Service Bulletin

Mazda North American Operations
Irvine, CA 92618-2922

8 ....

!!!!!a~!!!!!a
I I 111iii161_...

© 2013 Mazda Motor of America, Inc.

Subject:

Bulletin No:

09-015/13

Last Issued:

05/07/2013

TOMTOM NAVIGATION SYSTEM SERVICE INFORMATION

BULLETIN NOTE
• This bulletin supersedes the previous bulletin 09-041/12, issued on 10/19/2012. The APPLICABLE
MODEL(S)NINS has been revised.
• Changes are noted below in Red beside the change bar.

APPLICABLE MODEL(S)NINS
2013 Mazda3
2014 Mazda6
2013-2014 CX-5
2013 CX-9

DESCRIPTION
The Navigation system support for diagnostics, parts authorization, and parts exchange require contacting the
proper source.

• TomTom Navigation Help Desk at 866-486-6866 from 7am-11pm (M-F) and 9am-8pm (Sat) Eastern Standard Time.
NOTE:

One of the first steps for troubleshooting the navigation system is for the customer to call Tom Tom.
If the Tom Tom call center cannot solve the customer's problem, they will provide a case number to
the customer that can be referred to if needed. Service Advisors should get this case number from
the customer if the vehicle comes into the dealer for further diagnosis so the technician can have it
when calling TomTom.

Exchange TomTom navigation units are shipped from United Radio with a brand new SD card installed. The
original navigation unit should be returned with the original SO card installed inside the navigation unit. DO NOT
reuse the original SO card with the new navigation unit.
• If the customer has previously updated his/her map or purchased any content:
They can download the purchased content to the new SO card at no additional cost. If the customer has
questions, refer them to www.mazdausa.com/navigation.
If the customer had previously set favorite locations or other settings, they will need to enter the changes
again.
The new SO card comes with a new Latest Map Guarantee (LMG). If the customer does not have an
active update subscription, they can download the latest map using LMG.

Page 1 of 2
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by "do-it-yourselfers." Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

Bulletin No: 09-015/13

Last Issued: 05/07/2013

© 2013 Mazda Motor of America, Inc.

• If the customer has NOT updated his/her map or purchased any content:
They do not need to update the SO card, it will function as is. If the customer had previously set favorite
locations or other settings, they will need to enter the changes again.
The new SO card comes with a new Latest Map Guarantee (LMG). The customer can download the latest map using LMG.

NOTE: Make sure that the original SO card is returned with the original unit. The navigation unit serial numb('lr
is recorded on the SO card and will be checked. If the orginal card is not returned with the unit, the
. \ . ..
, ,, .
core will not be considered compl(?te.
.
·..~~··. 3. .;:, . !" !:·. ~.
··~
.,
}_ ""
~·
~:':.1.:~. :' ~-;.
~f'
For Tom Tom user gwdes and update resources, refer to www.mazdausa.com/nav1gation.
l,

'..

. ...

..

:.;,)·

·i

Page 2 of2

201LI mazoa&, CX-5

77RE PRESSURE MAINTENANCE MONffOR

Some customers may complain about a TPMS malfunction when they see the "Tire Pressure Increase Pressure"
message displayed in the Instrument Cluster Multi-Information Display. This message is a preset service reminder to
check the tire air pressures. It is not a low tire pressure warning or a TPMS malfunction.
Multi-Information
Display

INFO Switch

The Tire Pressure Maintenance Monitor factory default setting is OFF. The customer
can turn it ON and set the time.
The Maintenance Monitor may have been turned ON during PDI without the customer's
knowledge; consequently, when the preset time period elapsed, the customer could
misinterpret the message as a TPMS malfunction.
Tire Pressure Maintenance Monitor Reset
1. Use the steering wheel INFO switch to navigate to the "Maintenance" section of the

Tire Pressure
Maintenance Display

Multi-Information Display.
2. Select "Tire Pressure"
3. Select "Set Time"
4. Set new values (if current values are being reused, skip to the next step)
5.

