GM Bulletin No.: 12250
Date: February 2013

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Inventory and Customer Vehicles
Product Enhancements – Interior Trim
Expires with Base Warranty

MODELS:

2013 Cadillac XTS

This service update includes vehicles in dealer inventory and customer vehicles that
return to the dealership for any reason. This bulletin will expire at the end of the involved
vehicle's New Vehicle Limited Warranty period.
PURPOSE
This bulletin provides a service procedure to inspect and/or repair vehicle interior concerns that
may impact customer satisfaction on certain 2013 model year Cadillac XTS vehicles.


Replace the driver and front passenger seat track cover. The cover may not be fully
secure.



Inspect and, if necessary, replace the driver and/or passenger side center (B) pillar trim
panels. The trim panels may not be secure.



Inspect and, if necessary, reseat the front console cup holder. The holder may not be
seated properly.



Modify the 5 windshield defroster grille front plastic tabs. The tabs may not have a large
enough interference fit and could cause a buzz or rattle sound.



Inspect and, if necessary, repair or replace the IP storage compartment. The bin by the
driver's left knee may be noisy or not open properly.



Inspect and, if necessary, replace the floor console storage bin latch. The console may
not open.



Inspect, and if necessary, replace the windshield multifunction sensor mount bracket
cover. The retention features may be damaged.

This service procedure should be completed as soon as possible on involved vehicles
currently in dealer inventory and customer vehicles that return to the dealer for any type
of service during the New Vehicle Limited Warranty coverage period.
Copyright 2013 General Motors. All Rights Reserved.

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February 2013

Bulletin No.: 12250

VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service
Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should
also be checked for vehicle eligibility.
PART INFORMATION
Note: All vehicles will require the seat track covers. Because very few vehicles will require the
replacement of the center pillar lower trim panel, windshield multifunction sensor mount bracket
cover, or IP knee bolster, please order parts only after the inspection determines replacement is
necessary.
Parts required to complete this service update are to be obtained from General Motors
Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing”
before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order.
In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number

Description

23123126

COVER, D/SEAT OTR ADJR TRK FRT FIN (BLACK)

Quantity/V
ehicle
1

23123131

COVER, P/SEAT OTR ADJR TRK FRT FIN (BLACK)

1

23123127

COVER, F/SEAT OTR ADJR FRT FIN (SHALE)

1

23123132

COVER, F/SEAT OTR ADJR FRT FIN (SHALE)

1

23123128

COVER, D/SEAT OTR ADJR TRK FRT FIN (TITANIUM)

1

23123133

COVER, P/SEAT OTR ADJR TRK FRT FIN (TITANIUM)

1

23123129

COVER, D/SEAT OTR ADJR TRK FRT FIN (PLATINUM)

1

23123134

COVER, P/SEAT OTR ADJR TRK FRT FIN (PLATINUM)

1

23153805

LATCH, F/FLR CNSL A/RST (CHROME)

1 (If Req'd)

KT13486*
Obtain from
Kent
Automotive

Kent Automotive BRS (Felt) Tape
(will service 15 vehicles)

As Needed
(Submit as
Net Item)

* Contact Kent Automotive at 1-888-937-5368 or www.kent-automotive.com. Do not order from
GMCC&A. We believe this source and their products to be reliable. There may be additional
manufacturers of such products/materials. General Motors does not endorse, indicate any
preference for, or assume any responsibility for the products or material from this firm or for any
such items that may be available from other sources.

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February 2013

Bulletin No.: 12250

SERVICE PROCEDURE

2755689

1.

Remove the driver and passenger seat outer track front covers (1). Refer to Front Seat
Track Cover Replacement in SI.

2.

Install new driver and passenger seat outer track front covers (1). Refer to Front Seat Track
Cover Replacement in SI.

3257856

3.

Inspect driver and passenger side center pillar trim panels to determine if the panels fit
loose or have a gap between the lower and upper center pillar trim panels.
 If the center pillar trim panels are not loose and no gap is present between the upper and
lower center-pillar trim panels, proceed to step 4.
 If the lower center pillar trim panels are loose and there is a gap between the upper and
lower center pillar trim panels, replace the lower center pillar trim panel (s). Refer to
Center Pillar Lower Trim Panel Replacement in SI.

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February 2013

Bulletin No.: 12250

2964017

4.

Inspect the condition and function of the console cup holder door assembly. The inner and
outer portions of the console cup holder door cover may not be snapped together. Pinch the
two corners of the door if they are separated to engage and snap fit the retention features.

5.

Remove the windshield defroster grille. Refer to the Windshield Defroster Nozzle Grille
Replacement in SI. Always use a flat bladed plastic trim tool to release the retainers to
prevent damage to the instrument panel upper trim panel.

6.

Place the windshield defroster grille on a clean level surface with the backside facing up.

7.

Using Kent Automotive BRS (Felt) Tape, P/N KT13486 or equivalent, cut five 15 mm x 60
mm strips.

3257797

8.

Add the felt tape to the five windshield defroster grille front plastic tabs as shown.
Completely wrap each tab ensuring the felt tape covers the rib near the metal screen.

9.

