ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER

q
q
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE BULLETIN
APPLICABILITY: 2013MY Subaru Vehicles
SUBJECT: 2013 Exchange Component Identification
and Procedures

NUMBER:
DATE:
REVISED:

15-157-12R
09/19/12
06/12/13

INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well
as a description of the proper exchange procedure. The exchange program policy can also be
found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in
subarunet.

INDEX
•

8.4.9.1

Audio/Face Plate Exchange Program (pg. 1)

•

8.4.9.2

Rear Seat Entertainment Exchange Program (pg. 8)

•

8.4.9.3

Navigation System Exchange Program (pg. 10)

•

8.4.9.4

eturn of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat
R
Entertainment Unit (pg. 15)

•

8.4.9.5

Satellite Radio Exchange Program (pg. 15)

•

8.4.9.6

Power Amplifier Exchange Program (pg. 18)

•

11.2.10 Out of Warranty Exchange / Repair Program (pg. 19)

8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the
Exchange Program provides for replacement of a defective audio chassis and/or faceplate with
an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a
new unit in the case of a “New” and “In-stock” vehicle.
NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior
to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to
the customers.
Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual
navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In
the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the
unit from the vehicle. The procedures listed below should be followed:
continued...

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 15-157-12R; Date: 06/12/13

SUBARU OF AMERICA, INC. IS “ISO
14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

Page 1

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy
of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found
on Subarunet, under “Service then Forms”. The Panasonic Service Center is open from 8AM
to 8PM Eastern Time.
PANASONIC
SERVICE CENTER TELEPHONE
1-800-228-0473

FAX TELEPHONE
1-800-682-8056

The Clarion Service Center may be contacted by phone. The Service Center is open from
8AM to 6PM Eastern.
CLARION
1-800-347-8933

The Kenwood Service Center should be contacted, preferably through their website or by
faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line
Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open
from 9AM – 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the
following business day.
KENWOOD CORPORATION
ON-LINE EXCHANGE FORM
FAX TELEPHONE
SERVICE CENTER TELEPHONE
www.fthgroupinc.com
1-626-333-2407
1-626-333-2435

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service
Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer
via 2nd-day service.
NOTE: Activation of all XM subscription based services is the responsibility of the vehicle
owner.
SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with
the complete unit itself for all exchange transactions made with Fujitsu Ten.
There may be some circumstances when only a SD (memory) card may need to be exchanged.
The complete process for this exchange measure is documented in Subaru Service Bulletin
number 15-155-12.

E-MAIL ADDRESS
[email protected]

FUJITSU TEN
FAX TELEPHONE
1-800-438-5410

SERVICE CENTER TELEPHONE
1-800-237-5413

continued...
Bulletin Number: 15-157-12R; Date: 06/12/13

Page 2

NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new
unit will be supplied rather than an exchange unit. If the Service Center is unable to provide
a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at
1-866-SUBARU2 for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of an audio chassis/faceplate with a new unit, other than units supplied
through the exchange program, requires authorization from Subaru of America, Inc. Dealer
Claims Specialist. An authorization code will be provided and must be included upon claim
submission.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the
front faceplate ID number)
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.

Panasonic Exchange Number Example..................................... SUS0000001

Clarion Exchange Number Example… (ERS#)........................ 0000000001

Kenwood Exchange Number Example… (RM#)...................... 0000(0)
Fujitsu Ten Exchange/Identification Number Example........... 3YB000000 (First digit
denotes claim year)

An exchange chassis along with an exchange form will be shipped within 72 hours. If the
exchange chassis is not received within 5 days, call the Service Center. Provide the operator
with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis
to the manufacturer within 30 days. Return freight charges may be claimed as sublet,
provided the repair was performed under the terms of the Basic New Car Warranty or one
year Replacement Part Warranty. Copies of the freight invoice should be attached to the
repair order.

continued...
Bulletin Number: 15-157-12R; Date: 06/12/13

Page 3

If the exchange unit has not been installed or the failed chassis returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances
causing the delay. An extension will be granted or the dealer will be instructed to return the
exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the
exchange unit.
ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Legacy / Outback
Type A AM/FM
Single disc
CD player

Clarion

86201AJ61A
Audio Unit Only

Legacy / Outback
Type B AM/FM
Single Disc
CD Player
(Display Type)
SAT

86201AJ65A
Audio/Faceplate
Assembly

Panasonic

Legacy / Outback
Type D
Navigation &
Audio Complete
Head Unit (AVN)

Fujitsu Ten

86271AJ67A

WRX/STi
Type A AM/FM
Single Disc
CD Player,
Bluetooth USB

Clarion

86201FG620

Impreza/XV
Crosstrek
Type A AM/
FM Single Disc
CD Player,
Bluetooth, USB

Clarion

86201FJ620

Return of Assembly
Includes Harness

continued...
Bulletin Number: 15-157-12R; Date: 06/12/13

Page 4

ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Impreza/XV
Crosstrek
Type B AM/FM
single Disc
CD Player
(Display Type)

