Technical Service Bulletin
PSS 91 MMI 3G+ GPS location is inaccurate (MY13, MY14, & MY15)
91 14 58 2035919/4 September 5, 2014. Supersedes Technical Service Bulletin Group 91 number 14-53 dated
July 24, 2014 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4

2013-2015

Not Applicable

MMI 3G+

A5/A5 Cab

2013-2015

Not Applicable

MMI 3G+

A6

2013-2015

Not Applicable

MMI 3G+

A7

2013-2015

Not Applicable

MMI 3G+

Q5

2013-2015

Not Applicable

MMI 3G+

Condition
REVISION HISTORY
Revision

Date

Purpose

4

-

Revised header data (Added model year 2015)

3

7/24/2014

Revised header data (Corrected Elsa display error)

2

4/30/2014

Revised title
Revised header data (Added RS5, RS5 Cabriolet, and RS 7)
Revised Condition and Service (Changed entire sections)

1

11/26/2013

Initial publication

Tip: GPS inaccuracies can be caused by several different factors. If it is unclear if this PSS applies, submit a
Technical Assistance Center ticket for additional instruction. Perform SVM specified-actual and attach the GFF log
to the ticket.

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
For model year 2013 vehicles:
The vehicle is a model year 2013 vehicle and TSB 2036607, 91 MMI3G+
Navigation GPS Location is inaccurate, has been completed. The GPS
location or vehicle direction indicated on the navigation map does not match
the vehicle’s actual location or direction of travel (Figure 1).
• If TSB 2036607, 91 MMI3G+ Navigation GPS Location is inaccurate,
has not been completed, stop now and complete it for all model year
2013 vehicles.
• If TSB 2036607, 91 MMI3G+ Navigation GPS Location is inaccurate,
has been completed and the 0 satellite condition only occurs with the
HVAC blower on while in panel vent mode, proceed to the Service
section of this bulletin.

Figure 1. GPS location incorrect.

For model year 2014/2015 vehicles:
The vehicle is a model year 2014/2015 vehicle, the GPS location or vehicle direction indicated on the navigation
map does not match the vehicle’s actual location or direction of travel, and all of the following conditions apply.
(All of the following conditions must apply for this PSS to be applicable.)
• No DTCs related to the GPS antenna or MMI system are present.
• The issue occurs in open sky, with no large buildings obstructing the sky view.
• When the issue occurs, the GPS navigation system satellite reception shows 0 satellites (due to the
infrequency of the issue, this might not be verifiable).
• The issue is intermittent, but it can occur for long periods of time during a single day.
• The issue typically happens on very warm days when the HVAC system blower is at a medium to high setting
(auto or manual), with air being directed out of the panel vents.

Technical Background
Under investigation.

Production Solution
Not applicable.
© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Service
1. • If the vehicle is model year 2013 and TSB 2036607, 91 MMI3G+ Navigation GPS Location is inaccurate,
has been performed, proceed to step 5.
• If the vehicle is model year 2014/2015, proceed to step 2.
2. Verify that no DTCs related to the GPS antenna or MMI system are present in the vehicle.
3. If the issue is currently present, place the vehicle in a clear view area (with no buildings obstructing the sky
view), turn the HVAC system blower to low, and allow the system to load for 5-10 minutes. If the system
cannot get a GPS 3D fix, the GPS receiver will reset every five minutes, attempting to reacquire satellites.
To view the number of satellites being received, go
to Nav >> Route >> Current Position (first item in
list) >> Scroll up (Figure 2). If the system does not
receive any satellites during this timeframe, submit
a Technical Assistance Center ticket.

Figure 2. Number of satellites received.
4. Do not replace any components because doing so will not resolve the customer’s concern.
5. Create a PSS record in the PSS
application via the hyperlink in
Accessaudi.com (Figure 3) or Technical
Assistance page in Elsa (Figure 4).

Figure 3. Related Sites section on Accessaudi.com landing page

© 2014 Audi of America, Inc.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin

Figure 4. Technical Assistance page
6. If customer’s vehicle condition matches the condition listed in the Condition of this PSS TSB, explain to the
customer that a solution is forthcoming and that no repairs are necessary at this point.

Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.

Service Number:

9196

Damage Code:

0039

Diagnostic Time:

GFF

0150 0000

Time stated on
diagnostic
protocol
(Max 30 TU)

Road test prior to service procedure

0121 0002

10 TU

Road test after service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2035919/4

Additional Information
All parts and service references provided in this TSB (2035919) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

Page 4 of 4

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.