SB-10057462-2329

Service Bulletin

14-083

March 4, 2015

01314-01650 Version 2

Product Update: Driver’s Door Lock Actuator
AFFECTED VEHICLES
Year
Model
2007–09
CR-V

Trim
ALL

VIN Range
Check the iN VIN status for eligibility

REVISION SUMMARY
 The lot number inspection date changed under INSPECTION AND REPAIR PROCEDURE. The original date,
March 8, 2008 is not correct. The correct date is August 3, 2008.
 A copy of the customer notification is included for reference.
Another revision with more detail about replacing the door lock actuator will be available in the near future.
BACKGROUND
The driver’s door lock will not lock or cycles up and down when trying to unlock the door. This product update provides
for replacement of the driver’s door lock actuator even if it is working properly.
CUSTOMER NOTIFICATION
Owners of affected vehicles will receive a notification of this campaign. An example of the customer notification is at the
end of this service bulletin.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your used vehicle inventory. These vehicles must be repaired
before they are sold.
There are two bulletins addressing the 2007–09 CR-V door lock actuators:
 S/B 14-083, Product Update: Driver’s Door Lock Actuator
 S/B 14-084, Warranty Extension: Front Passenger and Left and Right Rear Passenger Door Lock Actuator Does
Not Work
Make sure S/B 14-083 has been done before doing any repairs under S/B 14-084. A faulty driver’s door lock
actuator can make the other door lock actuators appear faulty.
Make sure you use the correct bulletin for doing repairs and filing warranty claims.
CORRECTIVE ACTION
Inspect the door lock actuator and, if the actuator was manufactured within the affected date range, replace it with a
new one.
PARTS INFORMATION
Part Name
Driver’s Door Lock Actuator Subassembly Kit

Part Number

Quantity

06725-SWA-305

1

CUSTOMER INFORMATION: The information in this bulletin is intended for use only by skilled technicians who have the proper tools,
equipment, and training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you
should not assume this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Honda automobile dealer.

© 2015 American Honda Motor Co., Inc. – All Rights Reserved

Page 1 of 8

WARRANTY CLAIM INFORMATION
NOTE: Enter the door actuator lot number into the DTC field.
Operation
Number

Description

Flat Rate
Time

Defect
Code

Symptom
Code

Template ID

Failed Part Number

7485A0

Inspect the door
lock actuator.

0.3 hr

5NK00

JE100

14-083A

72150-SWA-A01

7481B9

Inspect and replace
the door lock
actuator
subassembly.

0.5 hr

5NK00

JE100

14-083B

72150-SWA-A01

Skill Level: Repair Technician
REPAIR PROCEDURE
NOTE: Make sure 14-083 has been done before doing any repairs under 14-084. A faulty driver’s door lock actuator
can make the other door lock actuators appear faulty.
1. Remove the door panel.
2. Remove the plastic cover as needed.
3. Inspect the lot number on the latch assembly using a mirror and write it down on the R.O. (repair order).
NOTE: The lot number can appear two different ways. The first six digits are the production date. The first two digits
indicate the year, the third and fourth digits indicate the month, the fifth and sixth digits indicate the date. In some
cases, there may be a seventh digit, which is the line number. For example 100804.5 was produced on August 4,
2010 on line 5.
 If the production date is August 3, 2008 (080803) or later, the door lock actuator is OK and is not covered by
this product update. If any door actuators/latches are not working, refer to S/B 14-084 to see if the vehicle is
covered by the warranty extension.
 If the production date is before August 3, 2008 (080803), go to step 4.
REVISED IMAGE

4. Remove the driver’s door latch assembly.

Page 2 of 8

5. Remove the seal from the latch assembly.

6. Detach the outer handle rod.


Invert the outer handle rod.



Move the outer handle rod to the fully extended position as shown.

Page 3 of 8



Using needle-nose pliers, pinch the tip of the lever and the underside of the clip as shown to release it.



After the clip is released, remove the outer handle rod.

7. Separate the lock subassembly from the door lock actuator assembly by removing the two screws.

Page 4 of 8

8. Remove the cable fastener and install the new cable fastener from the kit.

9. Apply the grease included in the kit to the channel that holds the open link.
10. Set the new door lock actuator’s open link to its highest position.

11. Install the lock subassembly onto the new door lock actuator. Make sure the open link tab fits into the open link slot.

