Safety Recall P029 (NHTSA# 12V563): Rear Brake Caliper Bolt
Torque
20-DEC-12

No.: SRE12-06

Section: RECALL

SERVICE
BULLETIN

Market: USA

THIS SERVICE BULLETIN UPDATES SRE12-05
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration
(NHTSA) of its intent to perform a voluntary Safety Recall on certain 2012 model year Land Rover LR2 and
Range Rover Evoque vehicles imported into the United States market. Information relating to the
proposed Recall will be posted on the NHTSA website.
United States Federal regulations require that retailers must be advised of this Recall notification within
three working days after government notification.
United States Federal law requires retailers to complete any outstanding safety Recall service before a
new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a
civil penalty of up to $6,000.00 per vehicle.
This Recall Service Bulletin serves as notification to all Land Rover retailers in the United States that any
affected new vehicles may not be sold and delivered for customer use until the Recall repair is
completed.
AFFECTED VEHICLES
A total of 26 2012 model year LR2 and 44 2012 model year Range Rover Evoque vehicles within the listed VIN
range are affected in the USA.
• LR2 (L359): CH307897-CH307994
• Range Rover Evoque (L538): CH688094-CH688417
See the list of specific affected VINs.
DESCRIPTION OF DEFECT
Drivers may report abnormal noise from the rear of the vehicle when driving or when the service brakes are
applied. This abnormal noise warns the driver that there is an issue with the vehicles braking system. Should
this warning be ignored one or both of the brake caliper bolts may become sufficiently loosened to detach from
the vehicle. Should both bolts become detached, the brake caliper may detach from the rear suspension
knuckle and impact with the rotating road wheel leading to loss of function of a brake circuit and potential
sudden deflation of the associated wheel and tire assembly. Loss of a brake circuit’s function or sudden
deflation of a tire will lead to an increased risk of a vehicle crash.
AFFECT ON VEHICLE OPERATION
A concern has been identified where customers may report abnormal brake noise from the rear of the vehicle
while driving or when the service brakes are applied. This abnormal noise warns the driver that there is an
issue with the vehicles braking system. Should this warning be ignored one or both of the brake caliper bolts
may become sufficiently loosened to detach from the vehicle. Should both bolts become detached, the brake
caliper may detach from the rear suspension knuckle and impact with the rotating road wheel which may lead to
the loss of function of a brake circuit and potential sudden deflation of the wheel and tire assembly. Loss of a
brake circuit’s function or sudden deflation of a tire will lead to an increased risk of a vehicle crash.
ACTION TO BE TAKEN
Retailers must use DDW system vehicle inquiry screen to check for all affected vehicles within the VIN range
that are in their control for 'P029' eligibility and refrain from releasing these vehicles for new or used vehicle sale
pending completion of the rework action. Sold vehicles will be subject to the standard Recall notification and
Recall bulletin process detailing the action required for vehicles in the hands of owners. Owner notification is
expected to commence in early-January 2013.
Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

NOTE: Retailers are advised that the use of vehicles within the affected VIN list as Sales
Demonstrator or Service Loaner vehicles may be considered a violation of Federal legislation. Land
Rover recommends against using affected vehicles for demonstrator or loaner purposes. Please consult
your own legal counsel if you have questions in this regard.
STATUS CHECKING / VEHICLE IDENTIFICATION
Retailers must check the disposition of any vehicle by using the Land Rover DDW system vehicle inquiry
screen.
SERVICE PROGRAM
Refer to Technical Bulletin P029, Safety Recall: Rear Brake Caliper Bolt Torque, for complete repair
information.
PARTS SUPPLY
PART NO.

DESCRIPTION

QTY.

