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VO/i. 23, ISSUE 06
PUBLISHED BY THE NATIONAL SERVICE TRAINING 8r SUPPORT DEPARTMENT

01
Calling Techline?
Check your HTSS
Links First

Calling Techline?
Check your HTSS Links First

ge02
TechNet Times Chats
with a Hyundai
Veteran

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•

North American
Concept Vehicle of
the Year Awards

05
Field Success Story &
Naviagation Touch
Screen Recalibration
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08
Service Bulletins and
Campaigns

09
Browser Compatibility
onTACS

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Fix-It-Right:
ECM Update·
P0300, P0456 DTC
Logic

12
TechNet Tips

Complete Diagnostic Wo~ksheet
Prior to Calling Tec:hhne

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CALL T(CHUNE 1·800-325-6604

POLICY & PRO DECURE S

n many occasions, the advice you will
receive from a Techline Agent will be
exactly what you may have found in the
links provided by the HTSS GDS application. Actually, that is the ideology behind
HTSS. The information placed there is
based on years of Techline experience and
is designed to replace those initial calls to
Techline.
The initial encounter with a Techline
Agent requires 2-3 minutes just to transfer
your ID, Dealer info and VIN to the Agent.
This step and maybe the call altogether can
be avo ided by reviewin g all of the links
from your HTSS case. We have even added

O

mouse ro ll over functionality so you can see
a link 's contents without having to open it.
Remember, our goal is to save yo u time
along the way to fixing the vehicle.
It is being reported daily by technici ans
that HTSS links are usefu l around 60% of
the time. Occasionally, a rare condition will
not have links, b ut the bulk of the cases
deemed "not helpful" generally invo lve si tuations when the fix information is common know ledge to experienced techs; so
HTSS is not needed.
As always, HTSS does not know your
particular skill level so you may already be
familiar with the fix. If so, just close the
pop-up and move on . Realize though , that
HTSS is continually being updated; so your
know ledge base needs to be up to date.
Our Techline staff will be implementing
new procedures with in the next month.
When you call on a vehicle, make sure th at
you view the HTSS links before calling and
note your case number. The Hyundai Techline Policies and Procedures PDF (available
continued on page 12

TechNet Times
Chats with
a Hyundai
Veteran
TfGllfiiT: Pete, you have
been with Hyundai for over
25 years. How long is your
total time in the automotive
industry?

PETE: I started off as a teacher 38
years ago - has it been that long?
Man , time flies! I quickly expanded
my respon sibilities to include Field
Service Engineer and training instructor. Those positions led to my
time as a Field Operations Manager.
My whole career has been spent with
manufacturers, but those experiences
included plenty of time out in the
field. After 12 years in, a couple of
guys I attended college with suggested I apply at Hyundai Motor
America. I was hired as course designer and worked my way to my
current position as Sr. Group Manager overseeing Technical Training
and Dealer Support. It has been a
great ride.

TfGHNlT.· What are the
biggest changes you have
seen in automotive repair
during that time?

PETE:

Aher_38 years in _the Automotive Industry, Pete Egus, Hyundai's Sr. Group Manager for Service
Training & Technical Support is retiring. We caught up with Pete fo r a few of his thoughts.

Without a doubt, the integration of computing
power into automotive system s has been the game
changer. The first injection control systems had the same
computing power as Apollo 11 had 15-20 years earlier.
In comparison, a smart phone has 1,000,000 times the
memory and computing power. Maybe today 's onboard
computers rival the whole mission control center of the
1960's . It 's really astounding.
The digital world has transformed our technjcians from
mechanical diagnosticians to electronics troubleshooters.

2

TechNet Times

Any technician today must master electrical theory and
the use of diagnostic tool s. Few technicians use an oscilloscope, but they can prove quite valuable in some
diagnostic situations.
Hyundai's HTSS application for the GDS is another
gro undbreaking resource. Sifting through the multiple
ETM and Shop Manual pages has been sidestepped with
HTSS. The data appears after one login and a click. HTSS
is so new that it is still evolving and we likely haven't
even tapped a third of its potential time-saving power.

•

Tf/iHN[T; What advice can you offer to

Tf/iHN[f: You were the originator of

new technicians?

TechNet Times. Where should we take
the newsletter next?

PETE:

As I mentioned, electrical and electronic
knowledge will be the pathway for good work. Also, the
wise technicians will take full advantage of time-saving
programs like HTSS . The Symptoms feature of the program can really lead a tech right to the heart of a condition. I would like to see Symptoms used more as a
resource by technicians. It is easy to access from a button right on the GDS. It 's helpful when a condition does
not set an active code.

PETE: The goa l is to get service information and
knowledge into the hands of those who need it the most.
Currently, each Dealer receives two printed copies .
Hopefully, those are circul ated and full y reviewed by
the Service Department personnel. Additionally, "T T';
as we call it, is avai lable in searchable back issues at
www.HyundaiTechlnfo.com. We may move to a completely digital version in th e future th at can be read on

The digital world has transformed our technicians from mechanical
diagnosticians to electronics troubleshooters. Any technician today must
master electrical theory and the use of diagnostic tools.
A second observation is that those who have advanced
their careers knew how to work with people. Whether in
the corporate environment or in the dealership, there is
no substitute for kindness, patience and the effort to understand the other person 's point of view. From the customer to the service advisor, fellow techs to the warranty
clerk, everyone will flourish better if they can get along
and serve each other.