Page 5 of 8

12. Using a screwdriver, test that the locking mechanism works by locking the latch, then checking if the door latch
releases using the outer handle lever.
If the door latch releases when you operate the outer handle lever, the latch is working properly. Go to step 13.
If the door latch does not release when you operate the outer handle, separate the lock subassembly from the
door lock actuator and repeat steps 10 through 12.
NOTE Make sure the tab is properly set in the slot. If it is not and you install it on the vehicle, you will not be able to
open the door.



13. Remove the clip from the outer handle rod and install the new clip included in the kit.
NOTE:
 Apply the grease from the kit to the clip where it contacts the lock sub assembly tab.
 Make sure to install the clip in the correct direction.

14. Install the outer handle rod onto the latch assembly.
NOTE:
 Make sure the outer handle rod is in the correct position as shown.
 Do not use excessive force to install the rod.

Page 6 of 8

15. Install the door latch seal onto the latch assembly.



Clean the seal application area as shown with a degreaser and rag.
Attach the template onto the latch using the screws.



Install the door latch seal by following the template as shown, then remove the template.

16. Remove the outer handle rod fastener and replace it with the one from the kit.

17. Reinstall the latch in the reverse order of removal.
18. Reinstall the door panel in the reverse order of removal.
19. Make sure all of the doors open and close normally by using both the outer and inner handle. Then check that the
security system can be armed with all of the doors closed.

Page 7 of 8

20. Check for water leaks by running water over the door glass outer weatherstrip area. After soaking the indicated
area, open the door and check for water leaks at the latch. If a water leak is found, check the condition of the latch
seal.
NOTE:
 Use a 1/2 in. (12 mm) - diameter hose.
 Adjust the water flow as shown.
 Do not use a nozzle.
 Hold the hose about 12 inches (300 mm) away from the door.

Page 8 of 8

AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., - P.O. Box 2215
Torrance, CA 90509-9870

January 2015

Product Update: Drivers Door Lock Actuator
Dear
On some vehicles, the drivers door lock will not lock or cycles up and down when trying to unlock the door. To
repair vehicles affected by this condition, and to prevent this from occurring in vehicles that do not exhibit these
symptoms, the drivers door lock mechanism will be replaced in all 2007 and 2008 CR-Vs and certain 2009 CR-Vs.

What should you do?
Contact any authorized Honda dealer to schedule an appointment to have your drivers door lock actuator replaced
. The dealer will replace the drivers door lock actuator sub-assembly. Please plan to leave your
vehicle at the dealer for one full day to allow them flexibility in scheduling.
at no cost to you

Lessor Information
Please forward a copy of this notice to the lessee.
What to do if you feel this notice is in error
Our records show that you are the current owner or lessee of a 2007-09 CR-V involved in this product update
campaign. If this is not the case, or the name/address information is not correct, please call Honda Automobile
Customer Service at 888-234-2138. We will then update our records.
If you have questions
If you have any questions about this notice, or need assistance with locating a Honda dealer, please call Honda
Automobile Customer Service at 888-234-2138. You can also locate a dealer online at Hondacars.com.
We apologize for any inconvenience this campaign may cause you.
Sincerely,

American Honda Motor Co., Inc.

Honda Automobile Division

FOR DEALER USE ONLY: REFERENCE SVC BULLETIN #14-083

JE1

AUTOMOBILE DIVISION
American Honda Motor Co., Inc.
1919 Torrance Blvd., - P.O. Box 2215
Torrance, CA 90509-9870

Enero de 2015

Actualización del producto: Activador de la puerta del conductor
Estimado
En algunos vehículos la cerradura de la puerta del conductor no se bloquea o sube y baja al intentar
desbloquearla. Para reparar los vehículos afectados por este problema, y para prevenir que esto ocurra en
vehículos que no han presentado el problema, el mecanismo de la cerradura de la puerta del conductor será
reemplazado en todos los CR-V de 2007 y 2008 y en algunos CR-V de 2009.

