A PDF of this newsletter and previous ones can be found by logging in to ServiceNet and clicking on the ElsaWeb
Newsletter section in the Technician References menu.

Edition 3: September 17, 2012

Content
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Have Your Voice Heard!

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Important Information
Feedback Corner
Technical Bulletins
Tech Tips

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Campaigns
Updates
Repair Manuals
Wiring Diagrams
Suggestions

Have Your Voice Heard!
Your opinion is very important to us because it helps us improve the quality of service information
available to you. Each and every feedback submitted is reviewed by our team daily. Your
feedback is valued and acted upon with the utmost importance.
Not only do we offer you a chance to submit a feedback for ElsaWeb, but we also offer you a
chance to submit feedback to us about the weekly ElsaWeb Newsletter. As you will see below
under the Suggestions tab, there is a link to an email address dedicated to receiving ElsaWeb
Newsletter feedback. We will review all feedback daily. Please send in your feedback about the
ElsaWeb Newsletter to this email so we can make the newsletter a better tool for you.
As always, if you discover something that you feel is not right in ElsaWeb, click the feedback tab
at the top of the page and submit. Please include your first and last names, the document path to
where you were within ElsaWeb and any relevant information pertaining to the issue. An editor
will review the feedback and find an answer to it as soon as possible.
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Important Information
VSS-12-03 - 2012/2013 Beetle Windows-VTA Process
A PDF of this important information can be found by logging into ServiceNet and clicking on
the VSS-12-03 - 2012/2013 Beetle Windows-VTA Process Technical Helpline section in the
Technician References menu.

“All 2012 / 2013 Beetles with Power Window Issues”



Check and Perform Technical Bulletin 2028594 (V641201) where applicable
Check for any physical damage or obvious operational restrictions

If windows continue to have issues, please open a VTA case using concern group:

“2012 / 2013 Beetle Windows”
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

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

You must fill in Technicians Preparedness questions accurately.
Be sure to include in Customer Concern box:
o Driver Window and / or Passenger Window
o Customer Name
Once all the information has been entered, submit the ticket.
o (Mandatory attachments will not be necessary).
Then access the ticket and close the ticket.

The Volkswagen Technicians Helpline will process the ticket once closed.
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Feedback Corner
Each week, the Feedback Corner will provide the status of open ElsaWeb feedbacks as well as a
highlighted feedback. The feedback of the week is from Jerry, and concerns a 2011 Volkswagen
Jetta. He says:
"Instructions for the removal of rear tail lamps are incorrect. I found a very high tension spring
that holds the rear assembly in place that is not mentioned in the instructions. It is extremely
tight, please review the repair manual.”

This feedback was reviewed by the technical editors and the technician was directed to the
correct procedure. The editor also corrected the link within the procedure to help clarify it. The
repair manual has been updated to reflect the changes. Jerry included his full name and email
address with the feedback and will be receiving Generation VW Bucks for helping improve the
quality of the repair information.
Feedback Status
New

Completed

To Factory

19

12

5

*Please note that this feedback feature is not the place to obtain technical assistance on Volkswagen vehicles, or to
report potential issues you may have experienced with a vehicle. If you require assistance in repairing or diagnosing a
vehicle issue, or wish to report a technical issue, please create a Volkswagen Technical Assistance ticket and contact the
Volkswagen Technical Helpline at (800)-678-2389.

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Technical Bulletins
87-12-05 - Air Conditioning, Cleaning of the Refrigerant Circuit (U.S. Only)
Model(s)

Year

Eng. Code Trans. Code

All Models (except
Routan

1998–2013

All

VIN Range
From

VIN Range To

All

All

All

In cases where an air conditioning system component (such as a compressor or other system
component) has failed and debris from the compressor or component is circulated throughout the
refrigerant circuit, the refrigerant circuit must be cleaned of any and all debris or damage to the
replacement components will result.
26-12-06 - Long Term Exhaust System Durability and-or MIL Illumination
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Routan

2012

3.6L (CJRA)

