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Technical Service Bulletin
SUBJECT

GROUP

c_A_M_P_A_IG_N_

>---_ _

NUMBER

_

DATE

MARCH 2013

--+--_
13_-_01_-0_0_9 __,
MODEL(S)
Veloster

VELOSTER (FS) VEHICLE TRACKING - 2013MY
(SERVICE CAMPAIGN TMO)

This TSB supersedes TSB 12-01-033 to include Retail Vehicles.

*IMPORTANT
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail
delivery and whenever an affected vehicle is in the shop for any maintenance or repair.
When a vehicle arrives at the Service Department, access Hyundai Motor America's "Warranty
Vehicle Information" screen via WEBDCS to identify open Campaigns.

Description: This bulletin provides the service procedure for some 2013MY Veloster vehicles to
inspect and optimize vehicle tracking characteristics .

Applicable Vehicles:
VELOSTER(FS)
Applicable vehicle production date range:
From April 16, 2012 to September 11 , 2012

Circulate To : General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors , Technicians , Body Shop Manager, Fleet Repair

SUBJECT=

VELOSTER (FS) VEHICLE TRACKING-2013 MY (SERVICE CAMPAIGN TMO)

*NOTE
•The data sheet on page 4 of this TSB is REQUIRED to be stored with the RO for ALL
campaign claims for 2013MY FS.
•Additionally, if an alignment is performed , a before and after printout from the machine is also
REQUIRED to be stored with the RO for all campaign claims for 2013MY FS.
• Dealers and Sublet Vendors must adhere to the Vehicle DrifUPull Repair Flowchart described
below.
•Test drives should be completed with no passengers or excessive cargo in the vehicle.
• For vehicles equipped with electric power steering (MOPS) , perform an absolute steering
position (ASP) calibration using GOS after an alignment is completed .
• To perform proper vehicle drift or pull diagnosis , access to a Hunter GSP 9700 equipped with
StraightTrak is necessary. If you do not have access to such equipment, it may be located
through the Hunter website (www.gsp9700 .com).
• For information about the purchase of a Hunter GSP 9700 equipped with StraightTrak and
Hyundai's special pricing , please visit website (http://hyundai.spx.com) .

Warranty Information:

Op Code

Operation

Op Time

20C089RO

Road Test

0.3

20C089R1

Road Test+ Toe Adjust+ ASP

0.7

20C089R2

Road Test +STRAIGHTRAK +Road Test

1.1

20C089R3

Road Test +STRAIGHTRAK + Road Test+ Toe Adjust+ ASP+ Road
Test

1.8

For all vehicle drift, pull and/or alignment warranty claims, the Vehicle Drift/Pull Data Sheet must be
filled out as completely as possible and attached to the repair order.
If an alignment is performed , the alignment data sheet showing before and after measurements must
also be attached to the repair order, and included in the technician's comment section of the warranty
claim.

TSB # : 13-01-009

Page 2 of 14

SUBJE~T:

VELOSTER (FS) VEHICLE TRACKING- 2013 MY (SERVICE CAMPAIGN TMO)

Drrft/Pull Diagnosis and Repair Workflow

-

*NOTE
• Perform road tests using CASE 1 criteria at 40 MPH only (page 3).
• When a vehicle is received with a drift/pull condition the service writer should document the
condition comments using the Vehicle Drift or Pull Data Sheet.
• Many issues can contribute to vehicle drift or pull , such as tire pressure , tire uniformity, wheel
alignment, brake drag , road crown , cross winds , spring sag resulting in ride height differences ,
cargo load/weight distribution , and more.
• It is important to consider all potential effects when diagnosing and confirming a veh icle drift or
pull condition.
• Refer to latest alignment TSB for standard procedures on how to evaluate vehicle tracking ,
perform road testing , perform StraightTrak tire rotation , as well as general information
regarding contributing factors .

The Veloster Vehicle Tracking Data
Sheet on the following page must be
faxed or emailed to the following:
Fax#: 714-965-5097
OR

Email:
[email protected]

•

Ensure all fields are completed including Case
1 lane change times for each test drive .

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