Clarion

86201FJ630

WRX/Sti Audio
& Navigation
Unit Assembly
w/XM built-in
(Pre-production
vehicles prior to
6-1-12)

Fujitsu Ten

86271FG601
Audio with SD
Card Exchange

Fujitsu Ten

86271FG620
Audio with SD
Card Exchange

Impreza/XV
Crosstrek Audio
& navigation
Unit assembly
w/XM built in

Fujitsu Ten

86271FJ610
Audio with SD
Card Exchange

Impreza/XV
Crosstrek Audio
& Navigation
Unit Assembly
w/XM built in

Fujitsu Ten

86271FJ700
Audio with SD Card
Exchange

BRZ Audio &
NavigationUnit
Assembly w/XM
built-in

Fujitsu Ten

86271FJ600
Audio with SD Card
Exchange

WRX/Sti Audio
& Navigation
Unit Assembly
w/XM built-in
(Production
vehicles after
5-31-12)

continued...
Bulletin Number: 15-157-12R; Date: 06/12/13

Page 5

ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Forester
Audio &
Navigation Unit
Assembly w/
XM built-in
(Pre-Production
vehicles prior to
6-1-12)

Fujitsu Ten

86271SC601
Audio with SD
Card Exchange

Forester
Audio &
Navigation Unit
Assembly w/
XM built-in
(Production
vehicles after
5-31-12)

Fujitsu Ten

86271SC620
Audio with
SD Card Exchange

Forester
Audio Head Unit

Fujitsu Ten

H001SSC810

Forester Type C
AM/FM, Single
Disc CD Player,
Bluetooth, USB

Clarion

86201SC620

Forester Type D
Audio Display
Single Disc
CD Player,
Bluetooth, USB

Clarion

86201SC630

continued...
Bulletin Number: 15-157-12R; Date: 06/12/13

Page 6

ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Tribeca Type A
AM/FM single
Disc CD player
MP3 SAT

Panasonic

86213XA15A
Face Plate Only

Tribeca Type B
AM/FM 6 Disc
CD changer MP3
SAT

Panasonic

86213XA04A
Face Plate Only

Tribeca Type A
AM/FM Single
disc CD Player
MP3 SAT

Panasonic

86201XA15C
Audio Unit Only

Tribeca Type B
AM/FM 6 disc
CD changer MP3
SAT

Panasonic

86201XA17A
Audio Unit Only

continued...
Bulletin Number: 15-157-12R; Date: 06/12/13

Page 7

8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM
Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca)
and Myron and Davis (Legacy and Outback).
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty,
the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for
replacement of a defective rear seat entertainment unit (DVD player only) with an exchange
unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units
are orderable through the Subaru Parts Dept. and not covered by this exchange program.
Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the
Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply
an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
In the event a rear seat entertainment unit or module requires an exchange, it is not necessary
to remove the unit from the vehicle. The procedures listed below should be followed:
(1) The defective chassis should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted by either calling their toll free
number or by faxing a legible copy of the Exchange Request Form.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy
of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found
on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to
8PM Eastern Time.
PANASONIC
SERVICE CENTER TELEPHONE
1-800-228-0473

FAX TELEPHONE
1-800-682-8056

The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy
of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also
found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to
5PM Pacific Time.
MYRON AND DAVIS
SERVICE CENTER TELEPHONE
FAX TELEPHONE
1-866-435-6789
1-909-796-0597

NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center.
A new unit will be supplied rather than an exchange unit. If the Service Center is unable
to provide a new unit, immediately contact your Subaru Service Representative for further
instructions.

continued...
Bulletin Number: 15-157-12R; Date: 06/12/13

Page 8

Vehicles that have been placed in demo service should use exchange units only.
Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service
Representative (see Section 8.4.10). An authorization code will be provided and must be
included upon claim submission.
NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD
prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the
DVDs to the customers.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.

PANASONIC EXCHANGE NUMBER EXAMPLE...... SUS0000001

MYRON AND DAVIS EXCHANGE NUMBER

EXAMPLE….. RA(followed by 5 numerics)
Panasonic will ship an exchange chassis along with an exchange form within 72 hours.
Myron and Davis will ship an exchange module along with an exchange form same day UPS
2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday.
If the exchange chassis is not received within 5 days, call the Service Center. Provide the
operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis
to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided
the repair was performed under the terms of the Basic New Car Warranty or the one
year Replacement Part Warranty. Copies of the freight invoice should be attached to
the repair order

continued...
Bulletin Number: 15-157-12R; Date: 06/12/13

Page 9

If the exchange unit has not been installed or the failed chassis returned within 30 days,