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T 0 Y 0 TA M 0 T 0 R - SALES , US A, I NC :
Economic Loss Class Action Settlement
Customer Support Program
To:
Subject:

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• ••

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All Toyota Dealer Principals, Service Managers, and Parts Managers
Customer Support Program (CSP) ELT

Please note that direct marketing of this Customer Support Program is strictly prohibited
(Warranty Policy No. 5.21). Non-compliance with this policy may result in a claim debit.
All parts replaced for this repair will be subject to parts recovery and warranty parts inspection.
On July 24, 2013, a settlement of claims for Economic Loss arising from allegations of unintended
acceleration was approved. The settlement includes Toyota's agreement to provide a Customer Support
Program ("CSP") for 1998-2010 model year (MY) vehicles equipped with an Electronic Throttle Control
System (ETCS) to enhance the coverage of certain components. This is NOT a recall or a campaign, but
is provided to reassure owners that Toyota stands behind the reliability of our vehicles. Please
ensure that involved staff members thoroughly read and understand the documents relating to this CSP (e.g.
the ASM reference Guide, the Dealer Letter, the Q&A, the Warranty Bulletin, the PANT, etc.).

CSP Coverage for Defects in
Materials or Workmanship
This Customer Support Program provides Primary Coverage and
Secondary Coverage for the applicable components. Please see
additional information below.

Primary Coverage:
All eligible vehicles will receive 3 additional years of coverage against defects in
materials or workmanship in covered components from the start of CSP ELT,
regardless of mileage.

3 Year with NO Mileage Restrictions. Coverage Effective: 08107113- 08107116
Secondary Coverage:
After the 3 year Primary Coverage, Secondary Coverage against defects in material
and workmanship is applied to the Original Manufacturer's Warranty for each covered
component up to a limit of 150,000 miles or an additional 10 years, whichever comes
first.
Note: After the initial 3 year period, coverage under CSP EL Tends once the vehicle reaches 150,000 miles .

DOFU

Cruise Control Switch
Accelerator Pedal Assembly
Stop Lamp Switch
*Throttle Body Assembly
*Engine Control Module

1
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1

2

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3

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5

6

7

Years of Coverage
8 9 10 11 12 13 14 15 16 17 18 19 20

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3yr/36k MUesi

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IM1nuf11Ctur8"s Wamintvl
~ E•tended Coverag!J

*Emissions Warranty may vary depending on the vehicle 's original emission certification and state emission
warranty requirements . Reference Warranty Policy Bulletin POL 13-02 for original Manufacturer Warranty details.
See Section Titled - Limitations (on following page) for additional information on exclusions and limitations.
Please refer to the ASM Reference Guide for additional information.

Important Note:
-Applicable on or
after 817113.
- Not retroactive.
- Does not cover:
Abuse
Misuse
Tampering
Vandalism
Flood/Fire
Rebuilt
Impact
Salvaged Title
- The vehicle must
be operable at the
time of the
commencement of
the CSP.
-Applicable only to
vehicles that were
originally
distributed in the
US or the US
Territories.
- Follow TWPP
guidelines.

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Custo1ner Su1111ort Progra1n (CSP)
Limitations
CSP ELT becomes effective on August 7, 2013. Only MY 1998-2010 vehicles equipped with an Electronic
Throttle Control System (ETCS) are covered under this CSP.

CSP Start Date:
Minimum (Primary) Coverage End Date:

August 07, 2013
August 07, 2013

• This CSP is not retroactive; no refunds or payments will be made for repairs performed prior to the
Court Order approving this settlement
• Only covered components that fail due to a defect in materials or workmanship and otherwise fall
within the parameters of this CSP will be covered.
• This CSP does not cover cosmetic damage or breakage due to outside forces, damage incurred from
abuse, vandalism, flood, misuse, tampering, a crash, and/or other impact, animal damage, fire, or
carbon build-up (refer to Tech Tip T-TT-0086-11 for carbon build-up).
• The defect in materials or workmanship in one of the covered components must have occurred on or
after the date of commencement of the CSP,
• The CSP does not apply to scrapped, salvaged, dismantled, flood-damaged, rebuilt or other
branded/salvage title vehicles (excluding lemon law branded vehicles).
• This CSP is applicable only to vehicles that were originally distributed in the US or the US Territories.
• Imported vehicles (ex. Mexico and Canada) are not covered, even if currently registered in the US.
Please refer to "Toyota Warranty Policy & Procedures " (TWPP) for additional assistance,
CSP EL T also provides coverage for select ancillary parts related to the covered components, such as
necessary hoses, clips, connectors, etc. , that are damaged as a result of the CSP repair. Ancillary parts are
only covered if they are needed to complete the CSP and were not damaged prior to repair.