Install the windshield defroster grille. Refer to the Windshield Defroster Nozzle Grille
Replacement in SI

10. Locate the IP storage compartment.

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February 2013

Bulletin No.: 12250

11. Activate the IP storage compartment release mechanism 10 times to check the operation of
the IP storage compartment.
 If the IP storage compartment does NOT make noise or ratchet while the IP storage
compartment door opens or closes, proceed to step 12.
 If the IP storage compartment does make noise or ratchet while the IP storage
compartment door opens or closes, proceed to IP Storage Compartment Door Binds or
Opens Very Slowly or IP Storage Compartment Door Opens Very Fast and/or Creates
Zip Noise in this bulletin.
IP Storage Compartment Door Binds or Opens Very Slowly
Note: This procedure should move the rack upward slightly to release excessive engagement of
rack and pinion gears.

3258653

1.

Open bin door with release tabs.

2.

Loosen two screws.

3.

While pulling downward on left side, tighten the left screw first and then tighten the right
screw.

Note: If the bin door is still slow, then repeat steps 2-3, but add an upward push at the bottom
right side BEFORE tightening the right screw. Replace the IP storage compartment if the
adjustment does not correct the condition. Refer to Instrument Panel Knee Bolster Replacement
in SI.

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February 2013

Bulletin No.: 12250

IP Storage Compartment Door Opens Very Fast and/or Creates Zip Noise
Note: This procedure should move the rack downward slightly to create more engagement of
the rack and pinion gears.

3258653

1.

Open bin door with release tabs.

2.

Ensure pinion gear is seated.

3.

Loosen two screws.

4.

While pulling downward on the right side, tighten the right screw first and then the left
screw.

Note: Replace the IP storage compartment if the adjustment does not correct the condition.
Refer to Instrument Panel Knee Bolster Replacement in SI.
12. Locate the floor console storage bin.
13. Open and close the floor console storage bin door by pressing the latch button.
14. Pull outward lightly on the latch button to determine if the latch button disengages from the
floor console.
 If the floor console door opens and closes properly and the latch button does NOT
disengage or separate from the floor console, proceed to step 15.
 If the floor console door does NOT open and/or the latch button disengages or separates
from the floor console, replace the latch button with a new design latch button. Pull the
latch button outward and away from the floor console to completely remove the latch
button. Install the new latch button into the latch button cavity.

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February 2013

Bulletin No.: 12250

3258661

15. Locate the windshield multifunction sensor mount bracket cover. The inside rearview mirror
arm protrudes through the center of the windshield multifunction sensor mount bracket
cover.
16. Gently rock the windshield multifunction sensor mount bracket cover in a cross-car
direction. The cover should feel solid and not separate into two halves or fall off the
windshield.
 If the windshield multifunction sensor mount bracket cover does not separate into two
halves or fall off the windshield, no further action is required.
 If the windshield multifunction sensor mount bracket cover does separate into two halves
or falls off the windshield, proceed to step 17.

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February 2013

Bulletin No.: 12250

3258663

17. Remove the windshield multifunction sensor mount bracket cover and inspect the molded-in
plastic clips located on the inside of the cover. Ensure the plastic clips are not bent or
damaged. Straighten the bent clips and reinstall the windshield multifunction sensor mount
bracket cover. Proceed to step 18. If the plastic clips are broken or badly damaged, replace
the windshield multifunction sensor mount bracket cover. Proceed to step 18.

3258669

18. Inspect the rain sensor harness routing. Ensure the rain sensor harness (1) is routed along
the side of the humidity sensor. Also ensure that the harness is routed inside of the “U”
shaped bracket (2). Refer to the illustration. Tuck excess harness in tight along the side of
the humidity sensor.
19. Turn inside rearview mirror lengthwise with the car.

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February 2013

Bulletin No.: 12250

20. Position the upper and lower windshield multifunction sensor mount bracket covers around
the inside rearview mirror arm.
Note: Ensure the windshield multifunction sensor mount bracket cover locking tabs do NOT get
bent during installation of the cover.
21. Align covers together and snap the upper and lower covers together, ensuring the covers
are fully joined on all sides.
22. Seat the lower portion of the cover to the left side of the humidity sensor.
23. With both sides of the lower cover in place, push the lower cover into the windshield until a
click noise is heard from the left and right side of the cover.
24. Push the upper portion of the cover into the windshield until a click noise heard from the
left and right side of the cover.
25. Inspect the fit of the windshield multifunction sensor mount bracket cover. Ensure the cover
is fully seated to the bracket with no gaps present.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2746

Description
Inspect Vehicle, Replace Seat Track Outer Covers, Secure Cup
Holder, Modify Windshield Defroster Grille Tabs
Add: Replace Center (B) Pillar Trim Panel(s)
Add: Adjust IP Storage Compartment
Add: Adjust IP Storage Compartment Door & Replace IP
Storage Compartment
Add: Replace Floor Console Storage Bin Latch
Add: Repair or Replace Windshield Multifunction Sensor Mount
Bracket Cover

Labor
Time
0.7

Net
Item
*

0.2
0.1
0.7
0.1
0.2

* The amount identified in "Net Item" should represent the actual sum total of the BRS (felt)
Tape needed to perform the required repair, if necessary, not to exceed $1.50 USD,
$2.80 CAD.
DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your
facility for service in the future, and the vehicle is still covered under the New Vehicle Limited
Warranty, you must take the steps necessary to be sure the service update correction has been
made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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