Tony Lawrence
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Tony Lawrence
Tuesday, Novem ber 18, 2014 6:15 PM
All Dlrs All Rgns - PT; All Dlrs All Rgns - SR
MAZDA DEALER NOTICE - SERVICE BU LLETIN RELEASE

SERVICE BULLETIN RELEASE - 11/18/2014
2014 INDEX: http://www.mstore2000.com/PDF Files/index11-18-14.pdf
The following Service Bulletin has just been issued.
- For latest MS3 postings, click here: https://portal.mazdausa.com/m173/service/esi/MazdaServiceShop
- For printable PDF files from

~Store,

click on

th~

link

belo~

each TSB title:

* If the links do not automatically take you directly to the document, cut and paste the link into your internet
browser address window and press enter.
·· ·
·
UPDATED BULLETINS
05-001/14 - 2011 -2013 CX-9 - ENG.INE SURGE AND/OR SHIFT SHOCK
http://www.mstore2000.com/PDF Files/05-001-14-2876b.pdf

09-020/14 - MULTI-MODEL - TOMTOM NAVIGATION FUNCTIONALITY CONCERNS AFTER MSP42
http://www.mstore2000.com/PDF Files/09-020-14-2913c.pdf

•

Please distribute this information to all parts and service personnel.

•

If you no longer wish to receive Mazda service bulletins, please contact the IT Administrator at your dealership and
ask them to remove your email address from under the EMDCS application.

1

Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

SmazDa~

© 2014 Mazda Motor of America, Inc.

Subject:

Bulletin No:

05-001/14

Last Issued:

11/18/2014

2011-2013 CX-9 - ENGINE SURGE AND/OR SHIFT SHOCK

BULLETIN NOTE
• This bulletin supersedes the previous bulletin 05-001/14, issued 01/21/14 and 04/30/14. The REPAIR PROCEDURE has been revised .
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2011-2013 CX-9 vehicles with VINs lower than JM3TB******424854 (produced before July 17, 2013)

DESCRIPTION
Some vehicles may experience one or more of the following concerns:
• Engine surging concern when the vehicle is driven up hill with the cruise control ON .
• Shift shock when shifting from N, R or from P to D.
• Shift shock when down shifting from 5 to 4.
Engine Surge cause: Due to an inadequate control logic of the TCM , the throttle valve repeats ON and OFF
before obtaining enough driving force to maintain the set speed on an up hill road . The TCM control logic has
been optimized to eliminate engine surge as of Jan . 15, 2013 vehicle production (VIN: JM3TB******410765) .
Shift Shock cause: Inadequate learning of hydraulic pressure leakage by the TCM may occur depending on
production variation of the seal ring inside the transaxle. In this case , correction of the hydraulic pressure during
shifting operation is not properly performed causing a shift shock. The TCM control logic has been optimized to
eliminate shift shock as of Jul. 17, 2013 vehicle production (VIN : JM3TB******424854) .
Customers having this concern should have their vehicle repaired using the following repair procedure .

Page 1 of 5
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles . These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern . To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved . No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical--including photocopying and recording and the use of any kind of information storage and retrieval system --without permission in
writing .

Last Issued: 11 /18/2014

Bulletin No: 05-001/14
© 2014 Mazda Motor of America, Inc.

REPAIR PROCEDURE

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1. Verify customer concern.

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2. Perform Log Viewer to verify the FILENAME of the TCM installed in the vehicle.
If the TCM installed in the vehicle is found below (with a D:. E.or F ~uffix), it CAt·itNOT B!= REP~9GRAMMED and will need to be replaced with the late.st. ",H" level suffix TCM . Contact tb.e MASH Hotline
at (888) 832-8477 , (option 2) for TCM replacement authorization; proceed to Step 6 after TCM replaceme~ .
.
If the TCM installed in the vehicle is not found below, proceed to Step 3 to reprogram the TCM .
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Spec.

