SB-10056262-8669
Owner Notified Service Action Q384: Trailer Harness
Central Junction Box Connector Pin Locations
13-JUN-14

No.: SGI14-26

Section: GENERAL
INFORMATION

SERVICE
BULLETIN

Market: USA

THIS SERVICE ACTION SUPERSEDES UPDATE PRIOR TO SALE UPS3114
WITH IMMEDIATE EFFECT.
DESCRIPTION
An issue has been identified on a limited number of 2014 model year Land Rover LR4 (L319) vehicles within the
listed VIN range where the Central Junction Box (CJB) connector has incorrect pin assignments. The CJB
connector has pin location ‘1’ wired in error where pin location ‘44’ should be wired. If a trailer wiring harness is
installed, the trailer’s side and outer marker lamps do no illuminate.
AFFECTED VEHICLES / OWNER NOTIFICATION
The VINs of affected vehicles are:
•

LR4 (L319) ......EA699718-EA713882

WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Retailers are required to HOLD all affected vehicles within your control and refrain from
releasing the vehicles for new or used vehicle sale pending completion of the rework action. Affected vehicles
already in the hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin Q384NAS: Service Action: Trailer Harness Central Junction Box Connector Pin
Locations, for detailed repair instructions.
PARTS
NOTE: *an allowance of $2.89 has been provided for one (1) locally sourced crimp connector splice (part
number 418-108; sourced from the Terminal Repair Kit; part number 418-108 = 1 [one] pack of 50 splices) and
must be claimed using Sundry Code ‘ZZZ001’.
NOTE: **when ordering parts, order only the expected percentage demand of parts identified
DESCRIPTION

PART NO. / SUNDRY
CODE

QTY. /
VALUE

EXPECTED % OF VEHICLES
REQUIRING PARTS**

Cable ties

C43640

2

100

Electrical fly lead

LR066372

1

100

Crimp connector splice 418-108

ZZZ001

$2.89

100

TOOLS
Refer to Service Instruction / Repair Procedure for any required tools

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

WARRANTY
NOTE: Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework
action. Repair procedures are under constant review, and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time. At the time of
confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure the
correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'Q384' together with the relevant Option Code from
the table. SRO and parts information is included for information only. The Option Code(s) that allows for the drive
in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 30 June 2016 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

Q384

B

Q384

C

DESCRIPTION

SRO

TIME
(HOURS)

PARTS / SUNDRY
CODE

QTY. /
VALUE

Remove/install Central Junction Box
mounting bracket; repair wiring

86.70.56
05.10.40

0.8
0.4

C43640
LR066372
ZZZ001

2
1
$2.89

Remove/install Central Junction Box
mounting bracket; repair wiring

86.70.56
05.10.40

0.8
0.4

Drive in/drive out

02.02.02

0.2

C43640
LR066372
ZZZ001
-

2
1
$2.89
-

NOTE: *an allowance of $2.89 has been provided for one (1) locally sourced crimp connector splice (part
number 418-108; sourced from the Terminal Repair Kit; part number 418-108 = 1 [one] pack of 50 splices) and
must be claimed using Sundry Code ‘ZZZ001’.
Normal Warranty policies and procedures apply

Service Action Q384: Sample Owner Letter

June 2014
RE: Service Action Q384: Trailer Harness Central Junction Box Connector Pin Locations
Vehicle Affected: 2014MY LR4
Dear Land Rover LR4 Owner,
Jaguar Land Rover North America, LLC is conducting a no-charge Customer Satisfaction Program (Program
Code Q384) for owners of 2014 model year LR4 vehicles. Your vehicle is included in this program.

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What is the concern?
A concern has been identified with the wiring connector for the trailer wiring circuit harness. This concern will only
become apparent when a trailer and its associated lighting circuit are connected to the vehicle. The side and outer
marker lamps of the trailer will not illuminate.

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What will Land Rover and your Land Rover retailer do?
An authorized Land Rover retailer will update your vehicle’s trailer wiring circuit harness. There will be no charge
for this repair.
What should you do?
Contact your preferred Land Rover retailer and provide the retailer with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code Q384.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately two (2) hours, although your retailer may need your vehicle for a longer
time due to service scheduling requirements and vehicle conditioning.
Attention Leasing Agencies: Please forward this notification to the lessee within ten (10) days.

Moved or no longer own a Land Rover?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

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What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover
retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact
the Land Rover Customer Relationship Centre at 800-637-6837, Option 9, and one of our representatives will be
happy to assist you.
You can also contact Land Rover by email: Visit the website http://www.landroverusa.com, select 'Contact Us'
and send an email from the ‘Email Land Rover’ link.
Should you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Centre
555 MacArthur Boulevard
Mahwah, NJ 07430
Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover
retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,

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Peter Pochapsky
Customer Experience Manager