Technical product information
Topic

New Continental Convertible side window/s not fully closed

Market area

Worldwide Bentley (1WBE)

Brand

Bentley

Transaction No. 2029216/2
Level

EH

Status

Approval

Release date
New customer code
Position

Object of complaint

Complaint type

Roof systems, special bodies -> Convertible roof

functionality

Body fixtures and fittings-> Window opening/closing, window heating -> Electric window lifter->
Window lifter pinch-protection

functionality-> active without
authorisation

Body fixtures and fittings ->Window opening/closing, window heating -> Electric window lifter->
Window lifter pinch-protection

functionality -> active without
authorisation

Driver assist systems, convenience features ->Automatic open/close function ->Automatic
opening ->Windows one-touch opening

functionality -> without function I
defect

Driver assist systems, convenience features -> Automatic open/close function -> Automatic
closing

functionality ->without function I
defect

Roof systems, special bodies -> Convertible roof, folding roof operation -> Electrically close soft
top, folding roof

functionality-> defective
function sequence

Electrical power, electric system, data transfer -> Power supply

functionality

>not
specified<

New workshop code
Complaint type

Object of complaint

Position

Driver assist systems, convenience features ->Automatic open/close function ->Automatic closing functionality -> not activated
Body fixtures and fittings-> Glazing, window lifters -> Window lifter motor

Noise, vibration -> noise

left

Body fixtures and fittings -> Glazing, window lifters ->Window lifter motor

Noise, vibration-> noise

right

Electrical power, electric system, data transfer-> Power supply-> Starter battery

electrics -> voltage too low

Electrical power, electric system, data transfer-> Power supply-> Auxiliary battery

electrics -> voltage too low

Vehicle data
New Continental Convertible
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

394* 2012 E

*

*

*

*

.

394* 2014 E

.

*

394* 2015 E

*

*

394* 2016 E

*

*

394* 2013 E

*

*

..

Chassis numbers

SCB

.
.
.
.
.
.

ZA

.
.
.

3W

*

3W

*

ZA

*

ZA

*

SCB

*

3W

SCB

*

3W

.

SCB

•

ZA

*

Manufacturer Filler Type Filler MY Factory From
SCB
SCB
SCB
SCB
SCB
SCB

*

Documents

3W
ZA

*

c c
c c
D c
D c
c
E
E
c
F
c
F c
G c
G c

To

040000 999999
040000 999999
040000 999999
040000 999999
040000 999999
040000 999999
040000 999999
040000 999999
040000 999999
040000 999999

Prod from Prod to

Customer statement / workshop findings
With the engine not running, the hood can be raised from the stowage position and cbsed with no issues using the desired roof and window cbse
functions (for example the roof control switch or key less exit). However, when the side glass windows start to cbse a combination of one or more of
the side windows do not fully cbse. During the cbse operatbn the side window/s appear to be cbsing as expected but as the glass gains contact with
the hood and adjoining seals the window/s bwer away from the contact seafing points resulting in the side window/s dropping partially down. The
customer may also experience the same symptoms regarding the side windows not fully cbsing even when the hood has not been cycled, the
windows when raised appear to be cbsing as expected, however when the contact seafing points are reached the side window/s drop partially down.

Technical background
There are multiple ways the roof and windows can be cbsed with the engine not running, irrespective of whk:h way has been selected by the
operative, the expectatbn is that once the roof has fully cbsed the side windows should also fully cbse in one continuous motion. Should the
symptoms be as described within the Customer statement sectbn of this TPI the initial reactbn may be to adjust the window settings, this is not
necessarv initially and at this ooint should not be carried out. it is imperative that the initial checks within the Measure section of this TPI are folbwed to
determine the exact cause and appropriate next steps.

Production change
Extra internal quality checks have been implemented within the manufacturing process to help eliminate the side window failure to cbse issue.

Measure
1. Test the batteries - Refer to Workshop Manual- Rep.Gr 27 Batteries - To test, the batteries must be in a good state of health and charge, if they
are not please charge the batteries - Refer to Workshop Manual Rep.Gr 27 and retest
IMPORTANT: When you are satisfied the batteries are in a good state of health and charge please commence with this TPI
- Initialise the front door and rear side glass - Refer to Workshop Manual Rep.Gr 64
2. Fully cbse the hood and an windows to albw the glass to fully integrate with an seals and contact points, albw the car to stand for a minimum of 12
Hours.
3. Recheck the hood/window cbse operation.
- Does the hood and side window/s fully cbse without the window/s partially dropping?
If Yes the car can be returned to the customer

If No Please raise a DISS tk:ket, and await feedback from your TSC before carrying out any other work.

Customer information
During any extended perbd ofvehk:le inactivity, bw speed use and/or operation with frequent stops, it is recommended that the battery conditioner
is used to maintain the required level of charge please Refer to the Owner's Handbook