Technical Service Bulletin
00 Audi Q5 Hybrid Repair Authorization
00 12 38 2031122/1 September 28, 2012.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Audi Q5
Hybrid

2013

All

Not Applicable

Condition
If an all-new 2013 Audi Q5 hybrid arrives at an Audi dealership and requires diagnosis or repair, a Repair
Authorization must be obtained.
A Technical Assistance Center (TAC) ticket must be created for all concerns only, prior to any repairs.
Routine maintenance and PDI do not require prior authorization or a Technical Assistance Center (TAC) ticket.
For all other concerns:
These procedures are mandatory until further notice.
Warranty repairs without repair authorization via a TAC contact will not be reimbursed.

Technical Background
Audi of America is requesting your cooperation in supplying us with technical information vital to the technical
support of the Audi Q5 hybrid vehicles.
Through our combined efforts and cooperation, we will be able to raise the level of Audi quality and overall
customer satisfaction.

Production Solution
No changes to production have been made, as no issue has been identified.

© 2012 Audi of America, Inc.

Page 1 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Service
1. Verify Customer Concern.
2. Begin GFF diagnosis. Do not remove any part or disconnect electrical connections until
instructed to do so.
3. Create a TAC ticket using the Technical Assistance Center System in ElsaWeb.
4. Select Q5 Hybrid Launch Repair Authorization in the Concern Type field for proper
routing to our launch-dedicated TAC Consultant as shown below:

Figure 1. Q5 Hybrid Launch Repair Authorization.
5. Describe the customer concern with as much detail as possible. Fill in all required fields.
6. Please include your cell phone number in the TAC ticket. The TAC consultant will use this
number to contact you so you can be close to the car during the conversation.
7. Always attach the Collection Services Diagnosis Log and photos of the concern.
8. Activate the TAC ticket promptly by calling the TAC for further instruction before carrying
out any repairs.
The Repair Authorization and repair plan will be communicated via the TAC launch dedicated consultant within an
hour of receiving the technician’s call. This will ensure that the correct information is gathered so that any issues
found can be properly repaired and improved in production. If there is no response within the hour, the technician
may proceed with the repair. If necessary a Launch Team Member maybe dispatched to the dealer to perform
additional detailed analysis. This will also be communicated to the technician.
In the event the Technical Assistance Center System is down, the technician may call the Technical Assistance
Center for assistance; however, a TAC Ticket must still be submitted to validate the warranty claim.

© 2012 Audi of America, Inc.

Page 2 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.

Technical Service Bulletin
Warranty
This TSB is informational only and not applicable to any Audi warranty.

Additional Information
All parts and service references provided in this TSB are subject to change and/or removal. Always check with
your Parts Department and service manuals for the latest information.

© 2012 Audi of America, Inc.

Page 3 of 3

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.