Press the INFO button

Turn Tire Pressure Maintenance Monitor OFF
1. Use the steering wheel INFO switch to navigate to the "Maintenance"

2.
3.

th~~M;u~ltl:·-l~n:fo:r:m:a:t~io:n~D~i:s~pl~a:y~.- - - - - - - - - - - - -

.±I Back
Set Time
v-OFF

section of
Select "Tire Pressure"
Select OFF

NOTE: If tire pressure adjustment is necessary, TPMS initialization is also required:

1

Push and hold the TPMS "SET" switch (left side of dash) until the TPMS warning light(l)·in the instrument cluster
flashes twice and a beep sound is heard once.

•

201LI mazoa6, CX:-5
!WA/NTENANCE MONnD
When perf orm in g non-maintenance relat ed repai rs on a veh icle equ ipped with a Multi-Information Display, it is a good
practice t o check th e Maintenance Monitor remaining time and dis t ance. If th e rema inin g time and/or distance shows that
service wi ll be required soon, inform the customer of the needed service during the current dealer vis it. This prac ti ce wi ll
preve nt an unnecessary customer return trip to your dealer.

Multi-Information
Display

The Maintenance Monitor factory defau lt setting is OFF. If the customer turned it
ON, check the remaining time and distance.

Check Maintenance Monitor Remaining Time and Distance
1.
2.

Use the steering whee l INFO switc h to navigate to the "Maintenance" section of the
Multi-Information Display.
Se lect "Scheduled"
r - - - - - - - - - - - - - - - - - - - - ---1

3.
4.
5.
6.
7.
8.
9.
10.

Move highlight to "Set
Move highl ight to "Set
Se lect "Back"
Se lect " Ti re Rotation"
Move highlight to "Set
Se lect "Back"
Se lect " Tir e Pressure"
Move highlight t o "Set

Tim e" and make a note of the remaining days
Distance" and make a note of the remaining miles

.r.tll!lf~:tl....l!llll!ll!ll

Distance" and make a note of the remaining miles

Tim e" and make a note of the remaining days

Note: If the customer approves a Ma intenance Monitor service, be sure to
reset th e reminders after the serv ice is performed.

Example:
Use the table below t o determine if customer notification is necessary dur in g the
current dealer visit.

Item
Scheduled
Maintenance
Tire Rotation
Tire Pressure
Check

Maintenance Monitor Message Will Be
Displayed Message
Displayed When:
Remaining distance is less than 250 miles
or
Scheduled
Remaining days are less than 15
Maintenance Due
(whichever comes first)
Remaining distance is less than 250 miles Tire Rotation Due
Tire Pressure
Remaining days are less than 15
Increase Pressure

t

The "Remaining 16 days"
above will not display a
"Scheduled Maintenance
Due" message; however, at
"Remaining 14 days", the
"Sched uled Maintenan ce Due"
message will be displayed.
The customer may be upset
when th e "Scheduled
Maintenance Due " message is
displayed 2 days after repair.
Th e customer will have to
make an unnecessary return
trip to your dealer.

2DILI mazoas (LaTe avalla31LITY)
i-BDOP {UPDAJJ::;}
The i- EL OOP Pre-c harge Mode info rm ati on fr om th e J an-Feb 2013 M-Ti ps news let ter has been re vised . See re vised
informa ti on be low:

Pre-charge Mode
El ect r ica l power is supplied f rom t he ba tt ery or th e gene rat or t o
t he capacito r whe n:
There is excess ive dark curre nt .
The capaci t or' s vol t age dec reases beca use th e ve hi cle is
stored f or a long peri od with ou t r unnin g th e engi ne.
Th e Mul t i-Informati on Disp lay will disp lay an i- EL OO P warni ng
message aft er engin e st artu p.
In Pr e-charge mode

Dri vin g in Pr e-c harge mode

..

When th e wa rnin g message is displayed, allow
t he engin e to idle un ti l th e wa r ni ng mes sage
is no longe r disp layed . This ti me is needed for
norma l ge nera t or opera ti on. Th e vehicle may be
driven whe n t he message is no longer displayed .

+
i-EL OO P wa rnin g
alar m sound

In Pr e-c harge mo de

..

Note:
If t he vehi cle is j ump st art ed, lea ve t he
ju mpe r co nn ec t ed until th e wa rnin g
message is no longer disp layed.
If th e ve hi cle is dri ve n whil e th e
wa rni ng is disp layed, a wa rn ing
so und wi ll be hea rd and powe r
stee ring ass ist w ill be limi t ed .

