What is Toyota going to do?
Starting in early February 2013, Owner Notifications were mailed to owners by the court appointed
administrator, Gilardi and Company. Approximately 22 million notices were mailed to Toyota, Scion,
and Lexus customers informing them of the settlement. In early March 2013 , notice of the
settlement was also run in select U.S. publications along with banner ads that were posted on the
internet.

Q3:
A3 :

When does this CSP take effect?
This CSP becomes effective on August 7, 2013. Only MY 1998-2010 vehicles equipped with an
Electronic Throttle Control System (ETCS) are covered under this CSP.
CSP Start Date:
Minimum (Primary) Coverage End Date:

August 7, 2013
August 7, 2016

This CSP is provided to ensure the covered components are free from Defects in Materials or
Workmanship for the period described in Q1 .
Q3a:
A3a :

Under the CSP, what is the definition of a "Defect in Materials or Workmanship?
A defect in materials or workmanship means defects objectively manifested by broken ,
cracked , or missing parts or components (not caused by abuse/misuse) and which result in
improper function of the component.

Q3b:

What if I have previously paid for repairs to address the condition(s) covered under
this CSP?
This CSP is not retroactive; no refunds or payments will be made for repairs performed prior
to the Court Order approving this settlement.

A3b:

Q3c:
A3c:

Are there any other exclusions and limitations?
This CSP does not cover cosmetic damage or breakage due to outside forces , damage
incurred from abuse, vandalism, flood , misuse, tampering , a crash , and/or other impact,
animal damage, fire , or carbon build-up.
The CSP does not apply to scrapped , salvaged, dismantled, flood-damaged , rebuilt or other
branded/salvage title vehicles (excluding lemon law branded vehicles).
This CSP is applicable only to vehicles that were originally distributed in the U.S. or the U.S.
Territories.
Imported vehicles (ex. Mexico and Canada) are not covered , even if currently registered in
the US.
The defect in materials or workmanship in one of the covered components must have
occurred on or after the date of the commencement of the CSP .

Q4:
A4:

Is there a possibility that the condition I am experiencing is not covered under this CSP?
Yes ; there is a possibility that the condition you are experiencing is not covered under this CSP.
Please be aware that if the condition does not relate to a defect in materials or workmanship
in one of the five covered components, you may be responsible for the diagnostic fees and
any other repairs you may decide to have performed.

Q4a:
A4a :
Q4b:
A4b:

Q5:
AS :

What if my Authorized Toyota Dealership determines that the condition I am
experiencing is not covered by this CSP, but I strongly disagree with the diagnosis?
Please call the Toyota Customer Experience Center (see 08).
What if I choose to have one of the covered components repaired at a non-Toyota
Facility? Will Toyota reimburse me for these repairs?
No; this CSP is only applicable for repairs performed at an Authorized Toyota Dealership.
There are no reimbursements for repairs performed at other facilities, or for repairs made
prior to the commencement of the CSP .

Which vehicles are included in this CSP?
This CSP includes 1998 through 2010 Model Year Toyo a and Scion vehicles equipped with ETCS
TOYOTA
2001-2010
2005-2010
2002-2010
2002-2008
2004-2008
2007-2010
2003-2005
2005-2010
2005-2010
2007-2010
2004-2010
2006-2010
1998-2010
2001-2010

Q5a:
A5a :

Q6:
A6:

4Runner
Avalon
Camry
Camry Sciara (2AZ)
Camry Sciara (except 2AZ)
Camry HV
Celica (2ZZ)
Corolla (except 2ZZ)
Corolla Matrix (except 1ZZ 4WD, 2ZZ)
FJ Cruiser
Highlander
Highlander HV
Land Cruiser
Prius

TOYOTA
2004-2010
2001-2010
2004-2010
2001-2005
1998
2005-2010
2003-2004
2003-2004
2000-2010
2009-2010
2007-2010
2006

RAV4
Sequoia
Sienna
Spyder (MR2) SMT
Supra (2JZ-GE)
Tacoma
Tacoma (5VZ w/ETCS-i)
Tundra (5VZ)
Tundra (except 5VZ)
Venza
Yaris
Yaris Hatchback
[Puerto Rico]

SCION
2008-2010 xB
2008-2010 xD
2005-2010 tC

How do I determine if my vehicle is part of the CSP?
You may determine if your vehicle is covered under this CSP using one of the following
resources :
• Contact the Toyota Customer Experience Center (see 08).
• Visit the settlement website www.ToyotaELsettlement.com .
• Contact an Authorized Toyota Dealership.

Are there any other Toyota, Lexus or Scion vehicles included in this Settlement?
Yes, 1998- 2010 Model Year Lexus vehicles equipped with ETCS are also included in this
settlement

LEXUS

Q7:
A?:

2002-2010 ES

2003-2010 GX

1998-2010 LS

2004-2010 RX

1998-2000 SC

1998-2010 GS

2010

2008-2010 LS HV

2006-2008 RX HV

2002-2010 SC

2007-2010 GS HV

2001-2010 IS

1998-2010 LX

2010

HS

RX HV

What should I do if I believe one of the covered components on my vehicle has a defect in
materials or workmanship?
Please contact your local Toyota dealer for appropriate diagnosis and repair. If the condition is in
accordance with the terms of this CSP, the repair will be performed at no charge (see 03 & 04).
Q7a:
A?a :

What if the components covered under this CSP are functioning normally but I would
like to have them replaced?
This CSP only applies to vehicles that have experienced a defect in materials or
workmanship in the covered components.

