NHTSA ID Number: 10071419
Manufacturer Communication Number: VWP-14-06
TSB/Document Date: 2016-06-17
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
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If your Volkswagen
model is brought to an authorized Volkswagen dealer outside the United States,
including its territories, this limited warranty will not apply. Defects in material or workmanship will be
corrected under the terms of the limited warranty for new Volkswagen vehicles in effect in that country
(except Canada).
WARRANTY REPAIRS WHILE TRAVELLING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen model is within the United States New Vehicle Limited Warranty, Canadian dealers
can submit a warranty claim. Proof of United States residence is required. If the Canadian dealer
cannot submit your claim, you may be asked to pay for the repair. On your return to the United States,
please present the invoice to your United States Volkswagen dealer, who will submit a claim on your
behalf and obtain reimbursement for you.
WHEN THE WARRANTY PERIOD BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company" car, on the
date such vehicle is first placed in service.
This New Vehicle Limited Warranty is automatically transferred without cost if the ownership of the
vehicle changes within the Warranty period.
FREE-OF-CHARGE REPAIR
Repairs under this warranty are free of charge. Your authorized Volkswagen dealer will repair the
defective part or replace it with a new or remanufactured genuine Volkswagen part.
EMERGENCY REPAIRS
If an emergency repair was performed by a non-Volkswagen service facility, keep all receipts, repair
orders, and parts removed from your Volkswagen.
You will be reimbursed if the repair work was needed and correctly performed and it was impossible or
unreasonable under the circumstances to tow or drive your Volkswagen to the nearest authorized
Volkswagen dealer.
A statement of the circumstances that prevented you from getting to an authorized Volkswagen dealer,
together with the paid receipts, repair orders, and replaced parts must be submitted to your authorized
Volkswagen dealer in order to be considered for reimbursement.
6.1.2
WHAT IS NOT COVERED
TIRES
Tires are not covered by this warranty, but are separately warranted by the tire manufacturer. To
assist you in obtaining related Warranty information, a list of tire manufacturers and addresses is
provided at the end of this booklet. Verify with the tire manufacturer what is covered under their
warranty.
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UNWIRED HEADPHONES (ROUTAN ONLY)
Unwired headphones are not covered by this warranty, but are separately warranted by the
manufacturer. You can find the unwired headphones warranty statements in your Owner's Literature
Package.
MAINTENANCE SERVICES1 AND MECHANICAL ADJUSTMENTS
This warranty does not cover the cost of parts and labor involved in any scheduled maintenance
service1.
This warranty does not cover the replacement of spark plugs, clutch discs, filters, oil, lubricants, fluids,
or air conditioner refrigerant charge, unless their replacement is a necessary part of warranty service
on a covered component.
Mechanical adjustments not associated with a defect in material or workmanship are not covered after
the first year or 12,000 miles, whichever occurs first (i.e., headlight adjustment). This warranty does
not cover wheel alignment or tire balancing.
DAMAGE OR MALFUNCTION DUE TO MISUSE, NEGLIGENCE, ALTERATION, ACCIDENT OR FIRE
This warranty does not cover:
damage or malfunctions which are the result of improper repair of the vehicle, installation of any
non-Genuine Volkswagen parts that will alter the vehicle performance specifications from those
set by the vehicle manufacturer, modifications to the vehicle (including the engine management
system), accessories including but not limited to alarm systems, remote starters, roof racks or
communications equipment, defects or failures resulting from the use of new parts not sold or
approved by Volkswagen, or used parts, or the resultant damage to associated parts or systems;
or
damage or malfunctions which were caused by the alteration of the vehicle, in particular any major
or structural alterations including but not limited to the conversion of the vehicle to a convertible or
the modification of the roof to accommodate a glass roof structure or other similar structural
alterations; or
damage or malfunctions caused by using contaminated or improper fuel, intentional or
unintentional misfueling; or
damage or malfunctions caused by collision or modifications of the vehicle, including but not
limited to the installation of engine management components not approved by Volkswagen; or
damage or malfunctions resulting from the use of the vehicle in competitive events or caused by
accident or fire; or
damage or malfunctions resulting from continued operation of the vehicle after a warning light,
gauge reading or other warnings indicate a mechanical or operational problem; or
damage or malfunctions due to suspension modifications, including but not limited to the
installation of Volkswagen springs, shock absorbers, or lowering kits.
1 Some specific maintenance services are covered by the Volkswagen Carefree Maintenance Program. Please consult the Volkswagen Carefree Maintenance
Program guidelines in the maintenance section of the Warranty and Maintenance booklet.
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This warranty does not cover vehicles severely damaged and/or declared to be a total loss by an
insurer or vehicles substantially reassembled from or repaired with parts obtained from another used
vehicle.
DAMAGE OR MALFUNCTIONS DUE TO LACK OF MAINTENANCE
This warranty does not cover damage or malfunctions due to failure to follow recommended
maintenance and use requirements as set forth in the Volkswagen Owner's Manual and the
maintenance section of this booklet.
Your dealer will deny warranty coverage unless you present to the dealer proof in the form of Service
or Repair Orders that all scheduled maintenance was performed in a timely manner.