Tf/iHN£1: What changes do you see
on the horizon?

PETE: I can see a day when a service appointment occurs simultaneously with the need for service. Parts will
be on hand and service orders written before the customer arrives. I don 't think in my lifetime we will get to
common hovercrafts like science-fiction has envisioned,
but alternative fuel s and self-monitoring cars are already
well-dev~loped concepts. There will always be the need
for competent repair personnel. It will be quite awhile
before a truly "unbreakable" vehicle will be developed.

tablets and smart phones in addition to printed and di gital versions accessed through the GDS . As more and
more shops offer a wireless internet work environment,
which is virtually a mandatory business requirement
today, TechNet Times will become accessible from multiple streams.

Tf/iH!J[j; Any last words?
PETE: Hyundai has been a terrific employer. During
my work life, our cars have gotten better and better. It
has been my job to make sure our technician population
has kept up with all the changes. Recently, we have
shown well in the World Skills Competition in Korea.
Perhaps, that is a positive reflection on the overall
growth in competence and knowledge among our technicians at-large. At the end of the day, there is only one
measure that we can all grade ourselves by, that is Fi xed
Right the First Time. If any person connected in any way
with Hyundai Service understands that, the customer
will be best served and everyone will benefit. Keep your
eyes on the prize, FRFT!

Te ch et Times

3

North American Concept

Vehicle of the Year Awards

H

yundai received the 2. 013 "Concept Car of the Year"
award for the HCD-14 Genesis Concept. The vehi cle was also awarded the "Most Significant Concept
Vehicle of the Year" titl e for scorin g the highest among
the catego ry winning concepts. HCD-14 debuted
Hyundai 's design direction for future premium vehicles
at the North American International Auto Show in Detroit
earlier thi s year.

The twelfth annual North American Concept Vehicle
of the Year Awards recog ni ze those vehicles most likely
to shape the future of the automobil e industry. This marks
the second time Hyunda i has received an award, hav ing
been named "Producti o n Preview Concept Vehicle of
the Year" in 2008 for the Genesis Coupe.
Accordin g to juror Bob Kroupa, one of the Principal s
of the Automotive Writers Group, " Hyundai 's HCD-14
introduces future premium vehicle design, advanced 3D gesture-based technology controls and spirited dri ving
dynamics. Its rear hinged back doors and fas tback coupe
design, add to the WOW factor."
The "Concept Car" category recognizes those vehicles
intended for carrying passengers. HCD-14 beat out competitors in this category including the Honda EV-STER
and Toyota Corolla Furia. The Hyundai concept was recognized for its state-of-the-art features and enh anced
driver experience. HCD-14 Genesis reveals the technological future of Hyunda i's premium line- up with driver
eye-tracking and hand-gesture recognition, thumb control s or gesture recognition used to select navigation , infotainment, audio , HVAC, and smartphone connectivity
function s.
"Hyundai's California Design Center has been turning
out some impressive work, and I think the HCD-14 is one
of their best," said Chris Poole, juror and Editor-at-Large
for Chicago-based Consumer Guide Auto.
"The ultra-clean coupe-like styling has
both flair and presence, and I
like the grille; it reminds
me of certai n early Ferraris. The interior is
wild, but I applaud
the lack of a center

stack-provided Hyundai has figured out new co ntrols
that are at least as user-friendly. If the next production
Genesis is anything li ke this stunner, I say, bring it on!"
More than two dozen jurors participated in a selection
process that involved a total of 23 vehicles, eac h introduced to North America during this season's auto shows
in Los Angeles, Detroit, Chicago, Toronto, and New York.

" It's exciti ng to see the ove rw helmin g positive response and feedback we have received for the HCD-14
Genesis Concept," said Chris Chapman, chief designer,
Hyund ai Des ign, North American Des ign Center.
" HCD-14 Genesis provides a glimpse of Hyundai 's future and showcases the emph as is we are placing on driving dynamics and technology. Winning the ' Concept Car
of the Year ' validates our design intuition as we take our
premium line-up to the next level of sophisticati on in
styling and technological prowess ."

•

•

•
4

Tech Net Times

Field Success Story
MODEL: GENESIS SEDAN
MODEL YEAR: 2011

• Technician performed touch screen calibration per
TSB# 1l-BE-015 .

SUBJECT:
Touchscreen Navigation Controls Not Functioning

CONDITION:
Customer states the navigation will not go past "agree"
and cannot change radio stations.
• When the navigation disclaimer screen comes up
technician pressed "Agree" and the system beeped
but nothing else happened.

• FM/AM and XM buttons worked, but radio stations
could not be changed once on the associated screens
• MapNoice, Dest, and Route buttons do nothing when
pressed.

