Update Prior to Sale UPS5814: Suspension

SERVICE

'Knock' / 'Creak' Noise From Rear of Vehicle
25-SEP-14

No.:

6-243NAS

Section:

GENERAL

BULLETIN

Market:

INFORMATION

CAN / USA

DESCRIPTION
A potential issue has been identified on a limited number of 2014 model year F-TYPE (X152) vehicles which may
exhibit a 'knock' or ‘creak’ noise from the rear of the vehicle when going over bumps or when maneuvering at low
vehicle speeds.
AFFECTED VEHICLES
The VIN range of affected vehicles is K00001-K09173.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action. Retailers are required to HOLD only affected vehicles in the above VIN range that are in their
control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework
action. Vehicles already in the hands of customers which exhibit this issue should be updated as per Technical
Bulletin JTB00306NAS.
Refer to Technical Bulletin UPS5814-1bNAS: Rear Suspension 'Knock' / ‘Creak’ Noise, for detailed repair
instructions.
PARTS
* when ordering parts, order the expected percentage demand of parts identified only

Isolator sleeve

QTY. /
VALUE*

PART NO. /
SUNDRY CODE

DESCRIPTION

T2R15835

EXPECTED % OF VEHICLES
REQUIRING PART*

2

100

TOOLS
Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY
NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. At the time of confirming a
booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure the correct parts are
available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'K249' together with the relevant Option Code from
the table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive
in / drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to
be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 22 March 2015 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

K249

B

K249

C

DESCRIPTION

SRO

TIME
(HOURS)

PART NO. /
SUNDRY
CODE

QTY. /
VALUE

Spring assembly - Rear - Remove/refit Vehicle set
Isolator sleeve - Install

64.20.02

1.40

-

-

05.10.20

0.20

T2R15835

2

Spring assembly - Rear - Remove/refit Vehicle set
Isolator sleeve – Install
Drive in/drive out

64.20.02

1.40

-

-

05.10.20
10.10.10

0.20
0.10

T2R15835
-

2
-

Normal Warranty policies and procedures apply

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430