NHTSA ID Number: 10066474
Manufacturer Communication Number: AOS-14-18
TSB/Document Date: 2016-05-23
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
launched behind the
directory window. In this
case, minimize the
directory window or click
the yellow ODIS Service
(engine) icon on the lower
toolbar to display the
Language selection
dialog.
Continued… 8/
Page 7 of 23
© 2014 Audi
of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
14. Click Next:
15. Click Next:
16. During Reinstallations a Setup C:\Program Files… prompt appears. Click Yes:
Continued… 9/
Page 8 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
17. Click Next:
18. If additional user interface languages are desired or required, select them from the available
dropdown(s). Click Next:
Note:
Selecting additional languages increases the installation time.
Notes:
• Steps 19 and 20 on the following page configure the installed software to the diagnostic device
model number, and diagnostic interface (connection) method.
• If the model number & interface method are not selected correctly, an “Invalid License File”
error may appear when starting ODIS Service.
Continued… 10/
Page 9 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
19. Carefully select the applicable diagnostic device model number from the Target platform
dropdown menu, and then click Next:
Select the applicable device model number from
the dropdown menu
If the device is a VAS 6160A, pull the slider down to reveal the selection.
20. Confirm that the applicable diagnostic interface (connection method) appears. (Method illustrated
is an example only. Your device and connection method may be different): Click Next:
Continued… 11/
Page 10 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
21. Click Next:
22. Ensure Copy license to the license folder is checked, and then click Search…:
New Installations: Open the device folder on the desktop, and Open the “License” subfolder
with the saved license file, and then continue from Step 23.
Reinstallations: Navigate to the desktop or other location (USB flash drive etc.) containing the
saved license file, and then continue from Step 23:
23. Select / highlight the license (.dat) file (DO NOT double-click), and then click Open:
Note:
DO NOT double-click the license file in
its saved location!
Continued… 12/
Page 11 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
24. Ensure the license file directory path is copied to the installation window. Click Next:
25. No action needed (DO NOT uncheck virtual keyboard). Click Next:
26. No action needed. Click Next:
Continued… 13/
Page 12 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
27. Wait while several different phases of the installation take place:
28. Click Finish:
29. Close the CD/DVD directory Window.
Application Software & License Installation steps completed.
Proceed to Section 3.3 – Page 14.
Page 13 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
3.3 – Post-Setup - Diagnostic Database Installation
The first time ODIS Service is started after installation, the Post-Setup Data installation must be
performed. This installs the brand-specific diagnostic data as per the installed license and selected
language(s).
1. From the Windows desktop, locate and click the Offboard Diagnostic Information System icon:
2. Wait while the program starts:
3. Click Select local directory…:
Continued… 15/
Page 14 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4. Expand [ ] and navigate through the following directories: Computer > Local Disk (C:) > odisdata
5. Select / highlight the postsetup folder as illustrated, and then click OK:
6. Confirm the postsetup directory path appears in the URL window as illustrated, and then click the blue
Forward Arrow button:
Continued… 16/
Page 15 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
7. The postsetup diagnostic data is read and summarized. Click the blue Forward Arrow button again:
8. Wait while the diagnostic data installation takes place:
Note:
The Progress dialog window may appear to stall or lock at times during the data installation. This is
normal. Please be patient!
The ODIS Service main window appears when the installation is complete.
The VW brand design is displayed by default with dual franchise licenses.
8. Read and close the Release Notes window.
9. Read the Warnings/notes information, scroll down and click OK.
Postsetup – Diagnostic Data Installation steps completed. Proceed to Section 4.0 – Page 17.
Page 16 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.0 – Post-Setup Configuration
Prior to placing diagnostic devices with new installations or reinstallations into service, a number of
configuration steps are required.
Configurations take place via the Admin operating mode. Settings can be changed at any time.
4.1 – Administration - General
The following subsections describe configurations using the Admin > General operating mode.
1. From the ODIS Service main screen, select Admin:
The available configuration function subcategories will be listed in the left-hand display menu.
4.1.1 – Brand Design
The brand logo and user interface colors are configured with the Brand design function.
1. Select Brand design and choose the desired brand theme from the dropdown menu. Click Save /
Yes:
Continued… 18/
Page 17 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.1.2 – Language
The language displayed by the user interface is configured with the Language function.
If additional languages were selected during the software installation process, these languages are
selectable here.
1. Only if languages other than English (US) were added, select Language. Then choose the desired
language from the dropdown menu. Click Save / Yes:
4.1.3 – Update
The schedule for automatic updates is configured with the Update function.
1. Select Update: Review the available update schedule settings:
2. Configure the update cycle and time appropriate for your facility: Click Save / Yes:
Note: For additional information refer to Service Information – ODIS Service document title: Online
Update Guide
Page 18 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.1.4 – Keyboard
If desired, the virtual keyboard can be switched on or off for as appropriate for the diagnostic device.
