NHTSA ID Number: 10060685
Manufacturer Communication Number: TC13-020
TSB/Document Date: 2016-03-31
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TOYOTA
PRODUCT SUPPORT DIVISION
INTEROFFICE MEMORANDUM
To :
All Toyota Region General ManagersNice Presidents
From :
Bob Waltz ,
Vice President, Product Quality and Service Support
Subject:
Limited Service Campaign - BST - Phase 1, 2, & 3
Multiple Models and Model Yea rs
Smart Stop Technology
Volume : XIX
Number: TC13-020
Date: 3/31 /2014
_LAction
_L Ret ain
Information
On July 24 , 2013 the settlement of claims for Economic Loss arising from allegations of unintended acceleration
was approved . As part of the settlement Toyota will be launching the third phase of a Limited Service Campaign
to install Smart Stop Technology on March 31, 2014, for the following models :
Phase
Model
Year
1
20092010
20092010
20082010
2
3
20082010
20062010
20032009
20072010
Model
Appx. Number
of Covered
Vehicles
Corolla
843 ,300
Corolla
Matrix
Land
Cruiser
85 ,200
8,600
Highlander
277 ,900
RAV4
761 ,000
4Runner
603 ,100
Tundra
477 ,500
Production Range
Software
Availability
Date
LSC
Expiration
Date
Late July, 2007 through Late
December, 201 O
Early January, 2008 through Early
December, 2010
Early September, 2007 through
Early August, 2010
8/7/2013
8/7/2015
Early March , 2007 through Early
September, 2010
Late July, 2005 through Early
September, 2010
12/11 /2013
12/11/2015
Mid-May, 2002 through MidAugust, 2009
Late October, 2006 through MidAugust, 2010
3/31/2014
3/31 /2016
Background
As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model
and model year vehicles . This feature will cut engine power in case of simultaneous application of both the
accelerator and brake pedal at certain speeds and in certa in driving conditions .
Refer to Appendix A for a summary of models which previously received Smart Stop Technology under Safety
Recall 90L.
Limited Service Campaign (LSC) Remedy
Any authorized Toyota dealer will update the ECM with Smart Stop Technology at NO CHARGE to the vehicle
owner. This LSC will be available for 2 years from the availability of the Smart Stop Technology, please
refer to the table above for model specific expiration dates.
,•
LSC BST - R - Page I 2
1.
Phase 3 Dealer Letter Mailing Date
The attached Dealer Letter will be sent to all Toyota dealers on March 31 , 2014 .
2.
Reference Information for Owners
All affected Customers were sent notification of the settlement terms by the court-appointed administrator,
Gilardi & Company. No direct mailing from Toyota announcing this LSC will be issued at this time. Updates
on availability of Smart Stop Technology and other settlement details will be posted on the settlement
website, www.ToyotaELSettlement.com . Customers with questions about the settlement should be directed
to the settlement website, www.ToyotaELSettlement.com , or asked to call 877-283-0507 .
3.
Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction , Toyota requests that dealers conduct this LSC remedy on any used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
4.
Number and Identification of Covered Vehicles
There are approximately 3.0 Million Toyota vehicles covered by this LSC . The entire LSC covers
approximately 3.2 Million Toyota and Lexus vehicles.
The attached Dealer Notification Letter contains additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation .
Enclosures
cc:
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/DirectorsNPs
Region/Private Distributor Parts Managers/DirectorsNPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
Field Product Engineers
TOYOTA
Toyota M otor Sales, U.S.A., Inc.
19001 South Western Avenue
Updated 3/31/201 4 - Phase 3 Added
Updated 12/11 12013 - Phase 2 Add ed
Torrance. CA 90501
(3 10) 468-4000
Previous versions of these documents should be discarded .
To :
All Toyota Dealer Principals , Service Managers, and Parts Managers
Subject:
Limited Service Campaign - BST - Phase 1, 2, & 3
Multiple Models and Model Years
Smart Stop Technology
On July 24 , 2014 the settlement of claims for Economic Loss arising from allegations of unintended acceleration
was approved. As part of the settlement Toyota will be launching the third phase of a Limited Service Campaign
to install Smart Stop Technology on March 31, 2014 for the following models :
Phase
Model
Year
1
20092010
20092010
20082010
2
3
20082010
20062010
20032009
20072010
Model
Appx. Number
of Covered
Vehicles
Corolla
843 ,300
Corolla
Matrix
Land
Cruiser
85 ,200
8,600
Highlander
277 ,900
RAV4
761 ,000
4Runner
603 ,100
Tundra
477,500
Production Range
Software
Availability
Date
LSC
Expiration
Date
Late July, 2007 through Late
December, 2010
Early January, 2008 through Early
December, 2010
Early September, 2007 through
Early Auqust, 2010
8/7/2013
8/7/2015
Early March , 2007 through Early
September, 2010
Late July, 2005 through Early
September, 2010
12/11 /2013
12/11 /2015
Mid-May, 2002 through MidAugust, 2009
Late October, 2006 through MidAugust, 2010
3/31/2014
3/31 /2016
Background
As part of the settlement described above, Toyota will install Smart Stop Technology on the above listed model
and model year vehicles . This feature will cut engine power in case of simultaneous application of both the
accelerator and brake pedal at certain speeds and in certain driving conditions.