All

All

All

The MIL light could be illuminated and further investigation by the Technician could find that
Diagnostic Trouble Code(s) P0420 - Catalyst Efficiency (Bank 1) or P0430 – Catalyst Efficiency
(Bank2) has been set active or stored.
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Tech Tips

37-12-04TT - Correct Vacuum Line Connections at Coolant Shut-Off Valve N82 and Change
Over Valve N180
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Touareg

2011–2013

All

All

All

All

After completing repairs that require removal of the vacuum lines at coolant shut off valve N82 and
change over valve N180, ensure vacuum lines are correctly reinstalled. At the N180, source
vacuum must be connected to the bottom connection and the vacuum line to the N82 must be
connected to the upper connection.
57-12-10TT - Key Adaptation
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Touareg

2011–2013

All

All

All

All

When adapting keys on a 2011-2013 Touareg, it is necessary to complete the “Adapt Immobilizer”
test plan under 25- Immobilizer 5 in Guided Fault Finding. When prompted by test plan, select
“Repair Immobilizer” instead of “Rewrite all Immobilizer data”. Finally, make selection to adapt keys.
Note that “Rewrite all Immobilizer data” should only be selected when all immobilizer components
have been replaced.
57-12-11TT - Immobilizer Adaptation
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Jetta

2013

All

All

All

All

Before performing any immobilizer adaptation on a 2013 Jetta, ensure the correct immobilizer
system has been selected. This can be done on the main screen in Guided Functions or by selecting
Go To> Vehicle System Test in Guided Fault Finding.

97-12-04TT - Loss of Communication on Can C Bus or Interior High Speed (IHS) Bus, Cluster
Warning Lights May Be On, Windshield Wipers or Head Lights May Be On and Cannot Be
Shut Off
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Routan

2009–2013

All

All

All

All

See Tech Tip
97-12-05TT - Cluster Warning Lights Coming On, Windshield Wipers Will Not Turn Off,
and/or Headlights Will Not Shut Off
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Routan

2009–2013

All

All

All

All

Customer concerns of all cluster warning lights coming on, windshield wipers not turning off,
headlights not shutting off may be caused by an interior high speed (IHS) CAN bus concern. Check
the following before continuing with normal diagnosis.
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Campaigns
44K8- 2012 Beetle Tire Replacement
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Beetle

2012

All

All

See Campaign

See Campaign

Due to an error at the factory, the affected vehicles were produced with summer tires that are
possibly not in compliance with Federal Motor Vehicle Safety Standards 110 “Tire Selection & Rims”
and 139 “New Pneumatic Tires for Light Vehicles.”

Updates

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No new Updates in ElsaWeb.
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Repair Manuals
Elsa
Name

Model

Book Updated

Engine Code

Reason

162

Jetta Sedan
2011>
GLI 2012>

Manual
Transmission

BPY,CCTA,CBFA,CBEA,CJAA

Local
Feedback

1K2

Jetta Sedan
2005–2010
GLI 2008–2009

Manual
Transmission

BPY,CCTA,CBFA,CBEA,CJAA

Local
Feedback

1K5

Jetta SportWagen
2009

Manual
Transmission

BPY,CCTA,CBFA,CBEA,CJAA

Local
Feedback

AJ5

Jetta SportWagen
2010>

Manual
Transmission

BPY,CCTA,CBFA,CBEA,CJAA

Local
Feedback

162

Jetta Sedan
2011>
GLI 2012>

Suspension,
Wheels, Steering

All

Local
Correction

5C1

Beetle Coupe
2012>

Body Exterior

All

Factory
Update

5C7

Beetle
Convertible
2013>

Body Exterior

All

Factory
Update
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Wiring Diagrams
Elsa
Name

Model

Book Updated

Engine
Code

5N1/
5N2

Tiguan 2009–
2011
Tiguan 2012>

Component Locations: Comfort System

All



A32

Passat 2012>



Component Locations: Central Locking /
Anti-Theft Systems
Component Locations: Engine Management
System

All

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Suggestions:
Please send comments or suggestions to: vwoa.WorkshopInformation@vw.com
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© 2012 Volkswagen of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
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