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· ovOTA
PRODUCT SUPPORT DIVISION

Volume: XIX
Number: TC12-042
Date: 12114/2012
__LActlon
X Retain
Information
-

INTEROFFICE MEMORANDUM
To:

All Toyota Region/Private Distributor General ManagersNice Presidents

From:

Bob Waltz,
Vice

Subject:

Special Service Campaign (SSC) COW
Certain 2013 Model Year Scion FR-S Vehicles
Registered in the 12 CA Emission Standard States
Engine Control Module (ECM) Update

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Presidfnt.P:C,~Quality and Service Support

Background
On certain 2013 Model Year Scion FR-S vehicles, the On Board Diagnostics II (OBD-11) System may need to
be updated to meet the regulations set forth by the California Air Resources Board (CARS). An update for
the Engine Control Module (ECM) to improve the monitoring parameters within the OBD-11 system is now
available. The correction ensures that the "Check Engine Light" will illuminate should an abnormal condition
develop (such as the engine coolant not reaching or maintaining the proper operating temperature).
States that have adopted the CARS emission standards ("12 GARB States") for the 2013 Model Year
and covered by this campaign: CA, CT, MA, MD, ME, NJ, NY, OR, PA, RI, VT and WA.
This condition does not affect fuel economy or vehicle performance.
Remedy
Any authorized Scion or Toyota dealer will inspect the calibration of the Engine Control Module (ECM) and if
necessary update the ECM at no charge to the customer.
Th e following information is provided to inform you and your dealers of this campaign and your degree of
invo lvement.

1. Dealer Notification
The attached dealer letter will be sent to all Scion and Toyota dealers in mid-December 2012.
2. Owner Notification
The owner notification will commence in mid-December 2012.
Please note that only owners of vehicles currently registered in the 12 CARS States are covered by this
campaign and will be notified. If a dealer is contacted by an owner who has not yet received the
notification, please instruct the dealer to verify coverage by confirming through Dealer Daily/TIS.
Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
3. Region/District Summary Reports
We have enclosed the following Special Service Campaign (SSC) Reports in the Region/Private
Distributor (PD) Service Manager/Customer Service Operations Manager/Director of Service package.
• Region/PD Summary Report that provides an overview of the entire Region/PD for this SSC.
• A District Summary Report that indicates the number of covered vehicles per dealership in each
district for this SSC.

· s1c cow - R -

Page 2

4. Number of Covered Vehicles
There are approximately 2,700 Scion FR-S vehicles (2013 Model Year) currently registered in the 12
CARB States and covered by this SSC.
5.

Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard,
all media contacts must be directed to Brian Lyons (310) 468-2552 in Toyota Corporate
Communications. (Please do not provide this number to customers. Please provide this number to
media associates only.)

The attached dealer notification letter contains additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed
regarding this subject.
Thank you for your cooperation.
Enclosures
cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/DirectorsNPs
Region/Private Distributor Parts Managers/DirectorsNPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
All NAPC General Managers
All TMS Sales Administration Managers
All TMS Product Quality & Service Support Managers
All Field Product Engineers

M.
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B.
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Bevan
Borst
Bracken
Brough man
Bryan
Burns
Camden
Carter
Christoff
Coetzee
Colon
Colvin
Daly
Dane
Daverio

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Depew
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Fay
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Fogg
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Hancock
Hanson
Hare
Heyer
Hicks
Higgins
Hirata

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Hostetter
Inaba
Ito
Katayama
King
Kosugi
Lang
Lending
Lentz
Lofaso
Lyons
Marsh
Matsuda
Michels
Mita

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Moses
Murtha
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Peacock
Perez
Pettitt
Pflughaupt
Reding
Reynolds
Sakai
Sciumbato
Siddiqi
Smith
Specht

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Stempkowski
Swartz
Templin
Tetherow
Tojo
Turner
Ura
Uribe
Vaish
Waltz
Warrick
Zellers

•

•
Toyota Molor Sales, U.S.A., Inc.
19001 South Western Avenue
Torrance. CA 90501
(310) 468-4000

To:

All Toyota Dealer Principals, Service Managers, Parts Managers
Located in the 12 GARB States

Subject:

Special Service Campaign (SSC) COW
Certain 2013 Model Year Scion FR-S Vehicles
Registered in the 12 CA Emission Standard States
Engine Control Module (ECM) Update

Background
On certain 2013 Model Year Scion FR-S vehicles, the On Board Diagnostics II (OBD-11) System may need to
be updated to meet the regulations set forth by the California Air Resources Board (GARB). An update for
the Engine Control Module (ECM) to improve the monitoring parameters within the OBD-11 system is now
available. The correction ensures that the "Check Engine Light" will illuminate should an abnormal condition
develop (such as the engine coolant not reaching or maintaining the proper operating temperature).
States that have adopted the CARS emission standards ("12 GARB States") for the 2013 Model Year
and covered by this campaign: CA, CT, MA, MD, ME, NJ, NY, OR, PA, RI, VT and WA.
This condition does not affect fuel economy or vehicle performance.

Remedy
Any authorized Scion or Toyota dealer will inspect the calibration of the Engine Control Module (ECM) and if
necessary update the ECM at no charge to the customer.
The following information is provided to inform you and your dealers of this campaign and your degree of
involvement.

1. Owner Notification
The owner notification will commence in mid-December 2012.
Please note that only owners of vehicles currently registered in the 12 GARB States are covered by this
campaign and will be notified. If a dealer is contacted by an owner who has not yet received the
notification, please verify coverage by confirming through Dealer Daily/TIS. Dealers should perform
the procedure as outlined in the Technical Instructions located on TIS.

2. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers perform the SSC Remedy on any covered
New or Used Vehicle in dealer inventory that is covered by this SSC prior to customer delivery.
3. Toyota Rent-A-Car (TRAC) Vehicles
Toyota requests that dealers verify whether their TRAC vehicles are covered by SSC COW. If a vehicle
is covered, please perform the remedy prior to renting the vehicle to a customer.
4. Dealer Summary Reports
Summary Reports, containing the number of covered vehicles in your dealership's primary marketing
area , have been enclosed in the dealer package. (Please verify eligibility by confirming through Dealer
Daily or TIS prior to performing repairs.)

'

· SSC COW - D - Page 2
5. Number and Identification of Covered Vehicles
There are approximately 2,700 Scion FR-S vehicles (2013 Model Year) currently registered in the 12
CARS States and covered by this SSC.
WMI

MY

VOS

JF1

2013

ZNAA1

START
1700031
2700032

FINISH
1707728
2707727

Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an
owner who has not yet received the notification, please instruct the dealer to verify coverage by
confirming through Dealer DailynlS. Dealers should perform the procedure as outlined in the