DAMAGE CAUSED BY THE ENVIRONMENT
This warranty does not cover damage caused by airborne industrial pollutants (e.g. acid rain), bird
droppings, stones, floodwater, windstorms, tree sap or other similar occurrences.
GLASS
This warranty does not cover glass breakage, unless due to a defect in manufacturer's material or
workmanship.
ODOMETER TAMPERING
These warranties do not cover repairs on a Volkswagen on which the odometer has been altered or on
which the actual mileage cannot readily be determined.
If the speedometer unit is replaced, a "Speedometer Replacement Record" must be filled out by an
authorized Volkswagen dealer.
OTHER EXPENSES
This warranty does not cover any incidental or consequential damage, including loss of value of the
vehicle, lost profits or earnings, and out-of-pocket expenses for substitute transportation or lodging 2.
This warranty gives you specific legal rights and you may also have other rights, which vary from state
to state.
OTHER TERMS
This warranty is issued by Volkswagen of America, Inc., an operating unit of Volkswagen Group of
America, Inc. ("Volkswagen"). This warranty does not apply to Volkswagen vehicles or parts and
accessories not imported or distributed by Volkswagen.
This warranty, the Limited Warranty Against Corrosion Perforation, the Powertrain Limited Warranty
and the Emissions Warranties are the only express warranties made in connection with the sale of this
Volkswagen. Any implied warranty, including any warranty of merchantability or warranty of fitness for
a particular purpose, is limited in duration to the stated period of these written warranties.
2 Some states do not allow the exclusion or limitation of incidental or consequential damage, so this limitation or exclusion may not apply to you. This warranty
gives you specific legal rights and you may also have other rights, which vary from state to state.
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Page 205
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you.
Volkswagen of America, Inc. reserves the right to make improvements or change the design of any
Volkswagen model at anytime with no obligation to make similar changes on vehicles previously sold.
Neither Volkswagen nor the manufacturer assumes, or authorizes any person to assume, any other
obligation or liability on its behalf.
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6.2
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Page 206
POWERTRAIN LIMITED WARRANTY
United States – MY15
For coverage of model years prior to MY15, please refer to the Warranty and Maintenance booklet for
each model year and to section 1.2.2 Powertrain Limited Warranty.
6.2.1
WHAT IS COVERED
WARRANTY PERIOD
All Models Except Touareg:
The coverage under this warranty lasts for 5 years or 60,000 miles, whichever occurs first, from the
date the vehicle was first placed in service.
Touareg:
The coverage under this warranty lasts for 10 years or 100,000 miles, whichever occurs first, from the
date the vehicle was first placed in service.
This limited warranty does not apply to vehicles used for commercial purposes including but not limited
to taxi, courier or delivery service, or limousine.
If a commercial vehicle is sold to a subsequent retail owner, this warranty still does not apply.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness for a
particular purpose, is limited in duration to the period of this written warranty. Some states do not allow
limitations on how long an implied warranty lasts, so this limitation may not apply to you.
COVERAGE
The Powertrain Limited Warranty covers any repair to correct a manufacturer's defect in material or
workmanship for the following Volkswagen parts and components:
Engine
− Cylinder block and all internal parts, cylinder head and all internal parts, valve train, spur
belt, flywheel, oil pump, water pump, manifolds, all related seals and gaskets.
Transmission
− Case and all internal parts, torque converter, all related seals and gaskets.
Drivetrain
− Differential and all internal parts, drive shafts and constant velocity (CV) joints.
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WHERE TO GO FOR WARRANTY SERVICE
This warranty will be honored by any authorized Volkswagen dealer in the United States, including its
territories.
If your Volkswagen is brought to an authorized Volkswagen dealer outside the United States, including
its territories, this limited warranty will not apply. Defects in material or workmanship will be corrected
under the terms of the limited warranty for new Volkswagen vehicles in effect in that country (except
Canada).
WARRANTY REPAIRS WHILE TRAVELLING IN CANADA
Warranty repairs while travelling in Canada should be performed by an authorized Volkswagen dealer.
If your Volkswagen is within the United States Powertrain Limited Warranty, Canadian dealers can
submit a warranty claim. Proof of United States residence is required. If the Canadian dealer cannot
submit your claim, you may be asked to pay for the repair. On your return to the United States, please
present the invoice to your United States Volkswagen dealer, who will submit a claim on your behalf
and obtain reimbursement for you.
WHEN THE WARRANTY PERIOD BEGINS
The warranty period begins on the date the vehicle is delivered to either the original purchaser or the
original lessee; or if the vehicle is first placed in service as a "demonstrator" or "company car", on the
date such vehicle is first placed in service.
The Powertrain Limited Warranty is automatically transferred without cost if the ownership of the
vehicle changes within the Warranty period.
FREE-OF-CHARGE REPAIR
Repairs under this limited warranty are made free of charge. Your authorized Volkswagen dealer will
repair the defective part or replace it with a new or remanufactured genuine Volkswagen part.
6.2.2
WHAT IS NOT COVERED
MAINTENANCE SERVICES
This warranty does not cover the cost of parts and labor involved in any scheduled maintenance
service. Scheduled maintenance services are described in the Maintenance section of this booklet.