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TCM FILENAMES That Cannot Be Reprogr;:immed

2WD

AWB0-18ZB3-D or AWB0-18ZB3-E or AWB0-18ZB3-F

4WD

AWB1-18ZB3-D or AWB1-18ZB3-E''or AWB1-18zB3-F

3. · Reboot the IDS to clear memory before reprogrammi.ng .: -,_ · ·
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4. Using IDS 88.02 or later software, reprogram the TCM to the latest calibration (refer to "Calibration Information " table) by following the "Module Reprogramming" procedure.
NOTE:

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TCM repr6gramm!rtg t~kes -cip'prp_x.1-Cl minutes lonQ~r than PCM rep'rogrf!mn:iing ._
Always update t!:ie IDS tool first, 'then·follow.on-screen i11structi.oris to download the needed calibration file for TCM reprogramming.
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. . ..
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It is not necessary to remove any fuses or relays during TCM ,r~progr~rrp;nj r:igwhe_n the IDS
screen prompts you to do ..so. You may acciden~ally stop power to one o_
f the. TCM_t~rminals and
cause the TCM to be blanked, or you may receive error messages during 'the IDS reprogramming procedure.
IDS shows ttte calibration part n_umbers after programming the TGM .
, ·r
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-Be aware that TCM calibration part numbers and file names listed in ·any Service Bulletin may
change due to future releases of IDS software, and additional revisions made to those calibrations for service related concerns.
When reprogramming a TCM , IDS will always display the "latest" calibration PIN available for
that vehicle. If any calibration has been revised/updated to contain new information for a new
service concern/issue, it will also contain all previously released calibrations.
When performing this procedure, we recommend using the "Power Supply" mode in the
Battery Management System to keep the vehicle battery up to capacity. If a different
charger is used, make sure it does not exceed 20 AMPS_. If it exceeds 20 AMPS, it could
damage the VCM.

5. After performing the TCM reprogramming procedure, verify the repair by starting the engine and making
sure there are no MIL illumination or abnormal warning lights prese_nt
NOTE:
If any DiCs should remain after performing DTC ·erase , diagnose the DTCs using MS3 online
instructions or Workshop Manual section 05-02.
After TCM reprogramming, it is no
. longer necessary
. to road-test the vehicle to "relearn" KAM
(Keep Alive Memory).

Page 2 of 5

Bulletin No: 05-001/14

Last Issued: 11/18/2014

© 2014 Mazda Motor of Ameri ca , Inc.

6. Perform the "INITIAL LEARNING PROCEDURE" found below.
WARNING: When performing initial learning , be aware of other vehicles , people, and other impediments in
order to avoid an accident.
NOTE: while self:rearning contr61 gradually reduces shock during normal driving, initial learning is performed to initially .learn a certain number of driving conditions.

INITIAL LEARNING PROCEDURE:
a. WARM-UP:
Increase the ATF temperature by leaving the engine at idling or city driving. Verify that the ATF temperature is between 66 - 110 °C {151 : 230 °i=}: ·If ths ATF temperature is outside this range , work to bring it
inside the range . ·
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CAUTION:
NOTE:

Do not raise. tt:ie
ATF
tE:lmperature
by stalling the engine.
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If the ATF temperature is not between ,66 -.110.°C {151 - 230 °F}, initial learning cannot be performed . Before learning, inspect for variable shift shock . .
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b. GARAGE SHIFT MODE:
With the vehicl~ .sta,ntjin~ stiU , pepress ,the brak~ pedal ~~9 keep ~he s.ylE?c,tor lever in N position for 3 seconds. Then , shift tne' selector lever fro·m the N position into D position, and maintain this condition for 3
seconds. Repeat' this procedJre;5 times. Then repeat it ag.ain 5 trm'es ii') R position .
c. INSPECT LEARNING ~ESULTS: .
Verify that variable speed shock and shift shock have decreased 'compared to the conditions before
learning . ·
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7. {For TCM Replaceme.nt Only): Perform the "TCM NEUTRAL POSITION LEARNING" procedure according to MS3 online br the Workshop Manual (section 05-17 TCM NEUTRAL POSITION LEARNING [AY6AEL, AY6AX-EL]) .
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8. Verify the repair. . .

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NOTE: A small number of vehicles may not respo·nd to the TCM -reprogramming procedure and may continue
to exhibit N,O.shift shock: .lf N-O:shift shock remains, perform the " GEAR SHIFT CONTROL LEARNING" steps below..
· .·. , .··· .. . . ,· '· ,:· .·1 ,
WARNING: Be sure to perform th.ese steps 'on
way or anywhere traffic exists.

Step

a safe road . DO NOT perform these steps ori a highway, free·

GEAR SHIFT CONTROL LEARNING

1

Place the gear shifter·in the "D" position .

2

Open the accelerator pedal to betw~e,n

3

Release the accelerator pedal and coast, bringing the vehicle to a complete stop with in 60 seconds.