Technical product information 2030765/2

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Technical product information
Topic

2012MY onwards Continental family and Flying Spur - Infotainment unit (RNS) Replacement Process

Market area

Worldwide Bentley (1WBE)

Brand

Bentley

Transaction
No.

2030765/2

Level

EH

Status

Approval

Release date
New customer code
Object of complaint

Complaint type

Position

Information, navigation, communication , entertainment-> Radio,
functionality ->
Navigation, MMI , hard drive device functions-> Switch device/MM! without function I
on/off-> Start screen
defect
functionality ->
w ithout function I
defect

Information, navigation , communication , entertainment -> Rad io,
Navigation , MMI , hard drive device functions-> Reset device
New workshop code
Object of complaint

Complaint type

Information, navigation, communication , entertainment-> Rad io,
Navigation , MMI , hard drive device functions -> Software update

control un its, services > software faulty

Position

Vehicle data
2012MY onwards Continental family and Flying Spur
Sales types
Type

MY

Brand Designation Engine code Gearbox code Final drive code

3931 * 2012 E

*

*

*

3931 * 2013 E

*

*

*

3931 * 2014 E

*

*

*

3931 * 2015 E

*

*

*

3932* 2012 E

*

*

*

3932* 2013 E

*

*

*

3932* 2014 E

*

*

*

3932* 2015 E

*

*

*

3941 * 2012 E

*

*

*

3941 * 2013 E

*

*

*

3941 * 2014 E

*

*

*

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Technical product information 2030765/2

3941 * 2015
3942* 2012
3942* 2013
3942* 2014
3942* 2015
3W2* 2012
3W2* 2013
3W2* 2014
3W2* 2015
3W7* 2012
3W7* 2013
3W7* 2014
3W7* 2015
3W8* 2012
3W8* 2013
3W8* 2014
3W8* 2015
4W21 * 2014
4W21 * 2015

*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*

E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E

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*

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Chassis numbers
Manufacturer Filler Type Filler MY Factory From

SCB
SCB
SCB
SCB

***
***
***
***

3W
ZA
ZA
3W

*
*
*
*

c c
c c
D c
D c

065955
065955
065955
065955

To

Prod from Prod to

999999
999999
999999
999999

Documents
Document name
master.xml
insert_disc.jpg
loading_disclaimer_screen .jpg
on_off_press.jpg
select_56_s.jpg
select_svm .jpg
software_load_time_elepse_039.jpg
software_loaded_ screen .j pg
svm_ok.jpg
svm_trarge_actual_screen .jpg
master.doc

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Technical product information

Transaction No.: 2030765/2

2012MY onwards Continental family and Flying Spur - Infotainment unit
(RNS) - Replacement Process

Customer statement I workshop findings
Infotainment system malfunction

Technical background
To enable the investigation into the cause of the fault and thus produce data that will lead to
improvements in future systems, Bentley Motors requires the following to be carried out before an
Infotainment unit (RNS) is replaced.

Production change

Measure
Before replacing any RNS unit contact your Bentley TSC describing the customer fault and your initial
findings in detail via DISS, see below.
Do not continue with component replacement until instructed by your TSC
Prior to any action being carried out the dealer must endeavour to confirm that the complaint can be
reproduced in the workshop.
The following information must be contained on the DISS BAIO
A photograph-or video showing the issue or/and audio file if noise is related.
Confirmation that TPI 2028463/2 (Infotainment unit (RNS) - Lock up recovery) has been carried
out where applicable. (Applicable prior to VIN SCBBE53W2DC
A full diagnostic log before and after the investigation
The Serial number (CRIN) of the original RNS unit. Process detailed below.
If the issue cannot be replicated , then the RNS should be reset. Reset process detailed below.
If the issue cannot be replicated after reset, then the RNS unit should, at this point, not be
replaced .
Before finally replacing the RNS unit the relevant electrical connections MUST be checked for
full and correct connectivity
If the RNS unit is replaced then it MUST be confirmed on the DISS BAIO that the issue is
resolved.
The original RNS unit must be retained by the dealer or returned to Bentley Motors, in line with
current Bentley policy, ready for any parts return request.

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Reset procedure
Firstly using the button press reset method and if that is not successful carry out a "fuse pull" reset

(]]
Note: Ensure a suitable battery charger is correctly connected to the vehicles electrical system for the
duration of both the following procedures

Figure 1
1.

Option 1a Carry out a button press reset of the RNS unit
a.

Insert the key into the ignition switch and turn on the ignition

b.

Almost simultaneously, but ensuring the two buttons on the left are press slightly before,
press and hold the three buttons at the top of the infotainment unit screen (see Figure 1)

c.

Once the three buttons are released the infotainment screen will go blank, and then
display the Bentley wings

d. Within five minutes the system should have fully re-started indicated by either the radio or
media screen operating

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Figure 2
2.

Option 1b carry out "fuse pull" reset. Note this should only be performed if option 1a does not
recover the unit
a.

Ensure the ignition is switched off and the key is placed on the top roll

b.

Remove the drivers knee roll outer trimmed panel enabling access to the Drivers facia
fusebox. Refer to workshop manual Rep.Gr70-Dashboard panels - Knee roll assembly To remove and fit

c.

Remove fuse 17 (10A) and fuse 33 (5A) from the drivers facia fusebox. (see Figure 2)
Once the fuses are removed they can then be replaced

d.

Insert the key into the ignition switch and turn on the ignition

e.

The Bentley wings should be displayed

f.

Within five minutes the system should have fully re-started indicated by either the radio or

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med ia screen operating

To read Serial number (CRIN)
Use Onboard Diagnostic Information System via VAS
1.

Start Diagnosis

2.

Select Model and Engine type

Figure 1
3.

De select Working withguidedfaultfinding(see Figure 1)

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Figure 2
4.

In Control units select 56 - Radio . Touch, hold then release the selected box to reveal drop
down menu then select Identify control unit (see Figure 2)

Figure 3
5.

Once the control module has been identify by the diagnostic program touch, hold then release
the selected box again to reveal drop down menu this time select Control unit self- diagnosis
(see Figure 3)

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Figure 4
6.

Select Identification and then Execute (see Figure 4)

"Sr'!

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