Fujitsu Ten

86271FG600
Audio with SD Card
Exchange

Fujitsu Ten

86271FJ600
Audio with SD Card
Exchange

5

北米Model "A1120BE-B" EDITED: 2011/ 10/ 28

北米Model "A1120BE-B" EDITED: 2011/ 10/ 28

Impreza Audio &
Navigation Unit
Assembly
w/ XM built-in

continued...
Bulletin Number: 15-152-12R; Date: 06/12/13

Page 5

ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Forester Audio &
Navigation Unit
Assembly w/ XM
built-in

Fujitsu Ten

86271SC600
Audio with SD
Card Exchange

Fujitsu Ten

H001SSC810

Black plate (183,1)

Impreza/Forester
Audio Head Unit

Audio

& Type A audio set (if equipped)

5-5

The audio set will operate only when the
ignition switch is in the “Acc” or “ON”
position.
. Power and audio controls: refer to page
5-9
. Radio operation: refer to page 5-13
. Satellite radio operation (if equipped):
refer to page 5-18
. CD (compact disc) player operation:
refer to page 5-22
Black plate
. Auxiliary input
jack:(185,1)
refer to page 5-29

Forester Type
A Audio, Single
Disc CD Player

Audio

& Type C audio set (if equipped)

5-8

Audio

& Type D audio set (if equipped)

5

Clarion

86201SC601

5-7

The audio set will operate only when the
ignition switch is in the “Acc” or “ON”
position.
. Power and audio controls: refer to page
5-9
. Radio operation: refer to page 5-13
. Satellite radio operation (if equipped):
refer to page 5-18
. CD (compact
disc) player operation:
Black plate (186,1)
refer to page 5-22
. Auxiliary input jack: refer to page 5-29
. USB storage device/iPod® operation:
– CONTINUED –
refer to page 5-32
. Bluetooth® audio device: refer to page
5-40
北米Model
"A8170BE-A"
EDITED:
2011/
6/ 24 5-42
. Hands-free
system:
refer
to page

Forester Type C
AM/FM, Single
Disc CD Player,
Bluetooth, USB

Clarion

86201SC620

Forester Type D
Audio Display
Single Disc
CD Player,
Bluetooth, USB

Clarion

86201SC630

The audio set will operate only when the
ignition switch is in the “Acc” or “ON”
position.
. Power and audio controls: refer to page
5-9
. Radio operation: refer to page 5-13
. Satellite radio operation (if equipped):
refer to page 5-18
. CD (compact disc) player operation:
refer to page 5-22
. Auxiliary input jack: refer to page 5-29
. USB storage device/iPod® operation:
refer to page 5-32
– CONTINUED
–
. Bluetooth® audio device:
refer to page
5-40
. Hands-free system: refer to page 5-42

5

北米Model "A8170BE-A" EDITED: 2011/ 6/ 24

北米Model "A8170BE-A" EDITED: 2011/ 6/ 24

continued...
Bulletin Number: 15-152-12R; Date: 06/12/13

Page 6

ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Tribeca Type A
AM/FM single
Disc CD player
MP3 SAT

Panasonic

86213XA15A
Face Plate Only

Tribeca Type B
AM/FM 6 Disc
CD changer MP3
SAT

Panasonic

86213XA04A
Face Plate Only

Tribeca Type A
AM/FM Single
disc CD Player
MP3 SAT

Panasonic

86201XA15C
Audio Unit Only

Tribeca Type B
AM/FM 6 disc
CD changer MP3
SAT

Panasonic

86201XA17A
Audio Unit Only

continued...
Bulletin Number: 15-152-12R; Date: 06/12/13

Page 7

8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM
Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca)
and Myron and Davis (Legacy and Outback).
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty,
the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for
replacement of a defective rear seat entertainment unit (DVD player only) with an exchange
unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units
are orderable through the Subaru Parts Dept. and not covered by this exchange program.
Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the
Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply
an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
In the event a rear seat entertainment unit or module requires an exchange, it is not necessary
to remove the unit from the vehicle. The procedures listed below should be followed:
(1) The defective chassis should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted by either by calling their toll free
number or by faxing a legible copy of the Exchange Request Form.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy
of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found
on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to
8PM Eastern Time.
PANASONIC
SERVICE CENTER TELEPHONE
1-800-228-0473