This warranty does not cover the replacement of filters, oil, lubricants or fluids unless their
replacement is a necessary part of warranty service on a covered component.
DAMAGE OR MALFUNCTION DUE TO MISUSE, NEGLIGENCE, ALTERATION, ACCIDENT OR FIRE
This warranty does not cover:
damage or malfunctions which are the result of improper repair of the vehicle, installation of any
non-Genuine Volkswagen parts that will alter the vehicle performance specifications from those
set by the vehicle manufacturer, modifications to the vehicle (including the engine management
system), accessories including but not limited to alarm systems, remote starters, roof racks or
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communications equipment, defects or failures resulting from the use of new parts not sold or
approved by Volkswagen, or used parts, or the resultant damage to associated parts or systems;
or
non-Genuine Volkswagen parts (referred to as Aftermarket parts), crash parts repaired due to
damage in a collision (referred to as Remanufactured collision parts), parts obtained from another
used vehicle (referred to as Salvage parts), and any resultant damage to associated vehicle parts
or systems caused by the failure of the aforementioned parts; or
damage or malfunctions which were caused by the alteration of the vehicle, in particular any major
or structural alterations including but not limited to the conversion of the vehicle to a convertible or
the modification of the roof to accommodate a glass roof structure or other similar structural
alterations; or
damage or malfunctions caused by using contaminated or improper fuel, intentional or
unintentional misfueling; or
damage or malfunctions caused by collision or modifications of the vehicle, including but not
limited to the installation of engine management components not approved by Volkswagen; or
damage or malfunctions resulting from the use of the vehicle in competitive events or caused by
accident or fire; or
damage or malfunctions resulting from continued operation of the vehicle after a warning light,
gauge reading or other warnings indicate a mechanical or operational problem; or
damage or malfunctions due to suspension modifications, including but not limited to the
installation of aftermarket springs, shock absorbers, or lowering kits.
This warranty does not cover vehicles severely damaged and / or declared to be a total loss by an
insurer or vehicles substantially reassembled from or repaired with parts obtained from another used
vehicle.
WEAR AND TEAR ITEMS
This warranty does not cover the replacement of any powertrain components that wear as a result of
normal use or deterioration.
DAMAGE OR MALFUNCTIONS DUE TO LACK OF MAINTENANCE
This warranty does not cover damage or malfunctions which are due to failure to follow recommended
maintenance requirements as set forth in the Volkswagen Owner's Manual and the maintenance
section of this booklet. Your dealer will deny warranty coverage unless you present to the dealer proof
in the form of service or repair orders that all scheduled maintenance was performed in a timely
manner.
DAMAGE CAUSED BY THE ENVIRONMENT
This warranty does not cover damage caused by airborne industrial pollutants (e.g., acid rain), bird
droppings, tree sap, stones, flood water, windstorm or other similar occurrences.
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OTHER EXPENSES
This warranty does not cover any incidental or consequential damage, including loss of value of the
vehicle, lost profits or earnings, or out-of-pocket expenses for substitute transportation or lodging3.
The "Other Terms" presented in The New Vehicle Limited Warranty also apply to this warranty.
3 Some states do not allow the exclusion or limitation of incidental or consequential damage, so this limitation or exclusion may not apply to you.
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6.3
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Page 210
HYBRID SYSTEM LIMITED WARRANTY
United States – MY15
For coverage of model years prior to MY15, please refer to the Warranty and Maintenance booklet for
each model year and to section 1.2.3 Hybrid System Limited Warranty.
6.3.1
WHAT IS COVERED
WARRANTY PERIOD
The coverage under this warranty lasts for 8 years or 100,000 miles, whichever occurs first, from the
vehicle's original in-service date. The vehicle's original in-service date is defined as the date the
vehicle was delivered to either the original purchaser or the original lessee; or if the vehicle was first
placed in service as a "demonstrator" or "company" car, on the date such vehicle was first placed in
service.
This limited warranty does not apply to vehicles used for commercial purposes including but not limited
to taxi, courier or delivery service, or limousine.
If a commercial vehicle is sold to a subsequent retail owner, this warranty still does not apply.
Any implied warranty, including any implied warranty of merchantability or warranty of fitness for a
particular purpose, is limited in duration to the period of this written warranty. Some states do not allow
limitations on how long an implied warranty lasts, so this limitation may not apply to you.
COVERAGE
The Hybrid System Limited Warranty covers any repair to correct a manufacturer's defect in material
or workmanship for the following Volkswagen parts and components:
High-Voltage Battery (including Protective Box)
Battery Energy Control Module
Battery Cooling System (including battery fans, housing, and air induction vents)
Hybrid Electric Motor
Hybrid Electric Motor Clutch
Hybrid Electric Motor Clutch Actuator
Power Electronics (inverter and converter)
High-Voltage Cables (including connection boxes, safety plugs and pilot line cable system)
Electronic Control Module (ECM)
Electric A/C Compressor1
Power Steering System (including Pump and Control Module)
Electric Transmission Oil Pump (including Control Module)
1
Touareg Hybrid vehicles only
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