In Pre-charge mode f or more th an 3 minutes

Pre -charge mode t akes ap prox im ate ly
3 minu tes to co m plet e. If Pr e-charge
mode can not be co mpl et ed wit hin 3
min ut es , t he Mu lti -Info rm at io n Disp lay will
displa y an i-ELOO P warni ng mes sage and
t he Mas t er Warn ing Lig ht will come ON.

Charging system
malfunction
Engine could
stop unexpectedly

Mas t er Wa rn ing
Li ght

Some cust omers ma y co m plain abo ut a t hird -row seat th at is diffi cult t o f old. Thi s may be ca used by a thir d-r ow seat
access leve r th at is out of adjus tm ent.
Thi s co nce r n may be reso lved by a sim ple cab le ad ju stm ent :
1. Remove th e th ird -row sea t access leve r sc rew.
2. Remove th e th ird-row se at access leve r asse mbly.
3. Th ere are three cab le ad ju st ments ava il abl e. Adju st th e cab le as needed.
4. In st all in reve rse orde r.

1
Adjust Cable

Remove Lever
Assembly

2

Adjustment Adjustment Adjustment
3
2
1

2011 CX:-7, CX:-9
~

D717C~~~

So me cust omers may co mpl ain abo ut an MIL ON w ith th e fo ll ow in g DTC st ored in memory:
CX-7 - P0139 (H02S circuit slow respo nse)
CX -9- P013 A (H02S (RH ) slow respo nse -ri ch to lea n)
Thi s may be ca use d by an inter nall y cracked cat alyt ic co nve rt er.
If Wor ks hop Ma nu al diagnosis does not reso lve th e
concern , remove th e ca t alyti c co nvert er (f or CX-9,
remo ve th e RH ) and in spect th e inl et sid e f or cracks.
Repl ace th e ca tal yti c co nve rt er if an inter nal crack is
f ou nd.

Note: Th e ca t alyti c co nvert er f ail ure may have bee n
cau se d by anoth er co nce rn . Cat alys t rep lace ment
with ou t co rrectin g th e roo t ca use may damage th e
new ca t alyt ic co nvert er.

If an aut omati c tr ansmi ss ion oil pan remova l is necessa r y on a tr ansmi ss ion list ed below, an engin ee rin g change has t aken
pl ace . Th e automati c transmi ssio n oil pan bo lts (P/ N 9Y A0-10-615A) ca nn ot be reused . Inst all new bo lts whe n in st allin g
th e oi l pan .

Aut omati c Tr ansmi ss ion

Type

FW6A-EL
(SKYACTIV)

FN4A-EL

FS5A-EL

Model
Mazda3
Mazda6
CX-5
Protege
Mazda3
Mazda5
Mazda6
Mazda3
Mazda5
Mazda6

Year
201 2- 2014
201 4
201 3-2014
1999-2003
2004-2009
2006-2007
2003-2005
2006- 2013
2008 - 2013
2006- 2013

Note: Works hop Ma nu als are bein g
revised t o ref lect th ese changes.

Oil Pan

Oil Pan Bolt

Rep lace

Wh en in st alling Ge nuin e Maz da Accesso r ies, rea d th e in st all ati on in stru cti ons ca refull y, eve n if yo u have in st all ed t he
accessory in th e past. A best practice is to check the accessory link on MS3 for the most recent instructions, as
they are sometimes updated . Below are a f ew exam pl es of in operati ve accesso ri es aft er in st all at io n beca use th e most
rece nt in st r uct ions we re not f oll owe d co rrect ly.

Example 1

Accessory Navigation system is inoperative after installation
Th e Ge nuin e Mazda Accesso ry Nav iga ti on in st all at io n inst r uctio ns have bee n
amended wit h a new GPS co nn ect io n proce dure f or th e 2014 mode l yea r.
Failure t o use thi s new proced ure (s how n be low) will cause an in operat ive
Nav iga t io n sys t em aft er in st all ati on.

GPS connection installation amendment
1.
2.

Di sco nn ect th e co nn ec t or f ro m th e un it and co nn ec t it t o t he co nnector
as show n.
In st all t he glove co mpa rtm ent in th e reverse orde r of remova l.

