SB-0000192636-A Service Bulletin/Repair Instructions

From:
gm_gmssg_qOl

Friday, May 23, 2014 5:14 PM
Sent:

To:

Subject:
Internal notification for: G_0000192636 Important Update to Stop Delivery Order - GM

Tracking Number 14251

STOP DELIVERY 14251 US Stock Revsied Listxlsx
Attachments:
Date: 5/23/2014
Ref. number: Service/ Field Action/ G_0000192636
Subject: Important Update to Stop Delivery Order - GM Tracking Number 14251
GM CUSTOMER CARE AND AFTERSALES

DCS3248

URGENT- DISTRIBUTE IMMEDIATELY

Date:
May 23, 2014
Subject:
Important Update to Stop Delivery Order

(GM Tracking Number 14251)
Models:
2015 Cadillac Escalade, Escalade ESV

2014-2015 Chevrolet Silverado

2015 Chevrolet Suburban, Tahoe

2014-2015 GMC Sierra

2015 Yukon, Yukon XL
To:
All Cadillac, Chevrolet and GMC Dealers
Attention:
Dealer, Dealer Principal, General Manager, General Sales

Manager, New Vehicle Sales Manager, Parts and Service Director,

and Service Manager

STOP DELIVERY ORDER
Yesterday, General Motors announced the stop delivery of certain 2015 model year (MY) Cadillac

Escalade and Escalade ESV, 2014-2015 MY Chevrolet Silverado, 2015 MY Chevrolet Suburban and

Tahoe, 2014-2015 MY GMC Sierra and 2015 MY Yukon and Yukon XL vehicles. This issue involves

a potentially faulty supplier part in the sensing and diagnostic module that controls the vehicle air

bags.

A detailed investigation is continuing to fully understand the issue and possible remedies. The

investigation has been able to identify that some of the vehicles may be removed from the Stop

Delivery Order.

1
The attached file identifies the specific vehicles that must remain on stop delivery and the specific

vehicles that are now removed from the Stop Delivery Order and are available for sale. It is sorted by

dealer Business Associate Code (BAC) for easy reference. If your dealership's BAC is not listed, then

none of the involved vehicles are currently assigned to you.

All 2015 model year (MY) Cadillac Escalade and Escalade ESV, 2014-2015 MY Chevrolet Silverado,

2015 MY Chevrolet Suburban and Tahoe, 2014-2015 MY GMC Sierra, and 2015 MY Yukon and

Yukon XL vehicles that are in dealer inventory and listed in the attached file must be held and not

delivered to customers, dealer traded, or used for demonstration purposes until further instructions

are received.

All other 2015 model year (MY) Cadillac Escalade and Escalade ESV, 2014-2015 MY Chevrolet

Silverado, 2015 MY Chevrolet Suburban and Tahoe, 2014-2015 MY GMC Sierra, and 2015 MY Yukon

and Yukon XL vehicles in dealer inventory that are not listed in the attached file are not restricted from

sale or delivery.

Additional information will be provided in the near future.

Please do not call GM Technical Assistance.

END OF MESSAGE

GM CUSTOMER CARE AND AFTERSALES

Message Attachment(s):
~STOP
DEi IVERY 14251 I JS Stock Revsied l jst xlsx MS Excel Workbook 2007 (115.0KB)
Stop Delivery 14251 US Stock Revised List
Contact narne:
E-Mail:
Department: Service - Brand Quality

Intended roles:
Phone:
Dealer, Dealer Principal, General Manager, General Sales Manager, New Vehicle Sales Manager, Parts & Service Director, Service Manager
Archives: 11/23/2014
Expires: 5/23/2015
2

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