as Needed

Avalon

CTS

V"

V"

V"

V"

V"

V"

V"

Denso

V"

V"

V"

V"

V"

V"

CTS

V"

V"

V"

V"

V"

vt
vt

V"

Sports
Pedal**

Replace the factory
installed metallic
accelerator sports
pedal foot pad with a
newly desiqned one

V"

V"

V"

V"

V"

V"

Denso

V"

V"

V"

V" :t

V"

V"

CTS

V"

V"

V"

V" :t

V"

V"

Denso

V"

V"

V"

CTS

V"

V"

V"

Prius

Denso

V"

V"

V"

Tacoma

Denso

V"

V"

Tundra

CTS

V"

V"

Venza

Denso

4Runner

Denso

V"
V"
V"
V"
V"

V"
V"
V"
V"
V"

Camry

Corolla &
Matrix

Highlander

CTS
RAV4
Denso
Land
Cruiser
*

Denso

Some supplemental templates may not have the stamping.

** Factory Installed Metallic Sports Pedal - Safety Recall 90L Phase

V"

V"
V"

V"

V"

V"

V"
V"
V"
V"
V"

:I: Part number is specific to Corolla & Matrix.
t Non-Hybrid Camry Vehicles ONLY.

®TOYOTA
Limited Service Campaign - BST
Multiple Models and Model Years
Smart Stop Technology

Customer Frequently Asked Questions
Updated March 31 , 2014 (Phase 3)
Updated December 11 , 2013 (Phase 2)
Published August 1, 2013 (Phase 1)
We are provid ing the following information to keep you informed of the Limited Service Campaign details.
Q1:
A 1:

What is Toyota offering and why?
On July 24 , 2013 a settlement of claims for Economic Loss arising from allegations of un intended
acceleration was approved. As part of the settlement, Toyota will initiate a Limited Service Campaign (LSC)
to install Smart Stop Technology on the models listed in the following table . This feature will cut engine
power in case of simultaneous application of both the accelerator and brake pedals at certain speeds and
under certain driving conditions. This LSC will be available for 2 years from the availability of the Smart Stop
Technology for each applicable model. Please refer to the following table for model specific expiration dates.
Phase

1
2
3
Q2:
A2 :

Model Year

Model

Appx. UIO

2009-2010
2009-2010
2008-2010
2008-2010
2006-2010
2003-2009
2007-2010

Corolla
Corolla Matrix
Land Cruiser
HiQhlander
RAV4
4Runner
Tundra

843 ,300
85 ,200
8,600
277 ,900
761 ,000
603 ,100
477,500

Software
Availability Date

LSC Expiration
Date

08/07/2013

08/07/2015

12/11 /2013

12/11/2015

3/31/2014

3/31 /2016

How does the Smart Stop Technology operate?
Smart Stop Technology cuts engine power in case of simultaneous application of both the accelerator and
brake pedals at certain speeds and in certain driving conditions.

When Smart Stop Technology is engaged , engine output is cut to the idle position , reducing the load on the
brakes. System logic helps ensure Smart Stop does not engage when it is not needed or might be
inconvenient in certain driving conditions .
For example, the system will not activate in 4WD vehicles while driving in the low range . This system also
allows the driver, for instance, to depress the brake pedal in conjunction with the accelerator pedal when
starting on a steep hill . No matter the situation , activation is canceled when the brake pedal is released.

Page 1 of 2

© 2014 Toyota Motor Sales , USA

Q3:
A3 :

Which and how manv vehicles are covered bv this Limited Service Campaign?
There are approximately 3.0 Million Toyota vehicles cove red by this LSC . Th e entire LSC covers
approximately 3.2 Million Toyota and Lexus veh icles . Please refer to the following table for model specific
details.
Phase Model Year

1
2
3
Q3a:
A3a :

Model

2009-2010
Corolla
2009-2010 Corolla Matrix
2008-2010 Land Cruiser
2008-2010
Highlander
2006-2010
RAV4
2003-2009
4Runner
2007-2010
Tundra

Late July, 2007 through Late December, 2010
Early January, 2008 throuqh Early December, 2010
Early September, 2007 through Early August, 2010
Early March , 2007 throuqh Early September, 201 O
Late July, 2005 through Early September, 2010
Mid-May, 2002 throuqh Mid-Auqust, 2009
Late October, 2006 through Mid-August, 2010

Appx.
UIO
843 ,300
85 ,200
8,600
277 ,900
761 ,000
603, 100
477 ,500

Are there any Lexus or Scion vehicles covered by this Limited Service Campaign?
Yes , please reference the following table for Lexus models covered by this Limited Service
Campaign .

