SB-10056261-2756
Owner Notified Service Action Q238: Rear Spoiler Load
Spreading Bracket - Update
18-JUN-14

No.: SGI13-01
(issue 2)

Section: GENERAL
INFORMATION

SERVICE
BULLETIN

Market: USA

CHANGES ARE LIMITED TO THE EXTENSION OF THE EXPIRY DATE
DESCRIPTION
A limited number of 2012-2013 Land Rover Range Rover Sport (Autobiography and Limited Edition) vehicles
equipped with the extended rear roof spoiler and within the listed VIN range may experience a concern with the
extended rear spoiler coming adrift during transportation when the vehicle is loaded facing backwards and
generally when on the top deck of a transporter.
AFFECTED VEHICLES / OWNER NOTIFICATION
The VIN range of affected vehicles is CA717173-DA764544.
Owner notification is expected to commence on or before the week of 4 February 2013.
WORKSHOP PROCEDURES
Retailers are required to check DDW to ensure that the vehicle is affected by this program prior to undertaking
any rework action. Retailers are required to HOLD all affected vehicles within your control and refrain from
releasing the vehicles for new or used vehicle sale pending completion of the rework action. Affected vehicles
already in the hands of customers should be updated at the next available opportunity.
Refer to Technical Bulletin Q238NAS: Service Action: Rear Spoiler Load Spreading Bracket, for detailed repair
instructions.
PARTS
PART NO.
VPLSB0116

DESCRIPTION
Spoiler fixing kit

QTY.
1

% OF VEHICLES REQUIRING PART*
100

* when ordering parts, order the expected percentage demand of parts identified only
TOOLS
Refer to Workshop Manual / Service Instruction for any required tools
WARRANTY
NOTE: Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework action.
Repair procedures are under constant review, and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to
ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one
visit.
Warranty claims must be submitted quoting Program Code 'Q238' together with the relevant Option Code
from the table. SRO and parts information is included for information only. The Option Code(s) that allows for the
drive in / drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action
alone to be undertaken.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 May 2015 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

Q238

B

Tailgate spoiler modification

Q238

C

Tailgate spoiler modification
Drive in / drive out

PART NO. /
TIME
(HOURS) SUNDRY CODE

QTY. /
VALUE

76.42.89.31

0.30

VPLSB0116

1

76.42.89.31
02.02.02

0.30
0.20

VPLSB0116
-

1
-

SRO

Normal Warranty policies and procedures apply

Jaguar Land Rover North America, LLC

555 MacArthur Boulevard

Mahwah, NJ 07430

Service Action Q238 : Sample Owner Letter
Service Action Q238: Rear Spoiler Load Spreading Bracket
Dear Range Rover Sport Owner,
Land Rover is conducting a no-charge Customer Satisfaction Program (Program Code Q238) for owners of a
limited number of 2012-2013 model year Range Rover Sport vehicles.
What is the concern?
As a result of the transportation process when new, the extended rear spoiler may not be correctly aligned with
the body work at the rear of the vehicle. In addition to this, if for any reason the vehicle is later carried on a
transporter and the transportation guidelines have not been followed, such as ensuring the vehicle is loaded in a
forward facing direction, then the spoiler may become further misaligned or even completely adrift.

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What will Land Rover and your Land Rover retailer do?
Land Rover would like to replace the brackets that secure the spoiler assembly to the tailgate. This work will be
carried out free of charge. If you have any concerns or questions, please feel free to contact your retailer.

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What should you do?
Contact your preferred Land Rover retailer and provide the retailer with your Vehicle Identification Number (VIN)
and request a service date to complete the work required under Program Code Q238.

How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time
due to service scheduling requirements and vehicle conditioning.
Attention Leasing Agencies: Please forward this notification to the lessee within ten (10) days.

Moved or no longer own a Land Rover?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.

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What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover
retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please
contact the Land Rover Customer Relationship Center at 800-637-6837, Option 9, and one of our representatives
will be happy to assist you.
You can also contact Land Rover by email: Visit the website http://www.landroverusa.com, select 'Contact Us'
and send an email from the ‘Email Land Rover’ link.
Should you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
555 MacArthur Boulevard
Mahwah, NJ 07430
Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover
retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,

Peter Pochapsky
Customer Experience Manager