in part to a new
advanced valvetrain technology on the Ecotec 2.5L four-cylinder engine.

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The ECOTEC® 2.5L uses new Intake Valve Lift Control (IVLC) technology that enables variable intake valve lift,
duration and timing over a wide range of engine operation. When the technology operates in low-lift mode, the
engine pumps only the air it needs to meet the driver’s demand. The system switches to high-lift mode at higher
speeds or under heavy loads, providing the full output capability of the engine.
The engine achieves variable valve lift using an innovative all-new rocker arm that switches between low and high lift
intake cam profiles. The mechanism is actuated by an oil control valve through a dual-feed stationary hydraulic lash
adjuster. It is the first of its kind for low friction roller-type finger-follower valvetrains in gasoline engines. The engine’s
computer continuously selects the optimal lift profile based on conditions such as engine speed and load.

CD Player / USB Ports / SD Card Port / AUX Input Jack / Accessory Power Outlet
CD Player / USB Ports / SD Card Port / AUX Input Jack / Accessory Power Outlet
Notice: Connect an iPod/iPhone USB cord after starting the vehicle for optimum performance.
• CD Player If equipped, the CD player can be used for CD and MP3 audio.
• One USB Port — Behind the 8-inch motorized color touch-screen A USB port is located behind the 8-inch
motorized color touch-screen.

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Two USB Ports Two USB ports are located in the center console under the arm rest.
One SD Card Port The vehicle may have an SD card port. If equipped it is located in the center console under
the arm rest. The SD card reader is for audio and video playback. Photos are not supported.
AUX Input Jack The AUX input jack is in the center console under the arm rest and is used to provide
additional audio sources.
One Accessory Power Outlet is located in the center console.

Keyless Access System
The Keyless Access System enables operation of the doors and ignition without removing the key fob from a pocket
or purse. The key fob must be within 3 feet (1 m) of the door being unlocked or the trunk.
Keyless Unlocking
With the key fob within the specified range:

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Press the lock sensor on the driver’s door handle to unlock the driver’s door. Press it again within 5 seconds to
unlock all doors.
• Press the lock sensor on a passenger door handle to unlock all doors.
Notice: Touchpad included with Keyless Access System only.
• Press the touchpad above the license plate to open the trunk.
Keyless Locking
With the ignition OFF, the key fob out of the vehicle, and all doors closed:
• Press the lock sensor on any door handle to lock all doors immediately.
• If passive locking is turned ON, all doors will lock automatically after a short delay once all doors are closed.

Keyless Access Start

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Passive entry and push button engine start/stop are available on the LT model and standard on the LTZ model.

Notice: The vehicle cannot be started if the fob is lost or damaged. The key fob must be in the vehicle to
turn ON the ignition.
• Starting the Engine: With the vehicle in Park or Neutral, press the brake pedal and then press and hold the
START/STOP button to start the engine.
• Stopping the Engine: Shift to Park and press the START/STOP button to turn OFF the engine.
• Accessory: With the engine OFF, press the START/STOP button to place the ignition system in the accessory
position.

Immobilizer Operation (Keyless Access)
When equipped with Keyless Access, the vehicle has a passive theft-deterrent system. The system does not have to
be manually armed or disarmed. The vehicle is automatically immobilized when the transmitter leaves the vehicle.
The immobilization system is disarmed when the ignition button is pushed in and a valid transmitter is found in the
vehicle. The security light in the instrument cluster turns ON when there is a problem with arming or disarming the
theft-deterrent system. The system has one or more transmitters matched to an immobilizer control unit in your
vehicle. Only a correctly matched transmitter will start the vehicle.
If the transmitter is ever damaged, you may not be able to start your vehicle. When trying to start the vehicle, the
security light comes ON briefly when the ignition is turned ON. If the engine does not start and the security light stays
ON, there is a problem with the system. Turn the ignition OFF and try again. Do not leave the transmitter or device
that disarms or deactivates the theft-deterrent system in the vehicle.

Starting the Vehicle with a Weak Transmitter Battery or Wireless Interference
If the transmitter battery is weak or there is wireless interference, the DIC may display one or more of the following
messages when trying to start the vehicle:
• NO REMOTE DETECTED
• USE TRANSMITTER POCKET TO START
• REPLACE BATTERY IN REMOTE KEY
⇒ If the REPLACE BATTERY IN REMOTE KEY message is displayed, replace the battery in the transmitter as
soon as possible.
If any of these messages are displayed on the DIC, perform the following to start the vehicle:

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1. Remove anything (1) that is attached to the transmitter.

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2. Open the center console and place the smaller, tapered end of the transmitter into the transmitter pocket with
the buttons facing the front of the vehicle.