Campaign number E780

Field campaign
Topic

Adaptive cruise control radar sensor cover (SC 13/04)

Market area

Worldwide Bentley (1 WBE)

Brand

Bentley

Transaction No.

2033245/1

Campaign number E780
Note
Type
US code

Vehicle data
New Continental GT and GTC - V8T Engine derivative only
Sales types
Type

MY Brand Designation Engine code Gearbox code Final drive code

3932* 2012 E

*

*

*

3932* 2013 E

*

*

*

3942* 2012 E

*

*

*

3942* 20 13 E

*

*

*

Chassis numbers
Manufacturer Filler Type Filler MY Factory
SCB

*

ZA

*

*

c

SCB

*

3W

*

*

c

From

To

Prod from Prod to

Documents
Document name
master.xml

E780/I

Campaign number E780

Notes
Technical background
The New Continental GT and GTC with the V8T engine can be specified with Adaptive Cruise Control
(ACC), all V8T cars specified with ACC have a cover fitted within the centre grille (Figure 1) the cover

Figure 1
A small number of centre grille ACC covers at the time of production were found to have labels fixed
to the inner face of the ACC sensor cover.
This Campaign details the process which must be carried out to check and confirm that no labels are
evident on the inner face of the cover.

Remedy
This Campaign must be carried out on all New Continental GT and GTC vehicles within the affected
VIN range to ensure there are no labels attach ed to the ACC radar sensor cover

Customer notification
Customers do not need to be informed directly of this campaign . Please ensure that all affected
vehicles are repaired during a service visit. You should also inform your new and used car sales

E780/1

Campaign number E780

departments so that the vehicles affected can have this Campaign applied immediately (and not just
before sale) .

Warranty accounting instructions
Time to carry out procedure 1 (check)
Warranty Type
Labour operation code

710 and 790
66 04 01 99 (for RO open date on or before 2 May 2013)
66 04 01 00 (for RO open date after 2 May 2013)

Damage Service Number

E780

Damage Code

00 66

Criteria ID

01

Time

10 time units

Time to carry out procedures 1 and 2 (check and label removal)
Warranty Type
Labour operation code

710 and 790
66 04 49 99 (for RO open date on or before 2 May 2013)
66 04 49 00 (for RO open date after 2 May 2013)

Damage Service Number

E780

Damage Code

00 66

Criteria ID

01

Time

20 time units

Genuine parts
Not applicable

Parts supply
Not applicable

Parts despatch control
Not applicable

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Campaign number E780

Repair instructions
Technical background
The New Continental GT and GTC with the VBT engine can be specified with Adaptive Cruise Control
(ACC), all VBT cars specified with ACC have a cover fitted within the centre grille (Figure 1) the cover
protects the ACC radar sensor assembly

..,.
•

•

·-,

Figure 1
A small number of centre grille ACC covers at the time of production were found to have labels fixed
to the inner face of the ACC sensor cover.
This Campaign details the process which must be carried out to check and confirm that no labels are
evident on the inner face of the cover.

Check
If the vehicle is not already listed as repaired in the "Repair history" (in Elsa Pro), check the vehicle for
the Campaign identification mark, which is a Blue paint mark on the left hand brake master cylinder
bolt (Figure 4) should neither be evident please carry out the required work in accordance with the
instructions .

E780/3

Campaig n number E780

Genuine parts
Not applicable

Work
1.Remove the front centre grille, please refer to the following guidelines
- Ensure the area around the bumper grille is clean to avoid damage/scratches during grille removal
- Wear protective gloves
- Apply masking tape to prevent damage to the bumper moulding when removing the grille
- Work from the outside carefully pull the grille forward away from the bumper moulding
- Store the grille safely to avoid damage
- Check to see if the radar sensor cover is as shown in Figure 2, If the cover is not as shown and there
are label/s evident go to procedure 2

Figure 2
- Refit the centre grille NOTE: Installation is the reverse of removal procedure, please take note of the
following

Do not hit the grille when refitting as this could cause radar misalignment

E780/4

Campaign number E780

Important! Oo not h 11! ThtS cou ld caoH radar •lH,.ahgnmenl

i
II

- Ensure that the grilles are fully clipped in around the outside aperture
- place a Blue confirmation mark on the left hand brake master cylinder bolt (Figure 4)
2. Should the sensor cover be as shown in Figu re 3 peel of the label/s and clean the rear face using
methylated spirit or equivalent VERY IMPORTANT: Do not under any circumstances use acetone
based cleaning fluids for cleaning the sensor cover

Figure 3

E780/5

Campa ign number E780

- Refit the centre grille NOTE: Installation is the reverse of removal procedure, please take note of the
following

Do not hit the grille when refitting as this could cause radar misalignment

lmport.tnt! Do not hit! Ttus could t.lllJH radar m1t.allgnment

I
'

- Ensure that the grilles are fully clipped in arou nd the outside aperture
- Place a Blue confirmation mark on the left hand brake master cylinder bolt (Figure 4)

Identification
Blue confirmation mark on the left hand brake master cylinder bolt (Figure 4)

Figure 4

E780/6