FAX TELEPHONE
1-800-682-8056

The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy
of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also
found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to
5PM Pacific Time.
MYRON AND DAVIS
SERVICE CENTER TELEPHONE
FAX TELEPHONE
1-866-435-6789
1-909-796-0597

NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center.
A new unit will be supplied rather than an exchange unit. If the Service Center is unable
to provide a new unit, immediately contact your Subaru Service Representative for further
instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of a rear seat entertainment unit with a new unit, other than units supplied
through the exchange program, requires authorization from a Subaru of America, Inc. Dealer
Claims Specialist at 1-866-SUBARU2. An authorization code will be provided and must be
included upon claim submission.
continued...
Bulletin Number: 15-152-12R; Date: 06/12/13

Page 8

NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD
prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the
DVDs to the customers.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
PANASONIC EXCHANGE NUMBER EXAMPLE...... SUS0000001
MYRON AND DAVIS EXCHANGE NUMBER

EXAMPLE….. RA(followed by 5 numerics)
Panasonic will ship an exchange chassis along with an exchange form within 72 hours.
Myron and Davis will ship an exchange module along with an exchange form same day UPS
2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday.
If the exchange chassis is not received within 5 days, call the Service Center. Provide the
operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to
the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided
the repair was performed under the terms of the Basic New Car Warranty or the one year
Replacement Part Warranty. Copies of the freight invoice should be attached to the repair
order.
If the exchange unit has not been installed or the failed chassis returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances
causing the delay. An extension will be granted or the dealer will be instructed to return the
exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the
exchange unit.

continued...
Bulletin Number: 15-152-12R; Date: 06/12/13

Page 9

ILLUSTRATION

DESCRIPTION

MANUFACTURER

PART NUMBER

Tribeca
Rear Seat DVD
unit Gray
RC1

Panasonic

86255XA00BMV

Tribeca
Rear Seat DVD
unit Beige
RC1

Panasonic

86255XA00BEU

Legacy / Outback
Headrest
DVD Monitor
Assembly (Left
or Right)

Myron and Davis

H001SAJ320

Legacy / Outback
Aii Module

Myron and Davis

H001SAJ370

8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty,
the Navigation System Exchange Program provides for replacement of a defective navigation
assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock”
vehicle. Vehicles that have been placed in demo service should use exchange units only.
Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to
returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the
customer.
Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu
Ten Corporation. In the event a navigation unit or display screen requires an exchange, it

continued...
Bulletin Number: 15-152-12R; Date: 06/12/13

Page 10

is not necessary to remove the unit from the vehicle. The procedures listed below must be
followed:
1) The defective unit should remain in the vehicle until the exchange unit is installed.
2) The applicable Service Center should be contacted, preferably through their website or by
faxing a legible copy of the Exchange Request Form.
KENWOOD CORPORATION
The Kenwood Corporation may be contacted through their website or by faxing a legible
copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in
Subarunet, under Service, then Forms. Service Center is open from 9 AM – 5:30 PM Pacific
Time. Requests arriving after 2:00 PM PST are processed the following business day.

ON-LINE EXCHANGE FORM
www.fthgroupinc.com

KENWOOD CORPORATION
FAX TELEPHONE
SERVICE CENTER TELEPHONE
1-626-333-2407
1-626-333-2435

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service
Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer
via 2nd-day service.
Note: Activation of all XM subscription based services is the responsibility of the vehicle
owner.

ON-LINE EXCHANGE FORM
[email protected]

FUJITSU TEN
FAX TELEPHONE
1-800-438-5410

SERVICE CENTER TELEPHONE
1-800-237-5413

Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange
form. A new unit will be supplied rather than an exchange unit.
3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the
next business day.
Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange
unit directly to the dealer via second day air. Documentation shipped with the unit will include
an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is
required that these numbers are provided upon claim submission.
KENWOOD EXCHANGE NUMBER EXAMPLE... (RMA #)... 0000(0)
FUJITSU TEN EXCHANGE NUMBER EXAMPLE… 2YB000000 (First digit
denotes the claim year).
If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason
for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form
has not been properly and legibly completed.