ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE BULLETIN
APPLICABILITY: 2012-13MY Impreza and WRX STI
2013MY Legacy, Outback, BRZ and XV Crosstrek
2012-14MY Forester

NUMBER: 15-164-13
DATE: 06/07/13

SUBJECT: Fujitsu Ten (F10) SD Card Audio/Navigation System
Operation Tips
INTRODUCTION:
This Bulletin provides information to help diagnose 6 different conditions relating to customer
concerns which may arise when using the F10 Audio / Navigation system.
CONDITION: V
oice Recognition function does not recognize Navigation and/or Bluetooth
hands-free commands.
CAUSE:
For Navigation and Bluetooth hands-free voice
commands, there is a hierarchy of commands which
must be followed for
proper operation.
RECOMMENDATIONS:
Navigation:
1. First, press the “I Agree” button on the display
screen or the voice recognition feature will not
work properly
2. Press the Push to Talk button Fig. 1
3. After the Beep, say “Navigation”
4. A list of available navigation commands will
appear on the screen. Fig. 2

Fig. 1

Fig. 2

Bluetooth Handsfree:
1. Press the Push to Talk button Fig. 1
2. After the beep, say “Hands free”
3. A list of Bluetooth Handsfree commands will
appear on screen Fig. 3

Fig. 3

Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 15-164-13; Date: 06/07/13

SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

Page 1

CONDITION: V
oice Recognition function does not recognize “Call ________cell phone”.
Name

CAUSE:
The way the number is stored in the phone
may not be listed as “cell phone”.
RECOMMENDATIONS:
On the user’s cell phone, check to see how
the person’s phone number is listed. If the
number is listed as “mobile” you will need
to use that term instead of the term “cell
phone”.
EXAMPLE:
Press the Push to Talk button. After the beep,
say “Hands-free”. After the second beep, say
“Call (Test) mobile”.
Name

CONDITION: XM Traffic stopped working but XM Radio operates normally.
CAUSE:
The user may have not paid for the Sirius XM traffic service after the Free Trial period expired.
RECOMMENDATIONS:
1. Check with Sirius XM to verify the customer is subscribed to
both Sirius XM Radio and Traffic.
2. After verifying an active subscription, with the vehicle outside,
go to www.SiriusXm.com. Click on “Help and Support” then
select “Refresh My Radio” to have another activation signal sent
to the vehicle. Tune to channel 0 (zero) and the Radio ID number
will display.
3. If the Traffic does not start working within about 15 minutes
after sending the “Refresh” request, exchange the audio unit.

1-866-528-7474

1. On www. Siriusxm.com, select
“Help&Support”.

MONDAY – SATURDAY
8am to 11pm EST

2. From the drop down menu, select
“Refresh My Radio”

SUNDAY
8am – 8pm EST

3. Input the “Radio ID #” then select
“Send Activation Request”

Continued...
Bulletin Number: 15-164-13; Date: 06/07/13

Page 2

CONDITION: T
he clock shows the incorrect time.
CAUSE:
The “Auto Time Zone” feature may be
turned off.
RECOMMENDATIONS:
If the clock’s time is incorrect, check the
Time Zone setting and make sure “Auto
Time Zone” feature is set to “On”.
1. Press the “Info” button
2. Press the “Settings” button
3. Press Time Zone “Set” button
4. Select Auto Time Zone “On”
If “Auto Time Zone” is turned off, the
clock will need to be adjusted manually for
different time zones.

Continued...
Bulletin Number: 15-164-13; Date: 06/07/13

Page 3

CONDITION: 1 . Bluetooth will not auto connect to specific phone models.
2. Bluetooth Handsfree and Bluetooth Audio do not operate after connecting to
the system.
CAUSE:
Bluetooth connection between the navigation
unit and the phone will not connect without
accepting the pairing request on the phone or
in the phone’s notification area.

Fig. 1

Fig. 2

(Pairing requests will only last for a few minutes as
they automatically cancel or time out. You will need to
start the process again if the pairing request cancels.)

RECOMMENDATIONS:

Fig. 3

1. Check the notification area on the phone
for a pairing request (Figs 1 & 2).
2. Check the authentication screen for a
pairing request, then select “Pair”
(Figs. 3 & 4).
3. If the option for “Don’t ask again” is
available, make sure this box is checked.
(Fig. 5)

Fig. 4

4. After this process, the Bluetooth will
connect. The user may need to perform
this process again for future connections.
NOTES:
Listed below are some examples of phones
which depending upon cellular provider and
the operating system installed, may require
completion of an authentication process for
Bluetooth connection.

Select “Pair” or “Accept” when
authentication screen pops up.
Fig. 5

• Motorola Droid RAZR
• Motorola Droid RAZR Maxx
• Motorola Droid RAZR HD
• HTC 1 X Plus
Note: This option is not available on every
phone or operating system and may vary by
phone, cellular provider and operating system
installed. Always consult the phone manufacturer
for specific information on the available functions and
operation of your phone.

Bulletin Number: 15-164-13; Date: 06/07/13

If available, make sure
“Don’t Ask Again” is checked

Page 4

CONDITION: N
o Power / No Display
CAUSE:
The wrong SD card is installed in the unit.

Part
Number

RECOMMENDATIONS:
The SD Cards are NOT compatible between vehicles.
DO NOT swap SD Cards.
Follow the matrix chart below for proper Vehicle to SD Card compatibility.

SD Card and Vehicle / Audio Unit Compatability Matrix Chart

Note: This information is subject to change and will not be updated. This information is current at the
time of this publication release but may change at any time in the future.

Bulletin Number: 15-164-13; Date: 06/07/13

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