Campaign number E779

Field campaign
Topic

Mulsanne exterior door mirror software update (SC13/03)

Market area

Worldwide Bentley (1WBE)

Brand

Bentley

Transaction No.

2033282/1

Campaign number E779
Note
Type
US code

Vehicle data
Mulsanne exterior door mirror software update
Sales types
Type

MY Brand Designation Engine code Gearbox code Final drive code

3Y2* 2011 E

*

*

*

3Y2* 2012 E

*

*

*

3Y2* 2013 E

*

*

*

Chassis numbers
Manufacturer Filler Type Filler MY Factory

From

SCB

*

3Y

*

*

c

000001

SCB

*

ZH

*

*

c

000001

To

Prod from Prod to

Documents
Document name
master.xml
svm.pdf

E779/I

Campaig n number E779

Notes
Technical background
Bentley Motors has devised a Software Version Management (SVM) update which eliminates the
possibility of a customer experiencing issues relating to the exterior door mirror power fold/unfold
operation.
The containment measure within the SVM update reduces mirror motor cut off time which prevents the
door mirrors sticking and jolting sporadically during the power fold/unfold operation issue.
The SVM update also prevents the possibility of a separate mirror related issue from occurring , the
issue concerned can occur when the 'Fold mirrors' function is selected to be On within the MMI as
shown in Figure 1. Selecting this function allows the mirrors to be power folded when the vehicle is
locked. Bentley Motors has received isolated reports of only one mirror folding. The SVM update
eliminates the customer from experiencing this issue.

Figure 1

IMPORTANT: When carrying out this TPI, VAS PC must be used . Do not use the Offboard Diagnostic
Information System Service . The parameter update settings required for this TPI cannot be supported
by the Offboard Diagnostic Information System Service .
Please ensure that the Offboard Diagnostic Information System Service programme is completely shut
down Do Not run the Offboard Diagnostic Information System Service at the same time as VAS PC as
this will result in the need to completely uninstall and reinstall the Offboard Diagnostic Information
System Service programme.

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Campaign number E779

To carry out this TPI your VAS Diagnostic machine must have Version19.04 installed. The attached
SVM Diagnostic communication must be applied to your VAS Diagnostic machine (if not already) the
Diagnostic communication can also be found on BICS, the Reference number is 97670.
Please make sure the communication is followed to the end.

Remedy
This Campaign must be carried out on all Mulsanne cars within the affected VIN range to ensure the
cars prior to the VIN cut off are all at the same software level

Customer notification
Customers do not need to be informed directly of this campaign. Please ensure that all affected
vehicles are repaired during a service visit. You should also inform your new and used car sales
departments so that the vehicles affected can have this Campaign applied immediately (and not just
before sale).

Warranty accounting instructions
Warranty Type

710 or 790

Labour operation code

66 82 25 00

Damage Service Number

E779

Damage Code

00 66

Criteria ID

01

Time

50 Time Units/30 Minutes

Genuine parts
Not applicable

Parts supply
Not applicable

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Campaign number E779

Parts despatch control
Not applicable

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Campaign number E779

Repair instructions
Technical background
Bentley Motors has devised a Software Versio n Management (SVM) update which eliminates the
possibility of a customer experiencing issues relating to the exterior door mirror power fold/unfold
operation.
The containment measure within the SVM update reduces mirror motor cut off time which prevents the
door mirrors sticking and jolting sporadically during the power fold/unfold operation issue.
The SVM update also prevents the possibility of a separate mirror related issue from occurring, the
issue concerned can occur when the 'Fold mirrors' function is selected to be On within the MMI as
shown in Figure 1. Selecting this function allows the mirrors to be power folded when the vehicle is
locked . Bentley Motors has received isolated reports of only one mirror folding . The SVM update
eliminates the customer from experiencing this issue.

Figure 1
IMPORTANT: When carrying out this TPI, VAS PC must be used . Do not use the Offboard Diagnostic

Information System Service. The parameter update settings required for this TPI cannot be supported
by the Offboard Diagnostic Information System Service.
Please ensure that the Offboard Diagnostic Information System Service programme is completely shut
down Do Not run the Offboard Diagnostic Information System Service at the same time as VAS PC as
this will result in the need to completely uninstall and reinstall the Offboard Diagnostic Information
System Service programme.

E779/5

Campaign number E779

To carry out this TPI your VAS Diagnostic machine must have Version19.04 installed. The attached
SVM Diagnostic communication must be applied to your VAS Diagnostic machine (if not already) the
Diagnostic communication can also be found on BICS, the Reference number is 97670.
Please make sure the communication is followed to the end.

Check
If the vehicle is not already listed as repaired in the "Repair history" (in Elsa Pro), check the vehicle for
the Campaign identification mark, which is a White paint mark on the expansion tank bracket (Figure
8) should neither be evident please carry out the required work in accordance with the instructions.

Control
All Mulsannes after VIN SCBBA63Y1 DC

have had the additional software included at the time

of production.

