File in Section:

Service Bulletin

00 - General Information

Bulletin No.:

04-00-89-053F

Date:

February, 2014

INFORMATION
Subject:

Engineering Information (EI) Process

Models:

2015 and Prior GM Passenger Cars and Trucks

This bulletin has been revised to add the 2014-2015 model years. Please discard Corporate
Bulletin Number 04-00-89-053E.

In an effort for continuous improvement, General
Motors has a need to obtain technical information first
hand from the dealer technician. It is often critical to
obtain specific information prior to or during the repair
process. As a result, this information will be used by
Engineering to help “root cause” the customer's
concern and develop/validate a field fix.
General Motors recognizes that the success of
gathering timely and accurate information is dependent
upon the dealer technician. Because of this need,
General Motors uses a process identified as
“Engineering Information.” This process will allow
General Motors to compensate the dealer/technician
for their time and effort to provide critical information.
The following will describe the process of how an
“Engineering Information” item will work.
1. A message will be sent to the Service Manager via
GlobalConnect announcing the Engineering
Information item.
2. A Preliminary Information (PI) will be written
explaining the purpose and specific information to
be gathered. The PI will be released in SI.
3. Vehicles that qualify for the Engineering
Information will be “flagged” with a PIE number in
the Global Warranty Management (GWM)
Investigate Vehicle History (GWM/IVH) link.
Important: If the flagged EI is NOT the same as the
customer's concern, no further action is required. An EI
is not the same as a Recall and is not required to be
performed on a vehicle unless it matches the customer
concern.
4. When the Service Advisor runs a GWM/IVH link on
the vehicle and notices the vehicle has been
flagged for an Engineering Information, and this is
the same as the customer's concern, the Advisor

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should identify the PIE# on the Job Card for the
technician's information and attach a copy of the
GWM/IVH link screen to the Job Card.
The technician will need to reference/print the
appropriate PI from SI prior to beginning to repair
the customer's vehicle.
The technician should complete the Engineering
Information per the instructions in the PI.
At the completion of performing the EI, the EI will
provide the technician with specific directions to
relay the information to the Engineer.
A unique labor operation is set up for each
Engineering Information issue. This labor operation
includes time to repair the vehicle as well as time
to compensate the technician for the additional
diagnostic time. The technician will need to
document the labor operation and time on the
repair order for the Warranty Administrator's
reference.
The Warranty Administrator should submit the
claim using the labor operation provided in the PI.
Once Engineering has determined that they have
collected enough information, the EI will be
removed from the GWM/IVH link.
Once an EI shows closed/removed from the GWM/
IVH link, it is no longer necessary for the technician
to collect information for Engineering. A dealer/
technician will not be paid for their time on any
cases set after the EI has been closed/removed in
the GWM/IVH link.
When Engineering has a field fix developed/
validated, the appropriate service information will
updated with the latest details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
Copyright 2014 General Motors LLC. All Rights Reserved.

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