Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Routan

2012

All

All

All

All

Condition
91 13 21 September 17, 2013 2033285
RHR Navigation Map Enhancements
Customers may experience a condition were new roads and new point of interests are not accurately displayed on
their navigation system.

Technical Background
Updating the navigation software will help address most of the map inaccurate results.

Production Solution
Updated map database software MY2013 (RHR).

Service
Note:
If the software update process is interrupted/aborted, the process should be restarted.

WARNING:
If the vehicle is equipped with a Start/Stop switch (SEL) the ignition will time out during the update. If this
happens the radio may need to be disconnected to restart the update.
Apply the parking brake and shift vehicle into neutral in the Key On/Engine Off position, this will prevent the
ignition from timing out.

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© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
1. Switch ignition to the RUN
position
2. Switch the Radio ON.
3. Press the MENU key (Fig. 1).

Figure 1
1 - MENU Key

4. Press System Setup (Fig. 2).

Figure 2
1 - System Setup

Page 2 of 9
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
5. Press system information (Fig 3)

Figure 3
1 - System Information

6. Is the application software level
at 2.126? (Fig. 4)
a. No >>> Perform technical
bulletin 2031926 Software
Enhancements for Radio Model
RHR (91-13-02) first, before
proceeding with this bulletin.
b. Yes >>> proceed to Step #7.
7. Is the Database software level at
4.3.1 or higher? (Fig. 4).

Figure 4 Software versions

a. Yes >>> This service bulletin
doesn't apply, normal diagnostic
should be performed.

1 - Application Software

b. No >>> Proceed to Step #8.

2 - Database Software Version

Note:
Install a battery charger to ensure battery voltage does not drop below 13.2 volts.
The Navigation radio will not be functional during this update.

Page 3 of 9
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
WARNING:
If the vehicle is equipped with a Start/Stop switch (SEL) the ignition will time out during the update. If this happens
the radio may need to be disconnected to restart the update.
Apply the parking brake and shift vehicle into neutral in the Key On/Engine Off position, this will prevent the
ignition from timing out.

8. An Activation Key is required and must be obtained by going to http://www.navteq.com/freshmaps/vw. You must
have the vehicle VIN before you can obtain a functional activation key. If you need assistance generating an
activation code please contact NAVTEQ at 866-629-3212.
9. Insert the Navigation Map Update disc into the radio by pressing OPEN/CLOSE and inserting the update disc.

10. The radio will read the contents
of disc and will prompt the user to
select "OK" or "CANCEL" as shown
in the screen below. It may take
approximately 2 minutes for this
prompt to display (Fig. 5).
11. Press "OK"(Fig. 5).

Figure 5.
1 - Press OK

Page 4 of 9
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
12. The next screen will display the
current and new version of the
Navigation Map database software.
13. Press YES to continue. (Fig. 6).

Figure 6 Current and Update Software Level
1 - To Proceed Select “YES”

14. When prompted by the radio
enter the activation key obtained in
Step #8.

Figure 7
1 – Activation Key

Page 5 of 9
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
15. After successful entry of the
activation key, the following screen
will be displayed (Fig.8)
16. Press "OK" and the update
process will begin.

Figure 8.
1 - Press OK

17. The following screen will be
displayed (Fig 9)

Figure 9.
1 - System Reboot
Note:
The update may take up to 1 hour to be completed. Once the update has been started, no other action is needed
from the technician. The technician can perform other duties while the navigation system is being updated.

Page 6 of 9
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
18. After the radio resets, the
following screen will be displayed
(Fig. 10)

Figure 10
1 - Status
19. After successful update, the
following screen will be displayed
(Fig. 11)

Figure 11
1 - Success

20.

The radio will reset and return to normal operation.

21.
Retrieve the Navigation Map Update disc by pressing the OPEN/CLOSE button, remove the disc and close
the radio display by pressing the OPEN/CLOSE button, and remove the key from the ignition.

Note:
If the update disc is not ejected immediately, the radio may re-read the disc and prompt the user to update again.
Select "CANCEL".
Page 7 of 9
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
Note:
All Routan pre and post road test and StarMOBILE time units are included in the labor operation. Therefore, no
road test time units will appear in the designated area within the warranty table.
.
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Routan

2012

All

All

All

All

SAGA Coding
Claim Type:

Use applicable Claim Type

1)

HST

Damage Location
(Depends on Service
No.)

CWM2033285

Use applicable when
indicated in ElsaWeb
(L/R)

Damage
Service Number:
Code

9112

0039

Parts Manufacturer
Labor Operation

3) :

Routan

Check software level.

USM

2)

91120199 = 20 TU
OR

Labor Operation
level.

3) :

Check and update software

91122599 = 20 TU

Causal Part: Select Labor Operation

9112****
Diagnostic Time

GFF Time expenditure

01500000 = 00 TU max.

Road Test

01210002 = 00 TU

4)

NO
NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Page 8 of 9
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Claim Comment: Input “As per Technical Bulletin 2033285” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
Part Description

Part No:

Quantity

RHR Navigation Map Update
SW Version 4.3.1

RHRNAVSW431

1
(auto shipped to dealer,
no warranty
reimbursement)

Note:
Only one update disc is required and this disc may be used to service multiple vehicles.

Tip:
Additional copies of the DVD may be ordered from Volkswagen Technical Literature Ordering Center at
www.vw.techliterature.com.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 9 of 9
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.