Technical Service Bulletin
91 MIB Infotainment system cannot be turned on, or sporadic concerns
91 14 57 2038073/1 August 11, 2014.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A3

2015

All

Not Applicable

Condition
• One of the following conditions is present:
• The infotainment system cannot be switched on.
• The infotainment system cannot be reset.
• The infotainment system cannot be operated via control panel and steering wheel buttons.
• The infotainment system screen is sporadically blank.
• Both of the following DTCs are stored as either active (static) or passive (sporadic):
• DTC U111000 (Function restriction due to communication interruption) in the instrument cluster control
module, J285 (address word 17).
• DTC U006500 (Infotainment CAN - no communication) in the gateway control module, J533 (address word
19).

Technical Background
The grey 12-pin flat contact lock (Figure 1, B) is not correctly slotted in the quad lock housing (Figure 1, A).

Figure 1. Quad lock housing (A) and 12-pin flat contact lock (B).
© 2014 Audi of America, Inc.

Page 1 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Production Solution
Continuous quality measures.

Service
1. Perform GFF to confirm that both DTC U111000 and DTC U006500 are found. If both faults are not found,
this TSB does not apply. Continue diagnosis outside of this bulletin.
2. If both faults are found, open the
glove box and remove the
information electronics control
module 1 (J794) (Figure 2).

Figure 2. Remove the J794 module.
3. Remove the quad lock. Check the grey 12-pin flat contact lock to see if it is correctly slotted in the flat contact
housing (Figure 3).

Figure 3. Grey 12-pin flat contact lock incorrectly slotted (left) and correctly slotted (right).
4. • If the grey 12-pin flat contact lock is correctly slotted into the quad lock, this TSB does not apply. Continue
diagnosis outside of this bulletin.
• If the grey 12-pin flat contact lock is not (and cannot be) correctly slotted into the quad lock, replace both
the quad lock and the grey 12-pin flat contact lock.
5. Make sure that all contacts and locks are in the correct position.

© 2014 Audi of America, Inc.

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
Claim Type:

Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin
is informational only.

Service Number:

9709

Damage Code:

0028

Labor Operations: ECM information display control head remove+reinstall 9196 1900

Diagnostic Time:

30 TU

Repair display/control panel ECU

9196 4199

20 TU

GFF

0150 0000

Time stated on
diagnostic
protocol
(Max 60 TU)

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2038073/1

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Required Parts and Tools
Part Number

Part Description

Quantity

8X0035444

Flat contact housing (black)

1

8X0035447B

Flat contact housing (12-pin, grey)

1

Additional Information
All parts and service references provided in this TSB (2038073) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.

© 2014 Audi of America, Inc.

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.