¿Qué debe hacer?
Comuníquese con un concesionario autorizado de Honda para programar una cita para reemplazar el accionador
de la cerradura de la puerta del conductor,
. El concesionario cambiará el
subconjunto del activador de la cerradura de la puerta del conductor. Por favor planifique dejar su vehículo en el
concesionario por un día completo para permitirles flexibilidad en su programación.
sin ningún costo para usted

Información para el arrendador
Por favor entregue una copia de esta notificación al arrendatario.
Qué es lo que debe hacer si cree que esta notificación le llegó por error
Nuestros registros indican que usted es el actual propietario o arrendatario de un CR-V 2007-09 implicado en esta
actualización de producto. De no ser este el caso, o si el nombre o la dirección no son correctos, por favor llame al
Servicio al Cliente de Honda Automobile al 888-234-2138. Procederemos a actualizar nuestros registros.
Si tiene preguntas
Si tiene preguntas sobre la presente notificación o necesita ayuda para encontrar un concesionario de Honda,
comuníquese con el Servicio de atención al cliente de Honda al 888-234-2138. También podrá encontrar un
concesionario en la web en Hondacars.com.
Pedimos disculpas por cualquier inconveniente que esta campaña pueda causarle.
Atentamente,

American Honda Motor Co., Inc.

Honda Automobile Division

PARA USO DEL CONCESIONARIO: REFERENCE SVC BULLETIN #14-083

JE1

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY
NOTICE OF PROPOSED CLASS ACTION SETTLEMENT
IF YOU ARE A CURRENT OR FORMER OWNER OR LESSEE OF:
(1)

A Honda CR-V, model years 2007-2008; or

(2) A Two-Wheel Drive Honda CR-V, model year 2009 with a VIN in one of the following
ranges: JHLxxxxxxxx000001–JHLxxxxxxxx007343; 5J6xxxxxxxx000001-5J6xxxxxxxx003420; or
3CZxxxxxxxx700001-3CZxxxxxxxx701680; or
(3) An All-Wheel Drive Honda CR-V, model year 2009 with a VIN in one of the following
ranges: JHLxxxxxxxx000001-JHLxxxxxxxx007327; 5J6xxxxxxxx000001-5J6xxxxxxxx007526; or
3CZxxxxxxxx700001-3CZxxxxxxxx700240
PLEASE READ THIS NOTICE CAREFULLY BECAUSE A PROPOSED SETTLEMENT
MAY PROVIDE YOU BENEFITS AND AFFECT YOUR RIGHTS.

YOUR LEGAL RIGHTS AND OPTIONS
Get a free drivers door lock repair

If you still have your CR-V, you can bring it to an authorized
Honda dealer and get a new door lock actuator on the front
drivers side door at no charge.

Warranty extension

Honda is extending the warranty on the four occupant door
lock actuators on the CR-Vs.
If you paid to fix a door lock actuator on any of the passenger
or driver doors (but excluding the hatch) on your CR-V, you
can file a claim for a cash refund.

Get a refund for door lock repairs
Exclude yourself from the settlement

You can exclude yourself from the settlement. If you do, you
will still be entitled to the new drivers door lock actuator,
but you will not receive any of the other settlement benefits.
You will also have no right to object to the settlement, but
will retain the right to sue on your own.

Do nothing

If you do nothing, you will give up your right to sue over the
issues raised in this lawsuit and will not receive any benefits
under the settlement.

Object

If you think the settlement is unfair or fair and you do not
exclude yourself, you can tell the judge.

A federal court authorized this notice. This is not a solicitation from a lawyer. The purpose of this
notice is to tell you about a proposed settlement of a class action lawsuit. This notice describes the
rights you may have in the settlement and what you need to do to claim those rights.

-1QUESTIONS? CALL 1-888-888-3082 TOLL FREE, OR VISIT WWW. DOORLOCKSETTLEMENT.COM

WHAT THIS NOTICE CONTAINS
1.

WHY DID I RECEIVE THIS NOTICE?

2.

WHY SHOULD I READ THIS NOTICE?

3.

WHAT IS THE LAWSUIT ABOUT?

4.

WHAT IS A CLASS ACTION?

5.

HOW DO I KNOW IF I AM A CLASS MEMBER?

6.

WHY IS THERE A SETTLEMENT?

7.

WHAT CAN I GET UNDER THE SETTLEMENT?

8.

HOW DO I MAKE A CLAIM FOR REIMBURSEMENT?

9.

WHAT DO I GIVE UP IF THE SETTLEMENT IS APPROVED?

10.

WHO WILL DETERMINE WHETHER THE SETTLEMENT IS FAIR?

11.

CAN I OBJECT TO THE SETTLEMENT?

12.

WHAT SHOULD I DO IF I DO NOT WANT TO PARTICIPATE IN THE
SETTLEMENT?

13.

WHAT IS THE DIFFERENCE BETWEEN OBJECTING TO THE SETTLEMENT
AND EXCLUDING MYSELF FROM THE SETTLEMENT?

14.