Phase Model Year

Model

2008 -2010
2010

LX 570
RX 350

1

Production Date Range

Appx.
UIO
Mid-July, 2007 through Early May, 2010
13,800
Early December, 2008 throuqh Early September, 2010 131 ,800
Production Range

Q4:
A4 :

How will Toyota notify owners about this Limited Service Campaign?
Starting in early February 2013 , owner notifications were mailed to owners by the court appointed
administrator, Gilardi and Company. Approximately 22 million notices were mailed to Toyota and Lexus
customers informing them of the settlement. In early March 2013 , notice of the settlement was also run in
select U.S. publications along with banner ads wh ich were posted on the internet.

Q5:
A5 :

How long will it take to install the Smart Stop Technology software?
The software installation will take approximately 45 minutes. However, depending upon the dealer's work
schedule , it may be necessary to make your vehicle available for a longer period of time .

Q6:
A6:

When does this Limited Service Campaign expire?
This LSC will be available for 2 vears from the avai/abilitv of the Smart Stop Technolog y. Please refer to the
table in A 1 for model specific expiration dates. Any authorized Toyota dealer will install the Smart Stop
Technology at no charge to the vehicle owner prior to the model specific expiration date.

Q7:
A7 :

What if an owner has additional questions or concerns about the LSC?
Owners with questions or concerns are asked to please contact the Toyota Customer Experience Center at
1-888-270-9371 Monday through Friday , 5:00 am to 6:00 pm , or Saturday 7:00 am through 4:00 pm Pacific
Time .

QB:
A8 :

What if an owner has additional questions or concerns about the settlement?
Inquiries regarding the settlement should be directed to the court-appointed administrator, Gilardi &
Company. Customers with questions about the settlement should be directed to the settlement website ,
www.ToyotaELSettlement.com , or asked to call 877-283-0507 .

Page 2 of 2

© 2014 Toyota Motor Sales , USA

IMPORTANT UPDATE MARCH 31, 2014

TECHNICAL INSTRUCTIONS
FOR
LIMITED SERVICE CAMPAIGN BST
SMARTSTOPTECHNOLOGY(ECM)REFLASH
2009-2010 COROLLA
2009-2010 COROLLA MATRIX
2008-2010 LAND CRUISER
2006-2010 RAV4
2008-2010 HIGHLANDER
2003-2009 4RUNNER
2007-2010 TUNDRA

UPDATED MARCH 31, 2014
Update 3/31/2014
- The Tl has been updated to include the calibrations for the third phase of vehicles.
(SECTION II and SECTION V)

Update 12/11/2013
- The Tl has been updated to include the calibrations for the second phase of vehicles.
(SECTION II and SECTION V)

I.

OPERATION FLOW CHART
Verify Vehicle Eligibilitli
1. Check the VIN range .
2. Check the TI S Vehicle Inquiry
System.

~ Not

Co ve re d -

No furthe r action required .

l
Verify the ECM Calibration ID (CID).
I
Current CID

•

Reflash the ECM with the NEW
Override System software and install
an Authorized Modification Label.

New CI D

Campaign completed , return the
vehicle to the customer.

II.

IDENTIFICATION OF AFFECTED VEHICLES
2009-2010 Corolla Vehicles
MODEL

WMI

1NX
Corolla
2T1

MY

VOS

BE40E
2009
BU40E
BE4EE
2010
BU4EE
BE40E
2009
BU40E

START

FINISH

Z001001
Z001002
Z165306
Z165312
C001043
C001054

Z163790
Z165305
Z342642
Z386543
C030479
C191051

MODEL

Corolla

MY

WMI

VOS

BE4EE
2T1 2010
BU4EE
BL40E
2009
BL40E
JTD
BU4EE
2010
BU4EE

START

FINISH

C030504
C185955
9013744
J000111
9093922
J054618

C046545
C535879
9095008
J055039
9123428
J088021

2009-2010 Corolla Matrix Vehicles
MODEL

WMI

Matrix

2T1

MODEL

WMI

MY

VOS

GE40E
KE40E
2009
KU40E
LE40E

START

FINISH

C001023
C001042
C001057
C001017

C005748
C030591
C191049
C011935

MODEL

Matrix

WMI

2T1

MY

VOS