Bulletin No.: 14313
Date: August 2014

Program Bulletin
SB-10056366-2522

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Replace Front Suspension Torsion Bars

MODELS:

2014 Chevrolet Express
2014 GMC Savana

All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
THIS PROGRAM IS IN EFFECT UNTIL [AUGUST 21, 2016].
CONDITION
Certain 2014 model year Chevrolet Express and GMC Savana vans may have a condition in which
the front torsion bar may fracture during or after being loaded. If the torsion bar fractures, the trim
height will immediately drop on the fractured side. The front suspension alignment will change and
the weight distribution will shift to the vehicle side with the non-fractured torsion bar. If the driver
is not holding the steering wheel, it will rotate approximately 14 degrees to the fractured side. With
hands on the wheel, the steering force feedback would be similar to a large wind gust or pothole
hit.
CORRECTION
Dealers are to replace the left and right front suspension torsion bars.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
Copyright 2014 General Motors. All Rights Reserved.

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August 2014

Bulletin No.: 14313

provided to US and Canadian dealers through the GM GlobalConnect Recall Reports. Dealers
will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
15750719
15750720

Description
Bar, Front Torsion - Left
Bar, Front Torsion - Right

Quantity/Vehicle
1
1

SERVICE PROCEDURE
Replace the left and right front suspension torsion bars. Refer to Torsion Bar and Support
Assembly Replacement in SI.
COURTESY TRANSPORTATION – For US
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor Code
9100804

Description
Replace Left and Right Front Suspension Torsion Bars

Labor Time
1.7

CUSTOMER NOTIFICATION – For US
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).

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August 2014

Bulletin No.: 14313

DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through August 21, 2016.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through August 21, 2016 you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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August 2014

Bulletin No.: 14313
September 2014

Dear General Motors Customer:
We have learned that your 2014 model year Chevrolet Express or GMC Savana van may have a
condition in which the front torsion bar may fracture during or after being loaded. If the torsion bar
fractures, the trim height will immediately drop on the fractured side. The front suspension
alignment will change and the weight distribution will shift to the vehicle side with the non-fractured
torsion bar. If the driver is not holding the steering wheel, it will rotate approximately 14 degrees
to the fractured side. With hands on the wheel, the steering force feedback would be similar to a
large wind gust or pothole hit.
Your satisfaction with your Express or Savana is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will dealer will replace the left and right front suspension
torsion bars. This service will be performed for you at no charge until August 21, 2016. After
that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
14313