Genuine parts
Not applicable

Work
NOTE: The condition of the vehicle batteries must be checked before carrying out any work stated
within this document. Do NOT carry out this procedure unless the batteries are in a healthy state Refer to Maintenance manuals - Batteries to Test
Ensure before proceeding with this procedure you can connect to the Internet. Do NOT use a wireless
Internet connection always use a suitable Internet cable
1. Ensure the Bentley Brand CD Version 19.04 is installed on the VAS 5052A/6150/A Diagnostic
machine
2. Ensure the GEKO Internet connectivity CD Version 2.0 is also installed
3. Connect a suitable battery charger Refer to Workshop Manual Rep.Gr 27 - Charging battery.

IMPORTANT: Do not switch off or disconnect the charger at any point until the software update is fully
completed .
4. Switch on the vehicle ignition by following the instructions below
- Locate the key reader, which is in the glovebox, and remove the key reader plastic cover (Figure 2)

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Campaign number E779

Figure 2
IMPORTANT: It is imperative that any adjoining keys etc are removed from the ignition key ring as

shown in Figure 3, as extra weight may cause the key to withdraw from the reader

Figure 3
- Insert the single ignition key into the reader with the blade folded away until it 'clicks' into place and
check the key is securely located within the reader
- Press the Start/Stop switch on the centre console to turn on the ignition
WARNING: Do not switch off the ignition until the software update is complete
NOTE: When conducting software updates it is strongly advised to attach a visible warning sign to the

vehicle warning other people within the Dealership that a software update is in progress and the
ignition as well as the battery charger and any associated equipment must not be removed or switched
off whilst the updates are in progress.
5. Connect the VAS 5052A or VAS 6150/A to the vehicle diagnostic socket using a suitable USB cable

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Campaign number E779

From the Desktop select the Diagstarter icon (Figure 4 Point A), ensure the Offboard Diagnostic
Information System Service is completely shut down .
- Select VAS PC (Figure 4 Point B)

Figure 4
- From the VAS homepage follow the instructions below:
6. Select Guided Fault Finding
7. Select Bentley
8. Select Mulsanne 2011 >
9. Select appropriate year NOTE: For 2012 and 2013 M/Y vehicles please select 2012 as shown in
Figure 5

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Guided Fault Finding
Bentley
1-V-e-hi-c-le-ld_e_n-tif-ic-a-ti-on_ _ _ _ _ _ _ , Mulsanne 2011 >

V19.04.00 19/03/2012

Select model year

2011
2012

Figure 5
- The vehicle system test will now start - Wait for the vehicle system test to complete .
10. Once the vehicle system test is complete - Go forward to Software Version Management (SVM)
TargeUActual Comparison screen
- When prompted to run a Target Actual Comparison , select NO (Figure 6)

Guided Fault Finding

10

Bentley

1-Func
-t- n~
Tes
-t--=+--------i Mulsanne

2011 >

i--~~~~~~~~~~~--i ~012

SVM T_
arget/Actual comparison

4 Door
CKB 6. 75L VS 51,2 PS

' For the Bentley Mµlsanne, a Target/Actual
comparison at the start of Guided Fautt Finding
is required. This detects incorrect codes and
parameter sets or incompatible software o.r
hardWare ih the control units and _qorrects them
as necessary. If no Target/Actual comparison is
mad~. the followihg tests may result in faulty

repairs because of incorrect vehicle
configurations.
Ma'.ke a Target/Actual comparison?

Figure 6

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Campaign number E779

- At the bottom of the next screen select Go To
- Select Function/component selection
- Select Software Version Management (SVM)
- Select Problem related hardware/software update (Figure 7) and follow the relevant on screen
prompts

Golded Fault Finding
Bentley
V19.04.00 19/03/2012'
F
- -u-nc_ti_o_n_/_C
_o
_m
_ po
_ ne--'n'--t-Se
- 1-ec-ti-.o-n- - --i Mulsanne 2011>
r=,.,.,.,,.,.....,...,.,.,~,,.,,.,.,.,,,..,,..,,...,,.,,,...,.,,,,...""""',,..,,,,.~==,.,.,..,.1201 4

Select function or component

4Door
CKB 6,75l V8 512 PS

SVM - Target I Actual comparison
S·V
. M - Problem related Hardwar\Softw
. are Update
SVM - Vehicle modification
SVM - Communication T..est

SVM .. Activations
+ SVM - Further actions

Figure 7
11. When prompted enter the following code: 3Y452A0003P and follow all on screen prompts
- When requested accept all updates for the following :
42 - Driver door control units J386 and 52 - Front passenger door control unit - J387 and follow all on
screen prompts until Program end
12. Once complete, place a White paint completion mark on the expansion tank bracket (Figure 8)
NOTE: Should a Blue paint mark may be evident on the expansion tank bracket this should be
removed and then apply the White completion mark

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Figure 8

Identification
White paint completion mark on the expansion tank bracket (see Figure 8)

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