• Map data appeared
• MapNoice, Dest, and Route buttons all functioned
correctly

continued on page 6

TechNet Times

5

Field Success Story

SERVICE PROCEDURE:

continued from page 5

1. Press "Agree".

• Now able to change radio channels

NOTE All pictures are from an Elantra (UD/MD)

•

2. Press the following sequence:

Naviagation Touch Screen
Recalibration

A. MAP VOICE x2 (press twice)
B. DEST x2 (press twice)

DESCRIPTION:

D. MAP VOICE x l (press once)

This potion of the article describes the procedure to
recalibrate the navigation touch screen.

E. DEST x2 (press twice)

APPLICABLE VEHICLES:

C. ROUTE x2 (press twice)

F. ROUTE x2 (press twice)

•

G. Repeat steps "d - f ' above until you

see"+" on the screen

Elantra (MD/UD), Tucson (LM), Genesis Coupe (BK),
Sonata (YF), Genesis (BH). Santa Fe (CM) with touch
screen navigation only.

•
6

Tech Net Times

3. If sucessful , the screen shown below will appear.

WARNING Press screen within 30 seconds to save
· settings.

6. Screen may momentaril y be blank. Wait until the

map is fully loaded

4. Press and hold "+" until it moves. Repeat until " +"

disappears.

5. After "+" disappears press the screen once to save

setting within 30 seconds.

'~-~.,--"~-·"
. ,,

~
:::.:----....

Wait for 30 seconds to cance

Tech e t Times

7

Service Bulletins and Campaigns
A listing of all Technical Service Bulletins and Campaign Bulletins released January- June 2013
Campaign Bulletins
13-01-001
13-01-002-1
13-01-003
13-01 -004
13-01-005-2
13-01-006-1
13-01-007
13-01-008
13-01-009
13-01-010
13-01-011
13-01-012
13-01-013
13-01-014
13-01-015
13-01-016
13-01-017
13-01-018
13-01-019
13-01-020
13-01-021-2
13-01-022-1
13-01-023
13-01-024

JANUARY
MARCH
JANUARY
JANUARY
FEBRUARY
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MARCH
MAY
APRIL
MAY
JUNE

•

2013 VELOSTER (FS) IPM SOFTWARE UPDATE (SERVICE CAMPAIGN TN?)
2013 SANTA FE SPORT MOPS UPDATE (SERVICE CAMPAIGN TN8)
VELOSTER REAR BRAKE CALIPER (SERVICE CAMPAIGN TN9)
VELOSTER REAR BRAKE CALIPER CABLE GU IDE (RECALL 107)
PANORAMA SUNROOF MOVING GLASS ASSEMBLY (RECALL 108) (REVISED)
VI EQUUS, BH GENESIS BRAKE FLUID REPLACEMENT (SERVICE CAMPAIGN TL6)
SANTA FE SPORT CLUSTER REFLASH (REVISED TO INCLUDE RETAIL VEH 'S (SERVICE CAMPAIGN TN6)
FUEL PUMP NOISE SERVICE PROCEDURE (SERVICE CAMPAIGN TM5)
VELOSTER (FS) VEHICLE TRACKING (SERVICE CAMPAIGN TMO)
ELANTRA SEDAN & COUPE FRONT BRAKE PAD (SERVICE CAMPAIGN TM3)
ELANTRA SUNVISOR DEFLECTION IMPROVEMENT (SERVICE CAMPAIGN TN1)
GENESIS COUPE SHIFT LEVER KNOB INSPECTION (SERVICE CAMPAIGN TN2)
GENESIS COUPE (BK) 3.8L ECM UPDATE (SERVICE CAMPAIGN TM8)
GENESIS COUPE (BK) 2.0L TURBO ECM UPDATE (SERVICE CAMPAIGN TM?)
TUCSON (LM) ECM & TCM UPDATE (SERVICE CAMPAIGN TM9)
2013 VELOSTER (FS) 1.6L ECM & TCM UPDATE (SERVICE CAMPAIGN TNO)
2013 MY ELANTRA (MD) (SERVICE CAMPAIGN TN3)
AZERA (HG) 3.3L ECM UPDATE (SERVICE CAMPAIGN TN5)
AUTOMATICTRANSAXLE TCM UPDATE (SERVICE CAMPAIGN TM6)
VELOSTER SOFTWARE UPDATE (NON-NAV) (SERVICE CAMPAIGN TM2)
STOP LAMP SWITCH REPLACEMENT (RECALL 110)
ELANTRA HEAD LI NER DEALER STOCK & RETAIL (RECALL 109)
2013 SANTA FE HEADLINER & SHADE GAP FIX (SERVICE CAMPAIGN TP1)
2013 SANTA FE OIL PAN INSPECTION AND REPLACEMENT (SERVICE CAMPAIGN TP2)

•

AT - Automatic Transaxle
13-AT-001
13-AT-002
13-AT-003
13-AT-004
13-AT-005-1
13-AT-006
13-AT-007
13-AT-008
13-AT-009
13-AT-010