Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Touareg

2011-2013

All

All

All

All

Condition
91 13 22 September 25, 2013 2031434 Supersedes TB V911301 dated January 8, 2013 to update software level.
RNS 850 Radio Software Update
Customer may report one of the following concerns:
• HD Radio does not play back in stereo (plays in mono)
• Intermittent erratic display problems
• Displayed radio station does not match the station being played

Technical Background
Continual improvements to RNS 850 software provides solutions to issues experienced in the field.

Production Solution
Improved software.

Page 1 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service
Software update procedure
• Connect Midtronics InCharge 940 (INC 940) Tester/Charger to vehicle’s battery if not done so already.
• Install the update DVD with the markings facing upwards into the internal drive of the J974 located in the
passenger glove compartment, then wait a minimum of 2 minutes to allow the system to completely start up
and the update menu becomes available.
• Push and hold the SETUP and PHONE buttons simultaneously for 5 seconds (See Figure 1).

Figure 1
Tip: Push the “SETUP” button moments before the “PHONE” button if unit will not enter
“Engineering” mode.
• After 5 seconds, the Engineering Menu display should be visible (See figure 2). Select “Update”.

Page 2 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• After ~5 seconds the Engineering
menu will be displayed.
• Confirm software level is below
“0711”.
• Press the “Update” button.

• Press “CD/DVD”.

Page 3 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• This screen will appear momentarily.

• Press “HN+_US_VW_P0711.

Page 4 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Press “Standard”.

• Press “Start download”.

Page 5 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Press “Start”.

• This screen will appear and the
system will shut down.

• Radio will turn itself back on. No
user input is required.

Page 6 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• As update progresses several
screens like this will appear.
• Each will update to 100% then
continue to next.

After individual updates are downloaded
the unit will re-boot 4 times.
Note: No user input is required.
DO NOT press the return button.
Allow unit to proceed uninterrupted

Page 7 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
After downloads are complete this
screen will appear. No user input is
required.
Note: DO NOT press the return
button or Cancel. Allow unit to
proceed uninterrupted

• Once the software update has
completed press “Continue”.

Page 8 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
• Once screen appears the update is
complete.
• Press “Cancel documentation”.
• Remove DVD.

It is possible that one or more DTCs may now be present in the 5F – Information Electronics Module. These DTCs
must be cleared using the following procedure.
Erasing DTCs:
Tip:
VAS Tester must have an internet connection to complete the procedure.

Note:
Prior to launching VAS-PC application and starting this procedure, confirm tester screen saver and power settings
in accordance with Special Tools and Equipment - Service Information Circular # VSE-08-18. Failure to do so may
result in the tester entering power save mode during data transfer, and subsequent control module failure.
When using a VAS 6150, 5051B or 5052A tester in conjunction with a VAS 5054A wireless transmitter head for a
flash procedure, please connect a USB cable between the transmitter head and the tester. Failure to do so may
lead to errors during the flash procedure.
• Access Test Plan 5F – Installation status test/reset DTC memory will be shown:

Page 9 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin

• Follow the test plan. When instructed, enter in Unit Code 3380.
Tip:
Erroneous DTCs will be cleared in the system upon completion of the test plan.
During update any paired Bluetooth devices may be deleted. It may be necessary to re-pare device(s) after update
is complete.

Page 10 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range
From

VIN Range To

Touareg

2011 - 2013

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type

1)

Damage
Service Number:

HST

Damage Location (Depends on
Service No.)

--

Use applicable when indicated
in ElsaWeb (L/R)

Code
9111

0039

Parts Manufacturer

Touareg

3)

JTB

Labor Operation : Update Software

91122599 = 30 TU

Causal Part: Select labor operation

91122599
Diagnostic Time

GFF Time expenditure

01500000 = 20 TU max.

Road Test

01210002 = 10 TU

4)

YES
NO

01210004 = 10 TU
Technical Diagnosis

01320000 = 00 TU

NO

Claim Comment: Input “As per Technical Bulletin 2031434” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.
Page 11 of 13

© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin

Required Parts and Tools
No special parts required.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)

VAS Diagnostic Tool

VAS 5051B, VAS 5052A, VAS 6150/X & VAS 6160/X
with:
ODIS Service 2.0.0 or higher with current online
updates

DVD: RNS 850 Touareg SW Update MY2011-2013
V711

Part Number: RNS850MY1113V711

Tip:
Additional copies of the DVD may be ordered from Volkswagen Technical Literature Ordering Center at
www.vw.techliterature.com.

Page 12 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 13 of 13
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.