TECHNICAL BULLETIN
Q231NAS1
21 SEPT 2012
THIS SERVICE ACTION IS VALID FOR A LIMITED TIME ONLY
AND WILL EXPIRE ON 30 SEPTEMBER 2014
SECTION: 501

Service Action: Tailgate Inoperative
AFFECTED VEHICLE RANGE:
Range Rover Sport (LS)

VIN:
Model Year:

CA717166 – DA751250
2012 - 2013

CONDITION SUMMARY:
Situation: A limited number of vehicles within the VIN ranges above may experience a power tailgate that is
inoperative and has to be opened and closed manually.
Action: Retailers are required to HOLD all affected vehicles in the above VIN range that are in their control
and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework action
detailed in this Technical Bulletin. For vehicles in retailer inventory, this Service Action should be performed
after completion of the vehicle Pre-Delivery Inspection (PDI). Affected vehicles already in the hands of
customers should be updated at the next available opportunity. At the time of customer appointment, ensure
that all outstanding service campaigns for each individual vehicle are identified and allocate sufficient time and
resources to complete all campaigns.

PARTS:
No parts required

TOOLS:
IDS with latest IDS-DVD and Calibration File; first available on DVD130.07 v.113
Land Rover-approved Midtronics Vehicle Power Supply

WARRANTY:
NOTE: Repair procedures are under constant review, and therefore times / prices are subject to
change; those quoted here must be taken as guidance only. Always refer to DDW to obtain the latest
repair time. Check DDW to ensure that the vehicle is affected by this Service Action prior to
undertaking any rework action.
Warranty claims must be submitted quoting Program Code 'Q231' together with the relevant Option Code from
the table. The SRO and part information listed have been included for information only. The Option Code(s)
that allows for the drive in / drive out allowance can only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
This Service Action is valid for a limited time only. Warranty claims with a repair date prior to the
30 September 2014 closure date must be submitted for payment within 30 calendar days of completion of the
repair.
PROGRAM
CODE

OPTION
CODE

Q231

B

Configure power operated tailgate

86.90.92

0.20

-

-

Q231

C

Configure power operated tailgate
Drive in / drive out

86.90.92
02.02.02

0.20
0.20

-

-

DESCRIPTION

SRO

PART NO.

TIME
(HOURS)

QTY.

Normal Warranty policies and procedures apply
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and
equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are
not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to
determine whether this bulletin applies to a specific vehicle.
© Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

R
REPAIR PROCEDURE
U
UPDATE THE
E POWER OP
PERATED TA
AILGATE SO
OFTWARE
d out; failure
CAUTION
N: Ensure all ignition 'ON
N' / ignition 'O
OFF' requestts are carried
e to perform these
steps ma
ay cause dam
mage to control modules in the vehic le.
CAUTION
N: A Land Ro
over-approve
ed Midtronic
cs Vehicle Po
ower Supply must be con
nnected to th
he
vehicle battery during
g IDS diagno
osis / module
e programmiing.
1
1. Connect the
t Land Rover-approved Midtronics Ve
ehicle Power Supply to the
e vehicle batte
ery.
2
2. Turn ignition 'ON' (engine not runnin
ng).
3
3.
4
4.
5
5.
6
6.

NOTE: ID
DS must be lo
oaded with DVD130.07
D
v.113 or later..
Connect the
t IDS to the
e vehicle and begin a new Symptom Driiven Diagnosttics (SDD) se
ession.
Follow the
e on-screen prompts,
p
allow
wing SDD to read
r
the VIN a
and identify th
he vehicle.
From the Session Type
e selection sc
creen, choose
e 'Campaignss'.
Select 'Ru
un' to ‘Configu
ure existing module
m
– Pow
wer operated ttailgate’.

 Follow
w all on-screen
n instructions to complete this task.
7
7. Exit the cu
urrent session
n.
8
8. Disconnec
ct the IDS and the Midtron
nics Vehicle Power
P
Supply from the vehicle.