Bulletin No.: 14490
Date: August 2014

Program Bulletin

SB-10056368-5795

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Wet Carpet on Driver's Side

MODELS:

2014 Chevrolet Cruze

THIS PROGRAM IS IN EFFECT UNTIL AUGUST 31, 2016.
CONDITION
Certain 2014 model year Chevrolet Cruze vehicles may not have an adequate seal on the driver's
side lower windshield panel-to-cowl interface. This could allow water to enter the vehicle and
moisten the front and rear carpet on the driver's side.
CORRECTION
Dealers are to reseal the windshield panel-to-cowl interface seam.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report
available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.

Copyright 2014 General Motors. All Rights Reserved.

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August 2014

Bulletin No.: 14490

PART INFORMATION
The sealer required to complete this program can be obtained from Kent Automotive.
Part
Number
Obtain from
Kent
Automotive*
*

Description

Quantity/Vehicle

**Kent High Tech Seam Sealer P10200 (5 fl oz US)
(one tube will service 3 vehicles)

As Needed
(Submit in Net Item)

Contact Kent Automotive at 1-888-937-5368 or www.kent-automotive.com. Do not order
from GMCCA.

** We believe these sources and their products to be reliable. There may be additional
manufacturers of such material. General Motors does not endorse, indicate any preference
for or assume any responsibility for the products from these firms or for any such items which
may be available from other sources.
SERVICE PROCEDURE
1.

Remove the cowl air inlet panel grill. Refer to Air Inlet Grille Panel Replacement in SI.

3963882
2.

Locate the seam sealer areas on the left side of the cowl. This area is below the hood
release cable pass through.

3.

Inspect the sealer for any gaps, voids or missing sealer.

Note: Reseal this area completely even if no visible gaps are present.
4.

Using a high quality seal sealer, such as Kent High Tech Seam Sealer Part # P10200 or the
equivalent, thoroughly seal the seams. Follow the sealer manufacturer instructions for
application. Ensure the seams are water tight.

5.

Reinstall the cowl air inlet panel grill. Refer to Air Inlet Grille Panel Replacement in SI.

6.

Remove the driver side sill trim. Refer to Front Side Door Sill Trim Plate Replacement in SI.

7.

Water test the vehicle to ensure the seams have been sealed. Refer to Water Hose Test in
SI.

Note: Repairs due to water damage are to be submitted under normal warranty.
8.

Lift the driver side front carpet and pad, verify that there is no water or dampness present.

9.

Inspect the inner front of dash insulator for water.

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August 2014

Bulletin No.: 14490

10. Reinstall the carpet and sill trim. Refer to Front Side Door Sill Trim Plate Replacement in SI.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: Repairs due to water damage are to be submitted under normal warranty.
Labor
Code
9100809

Description
Reseal Left Cowl Area (inc inspect & water test)

Labor
Time
0.9

Net
Item
*

* The amount identified in “Net Item” should represent the actual cost of the sealant needed to
perform the required repairs, not to exceed $6.32 USD, $8.00 CAD.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through August 31, 2016.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.

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August 2014

Bulletin No.: 14490

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through August 31, 2016, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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August 2014

Bulletin No.: 14490
August 2014

Dear General Motors Customer:
We have learned that your 2014 model year Chevrolet Cruze may not have an adequate seal on
the driver's side lower windshield panel-to-cowl interface. This could allow water to enter the
vehicle and moisten the front and rear carpet on the driver's side.
Your satisfaction with your Cruze is very important to us, so we are announcing a program to
prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will reseal the windshield panel-to-cowl interface seam.
This service will be performed for you at no charge until August 31, 2016. After that, any
applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Chevrolet Cruze provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
14490