Refer to Appendix A for a summary of models which previously received Smart Stop Technology under Safety
Recall 90L.
Limited Service Campaign (LSC) Remedy
Any authorized Toyota dealer will update the ECM with Smart Stop Technology at NO CHARGE to the vehicle
owner. This LSC will be available for 2 years from the availability of the Smart Stop Technology, please
refer to the table above for model specific expiration dates.
LSC BST - D - Page I 2
1. Reference Information for Owners
All affected customers were sent notification of the settlement terms by the court-appointed administrator,
Gilardi & Company. No direct mailing from Toyota announcing this LSC will be issued at this time . Updates
on availability of Smart Stop Technology and other settlement details will be posted on the settlement
website , www.ToyotaELSettlement.com . Customers with questions about the settlement should be directed
to the settlement website , www.ToyotaELSettlement.com , or asked to call 877-283-0507 .
2.
Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction , Toyota requests that dealers conduct the LSC remedy on any used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
3.
Number and Identification of Covered Vehicles
There are approximately 3.0 Million Toyota vehicles covered by this LSC . The entire LSC covers
approximately 3 .2 Million Toyota and Lexus vehicles . V!Ns will be loaded on TIS under BST.
The following tables describe Phase 1, 2 , & 3 vehicles (Phase 3 Highlighted in Red).
MODEL
WMI
Land
Cruiser
JTM
2008-2010 Land Cruiser Vehicles - Approx. UIO: 8,600
MY
VOS
START FINISH
MODEL WMI MY
VOS
START
FINISH
2009 HY05J 5003275 5004872
4000109 4002231
2008
Land
HY05J 5000126 5003274
JTM
4002769 4002898
cruiser
2010 HY7AJ
2009
4002232 4002768
5004875 5006774
2009-2010 Corolla Vehicles - Approx. UIO: 843,300
MODEL
WMI
1NX
Corolla
2T1
MY
VOS
BE40E
2009
BU40E
BE4EE
2010
BU4EE
BE40E
2009
BU40E
START
Z001001
Z001002
Z165306
Z165312
C001043
C001054
FINISH
Z163790
Z165305
Z342642
Z386543
C030479
C191051
MODEL
Corolla
WMI
MY
VOS
BE4EE
2T1 2010
BU4EE
BL40E
2009
BL40E
JTD
BU4EE
2010
BU4EE
START
C030504
C185955
9013744
J000111
9093922
J054618
FINISH
C046545
C535879
9095008
J055039
9123428
J088021
START
C030606
C191054
C011822
C005690
FINISH
C046553
C535870
C019001
C006442
2009-2010 Corolla Matrix Vehicles - Approx. UIO: 85,200
MODEL
WMI
Matrix
2T1
MY
VOS
GE40E
KE40E
2009
KU40E
LE40E
START
C001023
C001042
C001057
C001017
FINISH
C005748
C030591
C191049
C011935
MODEL
WMI
Matrix
2T1
MY
VOS
KE4EE
KU4EE
2010
LE4EE
ME4EE
LSC BST - D - Page I 3
LSC BST - D - Page 3
2008-2010 Highlander (Non Hybrid) - Approx. UIO: 277,900
MODEL
WMI
MY
VOS
BK3EH
DK3EH
EK3EH
JK3EH
Highlander STD 2010 KK3EH
XK3EH
YK3EH
ZA3EH
ZK3EH
START
FINISH
S001052
S001067
S001051
S005002
S003272
S001026
S001030
S001019
S001020
S040990
S040994
S008434
S041004
S023998
S005688
S023997
S007588
S024000
MODEL
WMI
MY
VOS
DS41A
DS42A
DS43A
2008 DS44A
ES41A
ES42A
ES43A
DA41A
DS41A
DS42A
2009 DS43A
DS44A
Highlander JTE
ES41A
ES42A
ES43A
BK3EH
DK3EH
EK3EH
KK3EH
2010
XK3EH
YK3EH
ZA3EH
ZK3EH
START
FINISH
2000112
2000113
2000132
2000303
2000106
2000114
2000123
2000103
2068119
2068474
2068125
2068477
2109861
2109857
2109855
2149446
2151444
2151449
2094137
2094130
2094134
2008099
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TSB/Document ID: TC13-020
Replacement Service Bulletin Number:
MFR Communication Date: 2014-03-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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