Owner-Notified Service Action K134: Instrument

SERVICE

Cluster Replacement
31-MAY-13

No.:

6-202USA

BULLETIN
Section:

GENERAL

INFORMATION

Market:

USA

DESCRIPTION
A limited number of XJ vehicles require the Instrument Cluster (IC) to be replaced due to a fault with a previously
replaced Instrument Cluster. These Instrument Clusters require replacement as the vehicle Air Suspension Unit
‘spikes’ every 99 minutes, causing the Instrument Cluster to stay awake for approximately 30 minutes which may
lead to a battery drain.
AFFECTED VEHICLES / OWNER NOTIFICATION
A total of 67 2005-2009 Jaguar XJ vehicles within the listed VIN range are affected.
• XJ (X350): G45258-H31488 (see attached list)
Owner notification is expected to commence on or before the week of 10 June 2013.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Refer to Technical Bulletin K134, Service Action: Instrument Cluster Replacement, for detailed
repair instructions.
PARTS
NOTE: Refer to the Affected VIN List for the appropriate Instrument Cluster necessary for each
specific VIN and follow normal Instrument Cluster ordering process.
PART NO.

DESCRIPTION

C2C35139

Instrument Cluster

C2C37031

Instrument Cluster

C2C37034

Instrument Cluster

C2C37035

Instrument Cluster

QTY

EXPECTED % OF VEHICLES
REQUIRING PART*

Refer to the Affected VIN List for the
appropriate Instrument Cluster necessary
for each specific VIN.

TOOLS
IDS with latest IDS-DVD and Calibration File; first available on IDS-DVD131.08 v.119
Jaguar Land Rover-approved Midtronics Vehicle Power Supply
Refer to Workshop Manual / Repair Procedure for any required special tools
WARRANTY
NOTE: Always check DDW to verify that the vehicle is affected by this Action prior to undertaking any repairs.
Repair procedures are under constant review, and therefore times are subject to change; those quoted here
must be taken as guidance only. Always refer to Repair Times Searcher (RTS) on TOPIx to obtain the latest
repair time.
Warranty claims must be submitted quoting Program Code 'K134' together with the relevant Option Code from the
table. SRO and parts information is included for information only. The Option Code(s) that allows for the
drive in / drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action
alone to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 December 2014
closure date must be submitted for payment within 30 calendar days of completion of the repair.

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

PROGRAM
CODE

OPTION
CODE

K134

B

K134

C

DESCRIPTION

SRO

TIME
(HOURS)

PART NO.

QTY. /
VALUE

Instrument cluster - Replace

88.20.01

1.00 (G45258 only)
1.10 (G45782 onwards)

C2C35139

1

Instrument cluster - Replace

88.20.01

C2C35139

1

Drive in/drive out

10.10.10

1.10 (G45258 only)
1.10 (G45782 onwards)
0.10

-

-

K134

D

Instrument cluster - Replace

88.20.01

1.10

C2C37031

1

K134

E

Instrument cluster - Replace
Drive in/drive out

88.20.01
10.10.10

1.10
0.10

C2C37031
-

1
-

K134

K

Instrument cluster - Replace

88.20.01

1.10

C2C37034

1

K134

L

Instrument cluster - Replace
Drive in/drive out

88.20.01
10.10.10

1.10
0.10

C2C37034
-

1
-

K134

M

Instrument cluster - Replace

88.20.01

1.10

C2C37035

1

K134

N

Instrument cluster - Replace
Drive in/drive out

88.20.01
10.10.10

1.10
0.10

C2C37035
-

1
-

Normal Warranty policies and procedures apply
CUSTOMER REIMBURSEMENT PROCESS:
If a customer indicates that they have previously paid for a replacement of the fuel pump module for this defect
(vehicle out of warranty), a copy of the repair invoice must be produced as proof of the repair. The Retailer must
directly reimburse the customer and a claim for recovery of this cost should be made using the related damage
procedure.
Claims should be submitted quoting Program Code 'K134' and by clicking the 'Related Damage' radio button on
the claim submission screen. The claim should be submitted using Option Code 'X' as detailed below and
entering the cost to be reimbursed against the Sundry Code 'other'. All costs should be entered in local currency.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

SRO

TIME (HOURS)

SUNDRY ITEM
CODE

MISCELLANEOUS
EXPENSE ($)

K134

X

Re-imbursement to owner

N/A

N/A

Other

Retailer Entered Value

A copy of the invoice must be appended to the repair order for Warranty audit purposes and Warranty Specialist
review.
A brief comment should be entered in the 'Technician Comments' field on the claim to itemize and explain the
charges.
Only vehicles eligible for Service Action K134 are included in this process. Only one claim per vehicle for related
damages will be accepted.

Service Action K134: Sample Owner Letter
Service Action K134: Instrument Cluster Replacement
Affected Vehicles: 2005-2009MY Jaguar XJ
Dear Jaguar XJ Owner,
Jaguar Land Rover North America, LLC is providing a no charge Customer Satisfaction
program to owners of certain 2005-2009 model year Jaguar XJ vehicles.
What is the issue?
The affected vehicles have been fitted with a previously replaced Instrument Cluster that
contains a quality concern which may lead to a drained battery.

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What will Jaguar and your Jaguar retailer do?
Your authorized Jaguar retailer will replace the Instrument Cluster assembly of your vehicle.
The update will be carried out free of charge.

What should you do?
Please contact your authorized Jaguar retailer at your earliest convenience to schedule an
appointment to have Service Action K134 completed on your vehicle.
When presenting the vehicle to your Jaguar retailer, we request that all the vehicle’s keys be
brought to your retailer.

How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize
inconvenience to customers and is expected to take approximately two hours, although your
Jaguar retailer may need your vehicle for a longer time due to service scheduling
requirements.
Attention Leasing Agencies: Please forward this notification to the lessee within TEN days.
What should you do if you have already paid to have this repair completed?

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If you have already paid for the replacement of the Instrument Cluster for this concern prior to
the date of this letter, Jaguar would like to offer a refund.
If you meet all the following requirements, you are eligible to receive reimbursement: