®TOYOTA
T-SB-0043-14

Rev1

Technica l Service Bulletin

July 7, 2014

Immobilizer and Smart Key Reset
Service
Category

Vehicle Interior

Section

Theft Deterrent/Keyless Entry

Market

USA

Toyota Supports ~
ASE Certification -

Applicability
YEAR(S)

MODEL(S)

1998 - 2015

4Runner, Avalon ,
Avalon HV, Camry ,
Camry HV, Corolla ,
Corolla BR-Prod , FJ
Cru iser, Highlander,
Highlander HV, Land
Cruiser, MR2 Spyder,
Matrix, Prius, Prius
C, Prius PHV, Prius
V, RAV4 , RAV4 EV,
Sequoia , Sienna,
Solara, Tacoma ,
Tundra, Venza , Yaris

ADDITIONAL INFORMATION

REVISION NOTICE
July 25, 2014 Rev1:
• Sections 1, 2, and 3 have been updated .
Any previous printed versions of this bulletin should be discarded.

SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. SS003-01 .
• Applicability has been updated to include 1998 - 2015 applicable model year vehicles.
Service Bulletin No. SS003-01 is Obsolete and any printed versions should be discarded. Be sure
to review the entire content of this bulletin before proceeding .

© 2014 Toyota Motor Sa les, USA

Page 1 of 22

@TOYOTA

T-SB-0043-14

Rev1

July 7, 2014

Page 2 of 22

Immobilizer and Smart Key Reset

Introduction

The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. Once the system is reset , all previously registered keys will be erased . Follow
the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system .
NOTE
There are new security provisions required to obtain a Reset Pass-Code. It is critical that the
instructions for this new process are reviewed BEFORE attempting to get a Pass-Code in the
new system.

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

N/A

Not Applicable to Warranty

-

-

-

-

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

QTY

TS2UNIT

Techstream 2.0*
Techstream Lite

PART NUMBER

ADE

TSLITEPOLR01

* Essential SST.

NOTE
• Only ONE of the Techstream units listed above is required .
• Software version 9.10.037 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.

© 2014 Toyota Motor Sales, USA

1

@TOYOTA

Rev1

T-SB-0043-14

July 7, 2014

Page 3 of 22

Immobi lizer and Smart Key Reset

Service Bulletin Overview

1. Review the veh icle application chart in the Techn ical Information System (TIS) to verify the
vehicle is capable of being reset.
Refer to the Toyota I Scion Vehicle Support chart located on TIS , under Diagnostics Immobilizer Reset - Reference Documents.
2. Review the new security authorization process and chose the option that best supports your
dea ler situation .
3. Follow the Techstream and TIS screenshots to obta in the Pass-Code needed to open registration
for Immobilizer and Smart Key programming .
NOTE
Some early ECM based Immobilizers cannot be reset using Techstream. For these vehicles , do
the following:
• Identify the vehicle using the Toyota I Scion Vehicle Support noted above.
• Refer to the most recent PANT bulletin for instructions.

© 201 4 Toyota Motor Sales, USA

@TOYOTA

T-SB-0043-14

Rev1

July 7, 2014

Page 4 of 22

Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code

An improved security measure has been implemented in TIS that requires a secondary approval by
dealer management each time an Immobilizer or Smart Key Reset request is submitted . Please
review the following flow chart and become familiar with the options outlined prior to attempting
a vehicle reset.
Figure 1. Immobilizer Reset Process

RE QUESTOR

Login to TIS and Navigate to TIS >
Diagnostics > Immobilizer Reset

Re-enter TIS password into
Immobilizer Reset portlet

Complete Immobilizer Reset
form and acknowledge Positive
Identification Policy

Confirm Approving Managers

APPROVING MANAGER

t---+--+--tl~

Login to TIS and Access
Approved lnbox Message

Login to TIS and Access Approval
Request lnbox Message

Confirm Request details,
acknowledge Request Approval
Policy, and Approve Request

Confirm detail and select
"Immobilizer Reset" link

Re-enter TIS password into
Immobilizer Reset portlet

Complete Remaining TIS and
Techstream Smart Code Reset
procedures as usual

REQUESTOR
APPROVING MANAGER
Steps introduced
July 5, 20 14

© 2014 Toyota Motor Sales , USA

®TOYOTA

Rev1

T-SB-0043-14

July 7, 2014

Page 5 of 22

Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code (Continued)