Example 2

Accessory Satellite Radio is inoperative after installation
If th e batt ery nega ti ve ca bl e is not disco nn ected per in st r uct ion, th e CA N
sys t em will not recog ni ze th e new accessory. Thi s will res ult in an in operat ive
sa t ellite rad io aft er in st all ation. Foll ow th e fir st t wo st eps in t he in stru cti ons as
show n be low :

Negative battery cable disconnection
1.
2.

Set th e se lec t or leve r t o " P" ra nge (A T ve hi cles onl y).
Di sconnect th e nega ti ve batt ery cab le and wrap t ape around it t o in sul at e.
Negative battery cable

Example 3

Accessory Remote Start system is inoperative after installation
Aft er in st all at ion, remove all keys and remot e t ransmitt ers fr om th e in side of t he ve hi cle and close all doo rs, t he n re t est.
Th e syst em wi ll not ope rate if keys are left inside th e ve hicle.

Mazda Serv ice Pr og rams (MSPs) are iss ued t o inc rease cust omer sa ti sfac ti on by app ly ing th e lat est f actory spec ifi ca ti ons
to as many ve hi cles as possi ble, espec ially be f ore re t ail sa le. MS P repa ir s are iss ued as Se r vice Bull etin s. Co mplet e MSPs on
dea ler inve ntory ve hicles and cus t omer ve hi cles.

All ve hicles in inventory need to have applicable MSPs completed immediately and checked for completion prior to
delivery to the customer.
Rece nt MS Ps are:
MSP 39- 2013 -2014 CX-5 & 2014 Mazda6 DTC P0126 (PCM ref las h)
MSP 38- 2012 Mazda3 Ro ugh Idle and Eng in e Stal l durin g Long Idlin g (PCM re fl as h) (No t e: MSP 37 was issued in
Ca nada onl y)
MS P 36-2007-2012 CX-7 No nco nform it y t o Evapo rat ive Emi ssio n St andard (PCM ref lash)
MS P 34- 2012 Mazda6 Wate r Leak at LH A- Pill ar

Customers are not notified of MSPs. Dealers should complete all open MSPs on customer vehicles during scheduled
maint enance or normal service visits.
Se r vice Co nsul ta nt s sho uld run a Wa rrant y Vehi cle In qu iry usi ng eMDCS for eve r y veh icle t hat co mes t hroug h you r
se r vice dri ve . Th is report wi ll in dica t e if t he ve hi cle is app licab le t o any open MS P, Specia l Se r vice Ca m pa ign (SS P), or
Recal l.
- If th e PQM (Produ ct Quality Mo nit ori ng) scree n appea rs, select th e "Ma in tena nce/Reca ll " butt on fo r MSPs
(same for SS Ps and reca ll s).
Also, co nfir m t he wa rr an t y coverage on customer ve hi cles. MSP repa ir s are perfo rm ed at no charge to the cust omer
whil e t he ve hi cle is un de r wa rr ant y. If yo u per fo rm an MS P on a ve hi cle wit h an inva lid warran t y, t he cla im w ill be
rejected . If a ve hic le is out of wa rran t y, con t act yo ur DSM for auth or iza t ion be f ore repa irin g t he ve hi cle.

MS Ps ca n be f oun d in MS3

rvic

azda
Home

VIN

Return To Search Results

View Conte n t
_ Hanuals

TSB

HTOL
Ca mpaigns
Multipl Accessories

_.. __
;

Recalls

Prmt

Ask Yo ur Question Here
T ransmission/Transaxle ~

Driv eline/ Axle []

HVAC

Help

Change Locale:

TSB

rJ

Restraints []

Wiring Diagram
Body/ Acces sories

Cl
LJ

J

Reset

J

- - - M - Tips Newsletter ~~;;:,;~~~~~...._--------------------------------

SERVICE ALERT
Mazda Service Programs {MS Ps ) are issued to increase customer satisfaction by app lying t he
latest factory specifi cat ions to as many vehicles as possible, especially before retai l sale.
Com pletion of MSPs on inventory and customer veh icles is an important dea ler responsibility.
All vehic les in dea ler inven tory shou ld have applicable rviSPs completed immediatel y and
checked for comp leti on prior t o delivery to t he customer. Dealers should complete all open
~1SPs on customer veh icles during schedu led maintenance or normal service vis its . Customers
are not notified of ~1SPs .
Click Here For LATEST MSPs