1. Select Keyboard settings: Place or remove a checkmark next to Use the virtual keyboard. Click
Save / Yes:
4.1.5 – Dealer Data
If desired, configure the name of the dealership to appear in diagnostic logs.
1. Select Dealer data: Enter the name of the dealership in the Facility ID entry field:
Note:
DO NOT exceed 100 characters including spaces. Exceeding the character allowance may
cause GFF log transmissions to fail!
Click Save / Yes:
Page 19 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.2 – Administration - Support
The following subsections describe configurations using the Admin > Support operating mode.
4.2.1 – Contact Data
Contact information is saved as necessary for Support Button requests.
1. From the Admin operating mode main screen, select the Support tab: The Contact data section is
displayed first by default: Fill in all contact details, including a valid email address: Click Save / Yes:
4.2.2 – Email Outbox Server
Dealership network connection parameters must be configured before using the Support Button.
1. Select E-mail outbox server: Enter or re-enter information as applicable and specific to your
dealership network. Click Save / Yes:
Note: For additional information refer to Service Information – ODIS Service document title: ODIS
Service Email Outbox Configuration Guide
Page 20 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.3 – Administration - Connections
The following subsections describe configurations using the Admin > Connections operating mode.
4.3.1 – Brand Settings Data
The connection to VWAG Group systems (to transmit GFF logs, etc.) is configured via Brand settings.
1. From the Admin operating mode main screen, select the Connections tab. The Brand settings data
section is displayed first by default:
2. Change the Connection type in the dropdown menu(s) from CPN to Internet: Click Save / Yes:
Page 21 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
4.3.2 – Mirror Server 2
Please confirm the Mirror Server 2 URL specified for the US /CDN market:
1. Select Mirror Server 2.
2. Confirm the Mirror Server URL appears as: https://mirrorserver2.vwhub.com/dav/
For New Installations:
Continue with additional instructions in Section 5.0 and Section 6.0 that follow.
Install the Security Certificate: Refer to Service Information – ODIS Service document title: ODIS
Service Installation Phase 3 – Security Certificate Request and Installation Instructions
For Reinstallations: Refer to Section 6.0 - Page 23 prior to returning diagnostic device to service.
Post-Setup Configuration steps completed. Proceed to Section 5.0 below as applicable.
5.0 – Post-Installation File Management & Backup
5.1 – General Information
If ODIS Service is uninstalled and subsequently reinstalled, the license file that was initially downloaded
from eShop to the diagnostic device desktop must be reinstalled. In these cases, the license file is simply
retrieved from the device folder on the desktop of the diagnostic device during the reinstallation process.
The device folder was created during installation Phase 1.
However, if recovery of the Windows operating system is necessary, both the license and certificate files
are deleted from the desktop. In order to facilitate reinstallation of the license and certificate files after
recovery, the device folder created during installation Phase 1 must be backed-up on a USB flash
drive.
The backup USB flash drive is also used to download the security certificate from the eCRMS
application during installation Phase 3.
Page 22 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Service Information
5.2 – Backup Device Folder on USB Flash Drive
Note:
The following instructions are based on the device folder identification and record keeping method
suggested in the Phase 1 Instructions – Section 3.5.
If an alternate record-keeping method was chosen, backup the license and certificate files accordingly
and inform key service personnel.
Prerequisite:
Diagnostic device license file downloaded from eShop to the device folder with “License”
subfolder as per the Phase 1 instructions, Section 3.5.
1. Obtain empty USB flash drive or existing USB flash drive with existing backups.
2. Insert USB flash drive into an available port on the diagnostic device.
3. From the Windows desktop, locate and select the device folder (named with the device ID).
4. Copy the device folder to the USB flash drive, making sure that the device folder name identifies the
device as being different from all other saved device folders (where applicable).
5. Retain the backup USB flash drive for the security certificate download process during installation
Phase 3.
Post-Installation Backup steps completed. Proceed to Section 6.0 Below.
6.0 – Online Updates
6.1 – General Information
The application software and diagnostic data installed with the latest “installation version” of ODIS Service
was current as of the date of the DVD release. However, revised and additional application and
diagnostic data may have been released via online updates after the DVD release date.
Dealerships are responsible for ensuring all diagnostic devices used on vehicles covered by new vehicle
warranty are updated with the latest application and diagnostic data. As a result, we recommend the
download and installation of applicable online updates prior to placing a new installation or reinstallation of
ODIS Service into service.
For details on online update setup and functions, refer to Service Information - ODIS Service document
title: Online Update Guide.
Page 23 of 23
© 2014 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
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If the TSB PDF does not show, download or view it on the NHTSA Website.
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TSB/Document ID: AOS-14-18
Replacement Service Bulletin Number:
MFR Communication Date: 2014-11-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
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