QB:
AB:

What if I have additional questions or concerns?
If you have questions or concerns please contact:
Toyota Customer Experience Center at 1-800-331-4331
Scion Customer Experience Center at 1-866-70-SCION ( 1-866-707-2466)
Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am to 4:00 pm Pacific Time.
For additional information regarding the Economic Loss Class Action Settlement, please visit the
settlement website www .To otaELsettlement.com .

TOYOTA
PRODUCT SUPPORT DIVISION
INTEROFFICE MEMORANDUM
To:

All Toyota Region General ManagersNice Presidents

From :

Bob Waltz,
Vice President, Product Quality and Service Support

Subject:

Limited Service Campaign - BST - Phase 1 (Interim B1T- Future Phases)
Multiple Models and Model Years
Smart Stop Technology

Volume: XIX
Number: TC13-020
Date: 08/01/2013
.JL.Action
.JL Retain
Information

On July 24, 2013 the settlement of claims for Economic Loss arising from allegations of unintended acceleration
was approved . As part of the settlement Toyota will be launching the first phase of a Limited Service Campaign
to install Smart Stop Technology on August 7, 2013 for the following models:

Phase

Model
Year

Model

Appx. Number
of Covered
Vehicles

Production Range

LSC
Software
Availability Expiration
Date
Date

Early September, 2007 through
Early Auqust, 2010
Late July, 2007 through Late
8/7/2013
81712015
2009-2010 Corolla
1
843,300
December, 2010
Corolla
Early January, 2008 through
2009-2010
85,200
Early December, 2010
Matrix
Late July, 2005 through Early
TBD
RAV4
TBD
2006-2010
761 ,000
September, 2010
Early March, 2007 through Early
TBD
TBD
2008-2010 Highlander
277,900
September, 2010
Interim
B1T*
Mid-May, 2002 through MidTBD
TBD
2003-2009 4Runner
603, 100
August, 2009
Late October, 2006 through MidTBD
TBD
477,500
2007-2010 Tundra
Auqust, 2010
Please note this LSC will be launched in phases, the launch dates listed above will be updated as the Smart
Stop Technology software becomes available.
2008-2010

Land
Cruiser

8,600

* VINs will be loaded on TIS under BST once the software has been released. If the software is not vet available
the VINs will be searchable on TIS and display as applicable under Interim LSC B1T.

Background
As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model
and model year vehicles. This feature will cut engine power in case of simultaneous application of both the
accelerator and brake pedal at certain speeds and in certain driving cond itions.
Refer to appendix A for a summary of models which previously received Smart Stop Technology under Safety
Recall 90L.

Limited Service Campaign (LSC) Remedy
Any authorized Toyota dealer will update the ECM with Smart Stop Technology at NO CHARGE to the vehicle
owner. This LSC will be available for 2 years from the availability of the Smart Stop Technology, please
refer to the table above for model specific expiration dates.
1. Dealer Letter Mailing Date
The attached Dealer Letter will be sent to all Toyota dealers in advance of the CSP launch date of August 7,
2013 .

LSC BST - R - Page 2

2. Reference Information for Owners
All affected Customers were sent notification of the settlement terms by the court-appointed administrator,
Gilardi & Company. No direct mailing from Toyota announcing this LSC will be issued at this time. Updates
on availability of Smart Stop Technology and other settlement details will be posted on the settlement
website , www.ToyotaELSettlement.com. Customers with questions about the settlement should be directed
to the settlement website , www.ToyotaELSettlernentcom , or asked to call 877-283-0507.

3. Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction , Toyota requests that dealers conduct this LSC remedy on any used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.

4. Number and Identification of Covered Vehicles
There are approximately 3.0 Million Toyota veh icles covered by this LSC. The entire LSC covers
approximately 3.2 Million Toyota and Lexus vehicles.
The attached Dealer Notification Letter contains additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you fo r your cooperation .
Enclosures
cc:

Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/DirectorsNPs
Region/Private Distributor Parts Managers/DirectorsNPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Reg ion/Private Distributor PDC Managers
Reg ion/Private Distributor Field Technical Specialists
Region/Private Distributor Service Train ing Specialists
Region/Private Distributor Vehicle Operations Managers
All NAPC General Managers
All TMS Sales Administration Managers
All TMS Product Quality & Service Support Managers
All Field Product Engineers
M.
G.

J.
R.
G.

w.
B.
G.
A.

J.
D.
B.
F.
D.
T.

Bevan
Borst
Bracken
Broughman
Bryan
Burns
Carter
Christoff
Coetzee
Colon
Colvin
Daly
Davidson
Depew
Doi

R.
E.
B.
N.
G.
K.

J.
J.
B.
S.
Z.
K.
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H.
C.

Dufresne
Farrell
Fay
Fein
Fogg
Fukushima
Grosso
Hanson
Hare
Heyer
Hicks
Higgins
Hirata
Hirata
Hostetter

Y.
C.
V.
M.

J.
S.

J.
R.
E.
F.
M.
A.
T.

J.
C.

Inaba
Knight
Katayama
King
Lang
Lending
Lentz
Lofaso
Matsuda
Matsuoka
Michels
Mito
Morrison
Moses
Neff

R.
D.
R.
M.
C.
B.
G.
R.

J.
N.
M.

J.
M.
P.
K.

Perez
Pettitt
Pflughaupt
Reding
Reynolds
Sciumbato
Smith
Specht
Stempkowski
Swartz
Templin
Tetherow
Tojo
Turner
Ura

P.
A.
B.
M.
D.

Uribe
Vaish
Waltz
Warrick
Zellers

TOYOTA
!Update 8/5/13 - Highlander Model Year Update

Toyota Motor Sales, U.S.A., Inc.
1900 1 Sou th West