Technical product information

Technical product information
2012MY onwards Continental family - Infotainment unit (RNS) - Replacement

Topic

Process

Market area

Worldwide Bentley (1WBE)

Brand

Bentley

Transaction
No.

2030765/1

Level

EH

Status

Approval

Release date
New customer code
Object of complaint

Complaint type

Information , navigation, communication , entertainment-> Radio,

functionality ->

Navigation , MMI , hard drive device functions -> Switch device/MM!

without function I

on/off-> Start screen

defect

Information , navigation , communication , entertainment -> Radio ,
Navigation, MMI , hard drive device functions -> Reset device

Position

functionality ->
without function I
defect

New workshop code
Object of complaint

Complaint type

Information , navigation , communication , entertainment-> Radio ,

control units, services -

Navigation , MMI , hard drive device functions-> Software update

> software faulty

Vehicle data
2012MY onwards Continental family
Sales types
Type

MY Brand Designation Engine code Gearbox code Final drive code

3931 * 201 2 E

*

*

*

3931 * 201 3 E

*

*

*

Position

Technical product information

Type

MY Brand Designation Engine code Gearbox code Final drive code

3931* 2014 E

*

*

*

3931 * 20 15 E

*

*

*

3932* 20 12 E

*

*

*

3932* 2013 E

*

*

*

3932* 201 4 E

*

*

*

3932* 2015 E

*

*

*

3941 * 2012 E

*

*

*

3941 * 20 13 E

*

*

*

3941* 201 4 E

*

*

*

3941 * 2015 E

*

*

*

3942* 2012 E

*

*

*

3942* 201 3 E

*

*

*

3942* 201 4 E

*

*

*

3942* 2015 E

*

*

*

3W2* 201 2 E

*

*

*

3W2* 20 13 E

*

*

*

3W2* 201 4 E

*

*

*

3W2* 201 5 E

*

*

*

3W7* 201 2 E

*

*

*

3W7* 201 3 E

*

*

*

3W7* 20 14 E

*

*

*

3W7* 201 5 E

*

*

*

3W8* 201 2 E

*

*

*

3W8* 201 3 E

*

*

*

3W8* 201 4 E

*

*

*

3W8* 201 5 E

*

*

*

Chassis numbers
Manufacturer Filler Type Filler MY Factory
SCB

***

3W

*

c

c

From

To

Prod from Prod to

065955 999999

II

Technical product information

Manufacturer Filler Type Filler MY Factory

From

To

SCB

***

ZA

*

c c

065955 999999

SCB

***

ZA

*

D

c

065955 999999

SCB

***

3W

*

D

c

065955 999999

Prod from Prod to

Documents
Document name
master.xml
insert_disc.jpg
loading_disclaimer_screen.jpg
on_off_press.jpg
select_56_s.jpg
select_svm .jpg
software_load_time_elepse_039.jpg
software_loaded_screen .jpg
svm_ok.jpg
svm_trarge_actual_screen.jpg
master.doc

Ill

Technical product information

Customer statement I workshop findings
Infotainment system malfunction

Technical background
To enable the investigation into the cause of the fault and thus produce data that will lead to
improvements in future systems , Bentley Motors requires the following to be carried out before an
Infotainment un it (RNS) is replaced .

Production change

Measure
Before replacing any RNS unit contact your Bentley TSC describing the customer fault and your initial
fi ndings in detail via DISS, see below.
Do not conti nue with component replacement until instructed by your TSC
Prior to any action being carried out the dealer must endeavour to confirm that the complaint can be
reproduced in the workshop.
The followin g information must be contained on the DISS BAID
•

A photog ra ph or video showing the issue or/and audio file if noise is related .

•

Confirmation that TPI 2028463/2 (Infotainment unit (RNS) - Lock up recovery) has been carried out
where applicable. (Applicable prior to VIN SCBBE53W2DC

•

A full diag nostic log before and after the investigation

•

The Seria l number (CRIN) of the original RNS unit. Process detailed below.

•

If the issue cannot be replicated , then the RNS should be reset. Reset process detailed below. If
the issue cannot be replicated after reset, then the RNS unit should, at this point, not be replaced.

•

Before fin ally replacing the RNS unit the relevant electrical connections MUST be checked for full
and correct connectivity

•

If the RN S unit is replaced then it MUST be confirmed on the DISS BAID that the issue is resolved .

•

The original RNS unit must be retained by the dealer or returned to Bentley Motors, in line with
current Bentley policy, ready for any parts return request.

5

Technical product information

Reset procedure
Firstly using the button press reset method and if that is not successful carry out a "fuse pull" reset

Note: Ensure a suitable battery charger is correctly connected to the vehicles electrical system for the
duration of both the following procedures

Figure 1
1. Option 1a Carry out a button press reset of the RNS unit
a. Insert the key into the ignition switch and turn on the ignition
b. Almost simultaneously, but ensuring the two buttons on the left are press slightly before, press
and hold the three buttons at the top of the infotainment unit screen (see Figure 1)
c. Once the three buttons are released the infotainment screen will go blank, and then display the
Bentley wings
d. Within five minutes the system should have fully re-started indicated by either the radio or media
screen operating

6

Technical product information

17
33

Figure 2
2. Option 1b carry out "fuse pull" reset. Note this should only be performed if option 1a does not
recover the unit
a. Ensure the ignition is switched off and the key is placed on the top roll
b. Remove the drivers knee roll outer trimmed panel enabling access to the Drivers facia fusebox.
Refer to workshop manual Rep.Gr70-Dashboard panels - Knee roll assembly - To remove and
fit

c. Remove fuse 17 (10A) and fuse 33 (5A) from the drivers facia fusebox. (see Figure 2) Once the
fuses are removed they can then be replaced
d. Insert the key into the ignition switch and turn on the ignition
e. The Bentley wings should be displayed
f. Within five minutes the system should have fully re-started indicated by either the radio or media
screen operating

7

Technical product information

To read Serial number {CRIN}
Use Onboard Diagnostic Information System via VAS
1. Start Diagnosis
2. Select Model and Engine type

Figure 1
3. De select Working with guided fault finding (see Figure 1)

8

Technical product information

Figure 2
4. In Control units select 56 - Radio . Touch , hold then release the selected box to reveal drop down
menu the n select Identify control unit (see Figure 2)

Figure 3
5. Once the control module has been identify by the diagnostic program touch , hold then release the
selected box again to reveal drop down menu this time select Control unit self- diagnosis (see
Figure 3)

9

Technical product information

Figure 4
6. Select Identification and then Execute (see Figure 4)

Figure 5
7. Select Show extended identification (see Figure 5)

10

Technical product information

Figure 6
8. Scroll down to display the required 14 digit Serial number (CRIN) (see Figure 6)

Warranty accounting instructions
Warranty Type

910or110

Labour Operation Code

01 29 00 02 (for New Continental GT and GTC)
01 29 00 00 (for Continental Flying Spur and Supersports variants)

Damage Service Number

91 10

Damage Code

02 02

Time

20TU

11