% OF VEHICLES
REQUIRING PART*

LR000098

Bolt - M12 X 30 (LR2)

1

1

LR027133

Bolt - M12 X 20 (Range Rover Evoque)

1

1

* - when ordering parts, please order the expected percentage failure rate of parts identified only.
CLAIM REIMBURSEMENT INFORMATION
NOTE: Repair procedures are under constant review, and therefore times / prices are subject to change;
those quoted here must be taken as guidance only. Always refer to DDW to obtain the latest repair time.
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action. At
the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to
ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at
one visit.
Warranty claims must be submitted quoting Program Code 'P029' together with relevant Option Code. The
Option Code(s) containing the drive in / drive out allowance may only be claimed if the vehicle is brought back
into the workshop for this action alone to be undertaken.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

P029

A

Check caliper bolt torque - no further action

05.10.10

0.10

-

-

P029

K

Check caliper bolt torque - no further action
Drive in/drive out

05.10.10
02.02.02

0.10
0.20

-

-

P029

B

Check caliper bolt torque and replace bolts
if required - LR2

05.10.10

0.10

LR000098

1

0.10

LR000098

1

C

Check caliper bolt torque and replace bolts
if required - LR2
Drive in/drive out

05.10.10

P029

02.02.02

0.20

-

-

SRO

PART NO.

TIME
(HOURS)

QTY./
VALUE

P029

D

Check caliper bolt torque and replace bolts
if required - Range Rover Evoque

05.10.10

0.10

LR027133

1
-

0.10

LR027133

1

E

Check caliper bolt torque and replace bolts
if required - Range Rover Evoque
Drive in/drive out

05.10.10

P029

02.02.02

0.20

-

-

Normal Warranty policies and procedures apply

Page 2 of 8

CUSTOMER RE-IMBURSEMENT PROCESS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside
warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly
reimburse the customer and a claim for recovery of this cost should be made using the related damage
procedure.
Supplementary claims for related damages can only be made once the Field Service Action claim has been paid
/ accepted.
Claims should be submitted quoting Program Code ‘P029’ and by clicking the 'Related Damage' radio button on
the claim submission screen.
The warranty claim should be submitted using Option Code ‘X’ and entering the cost to be reimbursed against
the sundry code of 'OTHER'. All costs should be entered in local currency.
A copy of the invoice must be appended to the repair order for Warranty Audit purposes. A brief comment
should be entered in the 'Technician Comments' field on the claim to itemize and explain the charges.
Only vehicles eligible for Safety Recall P029 are included in this process. Only one (1) claim per vehicle for
related damages will be accepted.

Page 3 of 8

Safety Recall P028 – Affected VIN List
RETAILER CODE / NAME

VIN

RETAILER CODE / NAME

VIN

0111 Plaza Land Rover St. Louis

CH688094

0291 Land Rover Seattle

CH688255

0111 Plaza Land Rover St. Louis

CH688095

0291 Land Rover Seattle

CH688282

0112 Cole European

CH688409

0291 Land Rover Seattle

CH688285

0112 Cole European

CH688417

0291 Land Rover Seattle

CH688295

0121 Land Rover Parsippany

CH307897

0291 Land Rover Seattle

CH688319

0156 Land Rover Hunt Valley

CH688118

0291 Land Rover Seattle

CH688360

0174 Scott Motor Company

CH688283

0292 Land Rover Bellevue

CH307898

0192 British Motor Car Distributors, Ltd.

CH307930

0292 Land Rover Bellevue

CH307907

0192 British Motor Car Distributors, Ltd.

CH307936

0292 Land Rover Bellevue

CH307916

0192 British Motor Car Distributors, Ltd.

CH307937

0292 Land Rover Bellevue

CH307919

0192 British Motor Car Distributors, Ltd.

CH307938

0292 Land Rover Bellevue

CH307994

0192 British Motor Car Distributors, Ltd.

CH307945

0304 Land Rover Tacoma

CH688192

0192 British Motor Car Distributors, Ltd.

CH307952

0306 Land Rover Livermore

CH688413

0192 British Motor Car Distributors, Ltd.

CH307953

0307 Land Rover Monterey

CH688271

0225 Land Rover Winnetka

CH688131

0307 Land Rover Monterey

CH688279

0229 Land Rover Thousand Oaks

CH307920

0307 Land Rover Monterey

CH688375

0229 Land Rover Thousand Oaks

CH307927

0314 Land Rover Newport Beach

CH307910