Key Points :
• The Reset request can be submitted from the Techstream in the vehicle, or on TIS before the
vehicle is available.
• A single management approval can be used multiple times for the same VIN as needed until the
vehicle repair is completed.
• Each Reset attempt for the same VIN will generate a new Seed Number and a unique
Pass-Code .
• The request and approval hand-off between technician and management is done on the TIS
home page inbox accessed at each individual's location (Techstream , office, etc .).
Main Steps :
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TIS In-Box Message and Approve
2. Perform Reset with Techstream
A. Access Approval In-Box Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval before vehicle is accessed (as per above Main Steps)
2. Request and receive approval from Techstream after entering the reset utility
3. Repeated reset attempts with Techstream by accessing the single approval file
Approving Managers:
Once the Pass-Code Request form has been completed an approval request will be sent to all
approving managers. Dealership personnel with the following job titles in "Staffmaster" are granted
Pass-Code approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts
Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager, Shop Foreman,
Diagnostic Specialist, Team Leader Each dealer must have at least 2 enrolled managers in order to access
any Pass-Codes.

© 2014 Toyota Motor Sales , USA

@TOYOTA

T-SB-0043-14

Rev1

July 7, 2014

Page 6 of 22

Immobilizer and Smart Key Reset

Section 1: Security Authorization for the Reset Pass-Code (Continued)
NOTE
Once a Reset is completed, it may be necessary to enter an "Immobilizer Key Registration" or a
"Smart Key Code Registration" utility to program the new keys. Early Immobilizer systems may be
ready to accept keys immediately after the Reset if the security light flashes a 2-digit code (such
as 21 or 22). Refer to the applicable Repair Manual for details.

Please review the Techstream and TIS screenshots in this bulletin to become familiar with the
new management authorization process flow.
Section 2: Reset Approval Request (TIS Pre-Approval)

1. Open TIS and enter the Diagnostics and Immobilizer Reset tabs. Login using your password.
Figure 2.

Key Co de Reset

Receiv e a Passcode
Immobi lizer and Smart Ke y Code Reset al lows the registration of a new Master
Key even if all original Ma ster Keys. are lost. Once the Immobilizer and/or Smart
Key Code is reset, all prev iously registered k ey codes wi ll be erased.
Re-enter your Password below to proceed to the Immobilizer and Smart Key Code
Reset form .
Password : l~-----~I

© 2014 Toyota Motor Sales, USA

@TOYOTA

Rev1

T-SB-0043-14

Page 7 of 22

July 7, 2014

Immobilizer and Smart Key Reset

Section 2: Reset Approval Request (TIS Pre-Approval) (Continued)

2. Enter the information requested , check all 4 boxes below Positive Identification Policy, then
click Next.
Figure 3.
~

0 l..ibrary

l

~

~

~

0 Tech Assistance

~

ScanTool

0

Caltbrat:Jons

.

J:mmobillzer Reset

f

Ke" Code

Telemabcs

.,

Ke y Code Reset

Please comp lete the following fields to receive a passcode.
Dealer Code :

Dealer Name:
Technician Name:
" Vehicle VIN:

~

c::::J C=:J

~--~ (17 digit VIN)

* Repair Order/ Parts Invoice Number:
~------~

• customer Last Name:

~------~

Positive Identifi a ion Poli

I •.., rI

I have venfied the customer's authority to obtain vehicle security information for this vehicle .
I have venfied the customer's full legal name and confirmed the ir identity with a valid picture lD .

r
•r
*

( ~)

I have or will visually confirm the vehicle's registration document and ownership .
I agree to the TIS Terms and Conditions .
- Indicates Requi red Field(s)

~

Details of this t ransaction w ill be included in the Monthly Vehicle Security Transactron Report sent t o the Dealer GM . Also, a log
of each tra nsaction is sent t o the National rnsurance Crime Bureau.

3. A minimum of two managers are required to be selected . Once two or more managers are
selected , click Submit to continue. Each request is required to be approved by one manager.
Once manager approval is received , continue to Section 5, "Receipt of Pass-Code."
Figure 4.

Select a minimum of two managers from the list betow and click Submit to
continue. Each request requires approval from one manager.