Covered Components
Coverage provided by CSP ELT will cover defects in materials or workmanship in the
following five components:
• Engine Control Module
• Cruise Control Switch
• Accelerator Pedal Assembly
Accelerator Pedal Position Sensor (If Individually Serviceable)
• Stop Lamp Switch
• Throttle Body Assembly
Throttle Position Sensor (If Individually Serviceable)
Throttle Body Motor (If Individually Serviceable)

Important Note:
The Throttle Body
Assembly may
have parts that can
be individually
serviced. Before
replacing any
defective Throttle
Body Assembly,
please ensure the
defective part
cannot be replaced
separately.

CSP EL T - 2 I P a g e

Custo1ner Su11port Progra1n (CSP)
(Covered Components CONTINUED . . . )

What is defined as a "defect in materials or workmanship" under CSP EL T?
A defect in materials or workmanship means defects objectively manifested by broken, cracked, or missing
parts or components (not caused by abuse/misuse) and which result in improper function of the component.
Th e f o II owmq examp es are prov1"d e d for ref erence:
Not
Covered Covered
.,/

Examples:

Rubber hoses connected to the throttle body are damaged during repairs to the throttle body.
Rubber hoses connected to the throttle body are cracked/worn prior to repair but the throttle body is OK.

.,/

Throttle plate has excessive carbon build-up.

.,/

An animal has damaged the component (e.g. chewed through the wiring).

.,/
.,/

Accelerator pedal position sensor (APPS) is inoperative due to electronic failure.

.,/

Accelerator pedal has a foreign substance on it (e.g. tar, chewing gum, etc.)

.,/

Cruise control switch is inoperative due to an internal defect.

.,/

Cruise control switch has broken off or the exterior is heavily worn .

.,/

Stop lamp switch is no longer operating correctly due to electronic failure.
Stop lamp switch is out of adjustment.

.,/

ECM appears to be damaged by a foreign substance (e.g. water).

.,/
.,/

ECM is no longer communicating with the ETCS.

.,/

An aftermarket product has been spliced into the covered component's circuit.

2005-2010 Avalon

2004-2010 RAV4
2001-2010 Sequoia

SCION
2008-2010 xB

2002-2010 Camry

2004-2010 Sienna

2008-2010 xD

2002-2008 Camry Solara (2AZ)

2001 -2005 Spyder (MR2) SMT

2005-2010 tC

2001 -2010 4Runner

Supra (2JZ-GE)

2004-2008 Camry Solara (except 2AZ)

1998

2007-2010 Camry HV

2005-2010 Tacoma

2003-2005 Celica (2ZZ)

2003-2004 Tacoma (5VZ w/ETCS-i)

2005-2010 Corolla (except 2ZZ)

2003-2004 Tundra (5VZ)

2005-2010 Corolla Matrix (except 1ZZ 4WD, 2ZZ) 2000-2010 Tundra (except 5VZ)
2007-2010 FJ Cruiser

2009-2010 Venza

2004-2010 Highlander

2007-2010 Yaris
2006
Yaris Hatchback
[Puerto Rico Only]

2006-2010 Highlander HV

lm12.ortant Note:
Only model year
1998-2010 vehicles
equipped with an
Electronic Throttle
Control System
(ETCS) are
covered under this
CSP.
Please refer to TIS
and the Warranty
Policy Bulletin (No.
POL 13-02) to
identify vehicles
covered under this
CSP.

1998-2010 Land Cruiser
2001-2010 Prius

CSP EL T - 3 I P a g e

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Custo1ner Sup1>ort Progra1n (CSP)

Owner Notification
•

•

Starting in early February 2013, Owner Notifications were mailed to owners by the court appointed
administrator, Gilardi and Company. Approximately 22 million notices were mailed to Toyota, Scion, and
Lexus customers informing them of the settlement. In early March 2013, notice of the settlement was
also run in select U.S. publications along with banner ads that were posted on the internet.
As this is a Customer Support Program, any dealership marketing of this CSP is a violation of Warranty
Policy No 5.21. If it is determined that a dealer has violated this policy, reimbursement for work
performed is subject to charge back.

Preparation of Dealership
Customer Contact Points
Customers who contact your dealership regarding CSP EL T may not fully understand the parameters of this
CSP and how it applies to them. Toyota has provided the following information along with an ASM Guide
(Laminated 11 x 17 inch document) to assist your dealership in this regard.
• We suggest each Dealership designate two management level associates with
complementary schedules to become familiar with the details of this CSP.
Responsibility of these Two Associates:
Important Note:
Work together to coordinate activities both within the dealership as well as
Assign 2
communicate with the Region/PD Offices.
management level
Ensure associates (e.g. ASM , Warranty Administrators, etc.) become familiar
associates to:
- Coordinate CSP
with the details and materials related to this CSP .
Ensure strict adherence to CSP Policies. Inappropriate activities may be subject
Activities.
to claim debit and warranty parts inspection .
- Train all
associates.