SB-0000192502-A Service Bulletin/Repair Instructions

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Thursday, May 22, 2014 7:25 PM
From:
Sent:

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Attachments:
Internal notification for: G_0000192502 Stop Delivery Order (14251)

STOP DEUVERY 14251 US Stock List.xlsx
Date:
Ref. number: Service I Field Action I G_0000192502
5/22/2014
Subject: Stop Delivery Order (14251)
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GM CUSTOMER CARE AND AFTERSALES

DCS3246

URGENT - DISTRIBUTE IMMEDIATELY
Date:
May 22, 2014
Subject:
Stop Delivery Order

(GM Tracking Number 14251)
Models:
2015 Cadillac Escalade, Escalade ESV

2014-2015 Chevrolet Silverado

2015 Chevrolet Suburban, Tahoe

2014-2015 GMC Sierra

2015 Yukon, Yukon XL
To:
All Cadillac, Chevrolet and GMC Dealers
Attention:
Dealer, Dealer Principal, General Manager, General Sales

Manager, New Vehicle Sales Manager, Parts and Service Director,

and Service Manager

STOP DELIVERY ORDER
Effective immediately, stop the delivery of certain 2015 model year (MY) Cadillac Escalade and

Escalade ESV, 2014-2015 MY Chevrolet Silverado, 2015 MY Chevrolet Suburban and Tahoe, 20142015 MY GMC Sierra and 2015 MY Yukon and Yukon XL vehicles. The attached file provides the

Vehicle Identification Number (VIN) of each involved vehicle. It is sorted by dealer Business Associate

Code (BAC) for easy reference. If your dealership's BAC is not listed, then none of the involved

vehicles are currently assigned to you and no further action is required.

All 2015 model year (MY) Cadillac Escalade and Escalade ESV, 2014-2015 MY Chevrolet Silverado,

2015 MY Chevrolet Suburban and Tahoe, 2014-2015 MY GMC Sierra and 2015 MY Yukon and Yukon

1
XL vehicles that are in dealer inventory and listed in the attached file must be held and not delivered

to customers, dealer traded, or used for demonstration purposes until further instructions are received.

This stop delivery involves 2,411 Chevrolet, 1, 127 GMC and 3 Cadillac vehicles. All other 2015 model

year (MY) Cadillac Escalade and Escalade ESV, 2014-2015 MY Chevrolet Silverado, 2015 MY

Chevrolet Suburban and Tahoe, 2014-2015 MY GMC Sierra and 2015 MY Yukon and Yukon XL

vehiclesin dealer inventory that are not listed in the attached file are not restricted from sale or delivery.

A detailed investigation is being conducted to fully understand the issue and possible remedies. No

further information is available at this time.

Instructions for releasing the involved vehicles from this stop delivery will be provided in the near

future.

Please do not call GM Technical Assistance.

END OF MESSAGE

GM CUSTOMER CARE AND AFTERSALES

Message Attachrnent(s):
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1
MS Excel Workbook 2007 (100.0KB)
Stop Delivery 14251 US Stock List
E-Mail:
Contact name:
Phone:
Department: Service - Brand Quality
Intended roles: Dealer, Dealer Principal, General Manager, General Sales Manager, New Vehicle Sales Manager, Parts & Service Director, Service Manager
Archives: 11/22/2014
Expires: 5/22/2015
2

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