Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

CC, Eos, Golf,
Golf Wagon,
GTI

2010

All

All

All

All

Jetta, Jetta
SportWagen,
Passat, Passat
Wagon, Tiguan

2010

All

All

All

All

Condition
91 13 19 September 13, 2013 2023500 Supersedes T. B. V911211 dated May 23, 2012 to include note about SD
card ordering.
Update Programming Radio, RCD 510 (Premium 8) for Various Functionality Concerns
Note:
This bulletin applies to radios with an “AC” suffix part number only.
The following symptoms may occur:
• Loss of presets
• Loss of speed dependent volume settings
• “Gong” displayed on radio when using satellite radio
• Sporadic loss of sound in AM mode
• After selecting “Channels” on screen 1 and scrolling on screen 2, the unit will sometimes go back to screen 1

Screen 1

Screen 2
Page 1 of 6

© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Technical Background
Software concern.

Production Solution
Software 0043 released MY 2011.

Service
Tip:
DO NOT remove radio from vehicle.
Verify Radio Software
• Select Vehicle Self - Diagnosis
• Select On Board Diagnostics (OBD)
• Select 56 - Radio
• Verify the software is not 0043 or higher
Tip:
If software level is found to be at 0043 or
higher, this technical bulletin DOES NOT
apply, further diagnosis is required.

Page 2 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Activating Engineer Mode of Radio
• Select Vehicle Self - Diagnosis
• Select On Board Diagnostics (OBD)
• Select 56 - Radio
• Select 012 - Adaptation

• Enter channel 50 and select Q
• Change value from 0-> 1 and select Save
• Select Accept
• Left arrow twice and exit out of 56 - Radio

Update Programming
• The ignition key must be switched to the
ON position
• Insert SD Card into the radio
Tip:
The Radio will go blank and white bars will be
displayed as the progress bar. The flash
takes 3-5 minutes.
• Once the radio screen flashes OK remove
the SD Card

Page 3 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Deactivating Engineering Mode

Note:
Engineer mode needs to be deactivated or the
unit will run slower.
• Select Vehicle Self - Diagnosis
• Select On Board Diagnostics (OBD)
• Select 56 - Radio
• Select 012 - Adaptation
• Enter channel 50 and select Q
• Change value from 1-> 0 and select Save
• Select Accept
• Left arrow twice and exit out of 56 - Radio

Tip:
If the problem still occurs after the update programming is complete, contact technical assistance by selecting the
“Technical Assistance” tab in ElsaWeb and follow the instructions to obtain a 6 digit access code.

Page 4 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range
From

VIN Range To

CC, Eos, Golf,
Golf Wagon, GTI

2010

All

All

All

All

Jetta, Jetta
SportWagen,
Passat, Passat
Wagon, Tiguan

2010

All

All

All

All

Claim Type:

Use applicable Claim Type

1)

SAGA Coding
Damage
Service Number:

Damage Location

Parts Manufacturer

(Depends on Service No.)

(removed part)

HST
Code

9130

0039

--

3)

Use applicable when indicated
in ElsaWeb (L/R)

Labor Operation : Update Software

91302599 = 30 TU

Causal Part: Select Labor Operation

91302599
Diagnostic Time

DE2

2)

4)

GFF Time expenditure

01500000 = 00 TU max.

NO

Road Test

01210002 = 00 TU

NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2023500” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy & Procedures Manual.
Page 5 of 6

© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Required Parts and Tools
No Special Parts required.

Tool Description

Tool No:

Midtronics Battery Tester/Charger

InCharge 940 (INC-940)

SD Card, Radio Update Programming

RCD510SW0043

VAS Diagnostic Tool

VAS 5051B, VAS 5052A, VAS 6150/X & VAS 6160/X
with:
ODIS Service 2.0.0 or higher with current online
updates

Tip:
Additional Copies of the SD card may be ordered from Volkswagen Technical Ordering Center at
www.vw.techliterature.com

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 6 of 6
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.